I have travelled to at least 17 countries either for work, leisure or to reside for short periods and my experience in this hotel has been the absolute best so far. The hospitality is world class and just beautiful to experience. The warmness of the staff was overwhelming. The check-in process was a bit slow at the time we arrived but everything else more than compensated for this. As a new Hilton Honors gold member, I got a very nice unexpected upgrade to a junior suite and free continental breakfast which was appreciated as we had budgeted for the breakfast charge. The room was clean, bedding super soft and everything was in place. The restaurant staff were the best! So considerate and accommodating. I experienced professionalism at its finest. the breakfast was great enough to get you out of the door but the dinner was tasty (we had a mosaic salad and burger). If I could give this hotel and restaurant a 10-star rating, I would. After my experience here, I am afraid I might need to go back and reevaluate some of my past 5-star hotel ratings I have given as this hotel has set the bar too high for what hospitality and “home away from home” should feel like. I have never had any feelings towards checking out of a hotel but upon the end of our stay, I was really sad to see our time come to an end here. Special shout out to Frey (the Mosaic hostess) and all the staff at Mosaic! You all are the real MVP for going above and beyond to make us feel at home. God bless you loads!
starstarstarstarstar Anne Chinweze
Stayed for an overnight prior to travelling. We had a king suite and it was spacious and well designed.
The room was very quiet, a bonus when you need to get good sleep before travel. The bed at Hilton hotels are always very comfortable. The shower had great pressure.
There's a shuttle available for Pearson Airport.
There's a restaurant on the main floor, event rooms, and a conference level.
I'm always appreciative of the environmental efforts made by Hilton hotels.
starstarstarstarstar Minerva Sanchez
Stayed for a night, it was really nice having it so close to the airport it took about 5mt drive to the hotel. The beds are comfortable and as a gold member, I want to give a special shout to Neale Fernandes for making it possible and for his great customer service. I gave the hotel a 3 star because it’s quiet dated but most importantly the Continental breakfast for gold members was very poor. I think management really needs to improve this because it’s lacking quite a bit…
starstarstar Hardfacts Aboutyou
I’ve been a Hilton Honours Member for almost 10 years and always stay with Hilton when I can. My wife and I had been waiting at Pearson Airport for hours and just wanted a quiet room to sleep and shower for 3-4 hours. Upon check in I asked if any rooms were available and mentioned we just wanted the cheapest room possible as we were just staying a few hours.
The girl at front desk was extremely rude and just blurts out the room is $189.
I said fine whatever.
I then mention I’m an Honours Member and if we get any discount as usually every normal Hilton offers an Honours discounted rate. She just replied by saying Not Today.
I will absolutely never step foot into another one of these hotels and never again book with them for myself or anyone in my Company ever again. You can thank your front desk girl working on Monday May 23rd at 2pm for that.
star Chris Gonzalez
Absolutely beautiful hotel. Rooms are beautifully decorated very modern and chic. Front desk is so helpful and friendly. Amazing customer service amazing Hotel I recommend this hotel to anyone!
starstarstarstarstar Mish Castro
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