Club 1 Hotels, LLC.

Chinatown Travellers Home

31 Grange Avenue, In Toronto (Downtown Toronto), Toronto, Ontario M5T 1C6, Canada

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Toronto

I guess this place is better than nothing. I swear some jail cells i have stayed in have been better than this place. It was a wonderful 3 hours of sleep.

Dan Metallica

very sketchy business. Gives Toronto a bad name. You can find better places to stay.

Coach Dave

This is a self-serve property where the owner gets upset if you call them for help. This should be made clear before booking. I had a long text convo with him and he gave me the wrong room. The room didn't open. When I called him he said he can't talk on the phone and wouldn't believe that the door wouldn't open. So I asked for a refund. He then realized the door actually doesn't open when I sent him video proof. So he gave me a new room but I had already left upset because the poor customer service raised red flags in my head. He then repeated no refunds. And he emphasized that he is able to keep prices so low only because he offers no customer service. I think this is silly and he should just hire someone who looks after the house and answers customers' calls because it's a hospitality business. He'll make a lot more money in the long run with satisfied customers. Anyways, he refused to give me a refund for a night I did not stay at their hotel so I'm leaving this review saying that you should be careful before booking if you expect anything more than almost 0 customer service (he begrudgingly texts back if you have issues but acts like he's doing you a favour). I hope they can smarten up in the future and offer better service. But as of right now, June 16th, 2022, this was the most unpleasant experience I've ever had booking a room in Toronto. He then tells you not to leave a bad review because you will be hurting small businesses. This was a nightmare for me. If you have insane amounts of patience, maybe your experience will be different.

i hate teeth so much

Avoid this dump! Same sketchy operations of a nearby property by the same Asian guy with glasses in a white Lexus SUV with New York plates. Save your money, time and agony…skip this place at all costs. You’ve clearly been warned!

Brandon T.

WORST HOSTEL EVER. I swear I will never come back. Extremely RUDE. I called at least 10 times to check-in and they always tell me send a text because we don’t respond to calls. They have a lot of numbers and you are simply lost between which number to call. After a long effort to reach them to check-in, I was given a different room for my first night because I was told I had checked in late knowing that it’s not true because I had informed them via their booking.com page that I’d arrive a little bit late. The first night was horrible, the room is basically a tuna can box and when you get inside it’s full of nasty bugs and unclean bed sheets and cover. Very cold and very noisy walls because it’s not well isolated. Also very pricey for this low quality hostel. The second night, someone has liked the entrance for the basement therefore I couldn’t access my room. I waited for one hour for someone to come and try to unlock the door tor me to go to sleep after a long day, it was raining and cold outside and the host came with a big chunk of keys to try them all at midnight so she can let me inside. A lot of hustle and bad communication between the staff that led to all of this. Also, they kept asking hot much did I pay and much long am I staying and what room am I in because they don’t have a follow up/ rigid system to check on customers. I asked for a partial refund for the first night and the room that I booked in which I didn’t get and they simply declined answering me even they declined responding to booking.com customer service. WORST SERVICE EVER. I don’t recommend. Also, homeless check in frequently if that’s an issue, don’t book here.

Amr

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31 Grange Avenue, In Toronto (Downtown Toronto), Toronto, Ontario M5T 1C6, Canada