Excelente hotel. Quarto impecável, cama super confortável, linda vista. Excelente localização em downtown.
starstarstarstarstar Cecília Silva
Atendimento e acomodação são excelentes! A localização não é muito boa, por ser longe de Downtown e Miami Beach, mas para quem vai alugar carro, isso não será um problema.Pontos positivos: atendimento, acomodação, WiFi grátis no quarto, limpeza, cookies do doubletree!Pontos negativos: localização longe do centro, estacionamento pago (7 dólares por dia), não tem frigobar dentro do quarto.
starstarstarstarstar Daniela Hoshino
O hotel por fora aparenta ser moderno, fato este que não se aplica aos quartos. Precisam urgentemente de uma remodelação. Quartos contém apenas o básico. Localização conveniente (5 min de shuttle do aeroporto que é gratuito). Café da manhã bom porém não incluso na diaria (e caro - 20 dolares por pessoa).
starstarstar Gustavo Yazbek
Tive alguns problemas no hotel e dificuldades para resolvê-los. Bom pela localização, próxima ao aeroporto de Miami, mas staff deficiente.
starstar Neuber Teixeira
Limpeza aceitável. Os quartos são amplos e com carpet. Ha I'm centro comercial que ajuda quem tem algo de urgência para comprar. Shuttle para alguns lugares é pago. A maioria do Staff fala espanhol. Business super completo com impressora e itens de escritório.
starstarstarstar Eliane Machado
Quarto grande, camas confortáveis. Só tivemos problema com o ralo do banheiro que a agua demorava para descer. Funcionarios atenciosos!
starstarstarstarstar Natalia Pires
Atendimento recepção horrivel...venderão acomodações, sendo que o hotel estava lotado e tive que ameaçar de chamar a polícia para ter meu dinheiro de volta. Péssimo
star Mauro Pereira
This hotel is extremely DIRTY! When we checked in, we found a set of fake eyelashes right by the bed on the ground! It is very noticeable and if they even bothered to clean the room before check in, they should have noticed that. Including pictures of other dirty items we found when we first checked in. There were also ants/bugs in the room! We were in a big expensive suite, so we expected much better. The thermostat wasn’t working and the room was freezing. There was also not enough light in the room with all the lights on (1 bulb was out too) and the engineer who came to fix the thermostat even had to use a flashlight to see what he was doing because the room was so dark. The carpets were very dirty with a lot of stains and small scraps that weren’t vacuumed. The food is really not good and extremely overpriced. They charge 18% gratuity even at the grab and go market. Parking is $10 a night. Also, I checked out and paid my bill. Then later I see a charge from the hotel to my card. They definitely miscalculated my breakfast and trying to charge me extra. I don’t think they should be allowed to charge me anything after I have already left and paid my bill and charging me for an amount I didn’t authorize. I contacted the hotel accounting department and waiting for them to get back to me. Really frustrating to deal with this!
Even though the quality of this hotel was very bad, the employees were all very nice. I think they are severely understaffed, which doesn’t help at all. This hotel needs some serious renovations! I would never stay at this Hilton again!
star Mellow Acro
A subpar experience all around. The hotel is quite dirty. Despite signage about being cleaned with Lysol, most surfaces in the room had stains that easily came off with a Clorox wipe. Hallway was dirty- this giant hairball was in the hallway for the first 12 hours of my stay. Housekeeping eventually removed but left the rest of the dirt and debris there until the next day. The restaurant is either too busy or short staffed. I was waiting my turn to order in the convenience store and we were told “You need to hurry up. There are people waiting in the restaurant.”I received the wrong thing for 2 of the 4 meals I ordered.The good: the property looks nice from the outside. Despite being right next to the airport, it’s very quiet. The bed was clean and comfortable.Overall though, this hotel is on my “avoid” list. Staff is rude. Place is dirty. There are better places to stay.
starstar Valerie Perry
Our flight was delayed so needed a hotel quickly. Booked online really easily, hotel was clean and staff were friendly - the housekeepers were very friendly and chatty! Ate at the restaurant on-site as being a Sunday the nearby diners were closed - i am now glad we did as the food was excellent and well priced.
Outside pool was really nice but due to unseasonal cold in Miami we were unable to use it.
starstarstarstarstar Dean Allen
Pésimo servicio. No vale la pena. Hay hoteles más baratos con muchooooo mejor servicio. El desayuno es malo y caro. Solicité servicio a la habitación un miércoles para jueves y sábado (estuve 8 días) solo fueron 1 luego de pedir 1000 veces!!! Las personas que atienden el comedor pesadas y de malos modos. El aire acondicionado lo ponen a todo lo que da por lo que te congelas. Las máquinas de gym no funcionan. Pésima experiencia!
star CinPrincess
Uno de los hoteles más nombrados y costosos por noche, pero un pésimo servicio. Empezando por el costo para parquear, que es individual al costo de la habitación, la habitación no le hacen aseo dicen que por el “COVID” y llamas a pedir el servicio para limpiar y te dicen “NO” es que por el COVID no hacemos aseo, REALLY?, sigo… el baño no baja bien, para dormir en el piso donde estába tenían una fiesta, SI Una fiesta con mucha bulla a media noche, llamamos a recepción para quejarnos pues no podíamos dormir, 3 veces y las 3 llamadas dijeron, “no en ese piso no hay nada ya subimos” No realmente tuvimos que salir de la habitación mirar el número de donde estaba la fiesta y tocar nosotros personalmente. La peor experiencia si piensas en tomas unas vacaciones y descansar. Realmente muy mala experiencia
star Juan Camilo Moreno
Not worth $300 a night, not clean and after 4 days of stay never got house cleaning to come by our room once. I had to buy cleaning products from Walmart and clean our room myself because it was so dirty when we first arrived. This hotel doesn’t feel like a Hilton at all and is definitely not worth what they charge. The best part of this hotel is the valet who did a great job but other than that i wouldn’t recommend staying here unless you had to for an event. And they were out of their signature cookies everyday.
starstar E U
The Bellmen and employees are great and it is nice, but it was one of the worst experiences for me. They will not bring food to your room and good luck if they message you back on the app. Calling, it took a few hours during peak times because they’re not available to pickup phone. I’m going with Marriott, they’re processes are better. I tried late checkout but was told there’s nothing they can do and I got charged the $275 for the night even though I left in afternoon, it’s BS. Needs new management desperately
starstar Alex Djahankhah
Me encantó este hotel,.super limpio una cama comodisima, el cocinero Carlos prepara los alimentos riquísimos, a otro nivel. Y el Sr. Carlos (mesero) excelente en servicio nos hizo sentir súper cómodos a la hora de cenar. Felicidades a ambos y gracias.
starstarstarstarstar Belmarie Colon
Me quede una noche con mi familia. Muy buena atencion y la habitación estuvo bastante cómoda y limpia. Tiene shuttle gratis al aeropuerto.
starstarstarstarstar Maria Ramirez
The hotel is really nice, the rooms and the whole property is super clean , all staff was very courteous and attentive. Madeline I think that was her name from the mini market was awesome , she is a super nice lady and will go all the way to make you feel welcome and help you in any way she can. Carlos from the bar was very rude , it turns out you can't eat products that are notfrom the property at the bar, we didn't know and he approached us in the worst way possible,after that he completely changed our mood and didn't want to eat or drink while he was there. One person can change foror bad the whole experience and that happened to us..
starstarstar Jacquie Burlingham
The hotel rooms are not clean and they are outdated. The carpet is gross with stains in the room.The room’s balcony had used cigarette butts thrown on it. The bathroom has hair and dust in all the corners. There are stains on the bathroom floor tile.There is barely any water pressure in the shower or sink.The dust was thick on the TV and tv stand.The room’s AC unit never kept the room a comfortable temperature. You have to beg to get fresh towels after 2 days being here. The ceiling looks like they started painting it and decided not to finish the job They hide the fact on their website that you have to pay to park at the hotel in a very ill lite parking lot with no security.They alsodid not give me the type of room I had reserved. When they finally brought the roll away bed to replace the sofa bed that we had reserved, the top sheet was stained/dirty.For the price, you would expect clean and updated rooms.I am surprised Double Tree allows this location to have such rundown conditions in guest rooms. I
star Jay Holmes
Everything is very run down, everything is very dirty, a motel 6 or 8 is better. The rooms are not cleaned daily. The elevators are all dirty. The corridors and rooms. The carpets are all dirty and old. The rooms are all old and dirty. I do not recommend your stay. , only the lobby and restaurants have a good presentation, apart from which they charge you for parking
star Manuel Alejandro Trujillo
Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking any resort. They compare countless booking websites and usually will have rates a lot cheaper than others! You're welcome :)! This hotel is one of the highest rated in this area. I have been coming here for a very long time. If you stay for a few days you won't be disappointed.
Nice hotel, spacious room, all services available. Except there was no early shuttle to airport, which was why I picked it originally. Shuttle doesn't start till 6 am which is too late in my opinion.
starstarstarstarstar Belinda Militello
Pésimo mantenimiento. Hasta el shuttle del aeropuerto se les descompuso. Alimentos malos y caros. Te cargan el 18% de propina hasta en el bufete. No Vayan es un robo.
star Roberto Díaz
El baño estaba sucio desde el sink hasta la bañera, no lo desinfectan!! Realmente me dio asco, la cama con cabellos ajenos (se nota que no la cambiaron) baje a lobby a pedir limpieza y su argumento es que lo hacen cada 4 días, mandaron a una señora que solo le paso un trapo seco encima de la mugre. La piscina helada, el bufet super equis, feo y caro para lo que es, la habitación heladisima ....lo único que rescato el servicio de valet.
star Vanessa Rivera
I would not recommend staying here. The location is isolating and the rooms appear to be in used condition, where there is visible wear and tear throughout the rooms. (It took me three rooms to get into the correct room). The floors needed a good vacuum too.
For some reason the AC unit for the hallway impacted the room temperature and it was always cold. I switched off the thermostat in my room and it did not help the situation.
The staff is wonderful. They were always very helpful and kind. I highly recommend the employees of the hotel.
starstar Vanessa Alexandra Pestritto
Estuve hospedada del 05 al 07 de noviembre y me pareció excelente hotel,mi habitación estuvo lista en el horario indicado en la reservación, cama muy cómoda y aire acondicionado en excelentes condiciones, el baño limpio, aunque no fueron a limpiar durante mi estadía, creo que es lo único que puedo criticar, que debe haber más personal para limpieza de habitaciones, por lo demás fue una estadía muy placentera.
starstarstarstarstar Lourdes Gomez
En este caso me toca hablar del servicio del estacionamiento. Dejamos nuestro auto en el hotel, rápido cómodo.Tiene un colectivo que pasa cada media hora y te acerca al aeropuerto. Recomendado 100% Y lo mejor:NOS ES CARO 🙌!.
starstarstarstarstar Andrea carrizo
O hotel não tem frigobar...muito caro para oque oferece
starstarstar Flávia PieReti
Everything was closed other then the pool however the hotel needs major updates to all rooms interior and exterior.
starstarstar michelle galvan
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