One of the worst hotel experiences I’ve had in recent years. Hotel is nice and appears relatively upscale. Staff was nice, but not particularly helpful. Since the primary function of a hotel is to provide a place to sleep, it’s impossible to rate this one well. The real problem was a high pitched squeal that might have been coming from the air conditioning. It happened every few minutes and made it impossible to sleep without earplugs. After the first night, I switched rooms only to discover exactly the same problem in the new room on a different floor in a different area. Not sure what’s going on with that, but I definitely won’t be back. There were also some dubious stains on the bathroom doorframe and wall that hadn’t quite been scrubbed out. Never a pleasant thing to discover after a rough night’s sleep.
starstar Shawn Surber
The staff is pretty cool
Services provided are good
We got a very decent n tidy room with a small kitchenette attached to the living area with 2 flat screen TVs
Also there is a sofa-bed available.
We plan to stay for another 15 days
Good job guys
Keep it up
breakfast for vegetarians might be a little bit tricky with options of milk and cereals
2-3 options in fruits
And breads of diff kinds
waffles 🧇
and boiled vegetables 🥦
Egg and meat eaters will be happy
Juices n cold masala chai is nice 👍🏻
starstarstarstarstar DB
When we arrived my kids, ages 14, 9 and 6, were excited to end their 3 day vacation in the pool, but after I got in I was freezing. There were no signs of closure or needing maintenance. I am from Seattle so I can handle cold, but this was painful. My 9 yr old daughter tried and ended up getting out. Thankfully no one got sick and we made it home today with no illness.
I have been an owner with Marriott for17+ yrs (Gold Elite) and stay at Marriott's exclusively when available at the destination. I understand that it may be difficult to contact all those who are staying at your hotel (reservations list) to let them know that the pool is broken and or closed, but there was no attempt before and after we arrived to let us know. We even checked in and went to our rooms not being told. My understanding talking to other guests is that the pool has been broken for at least the week they had stayed, but I cannot confirm this. If that is true then there would have been time to notify us and others. The Marriott App has text messaging and chat available with your guest, but the property or company could not send us a message so we could cancel? Try having 3 kids getting in their swimsuits excited for pool time at the end of our trip only to take a dance with hyperthermia if you went in the pool, no joke. I get it first world problems, but this is something we try to provide for our family, happy memories and family time off the electronics.
We looked at other hotels for that night and it came down to if we got a refund we would go somewhere else, but there was no manager to talk to for that decision so we stayed. My kids ended up in the room watching a movie (pretty sad)
If we would have known that the pool was broken we would not have skipped our day trip to Carmel by the Sea to give the kids more time in the pool. This day trip was for my wife's birthday and she was willing to give that up, so you can understand our disappointment at giving that up and not being told of the broken pool.
After reaching out to the assistance district manager they offered 8,000 points for a 35,000 point stay when we would have never stayed there in the first place due to the pool closure. This is 2022 and we should have been notified. Loyalty to Marriot has let us down this time. Shameful. (2 stars) rooms where nice and clean, breakfast was great.
starstar Ron Lawson
Traveled from Utah for a family vacation! This hotel is exceptional! The breakfast is amazing!! Shoutout to Tina (Breakfast Attendant) for being so pleasant and greeting EVERY. SINGLE. GUEST! With a friendly smile and a positive attitude. Definitely enjoyed my stay! Thank you.
starstarstarstarstar Maile Kaufusi
I enjoyed my long term stay here. Front desk was outstanding and friendly. Rooms are well appointed. The ladies that serve breakfast were super friendly. Complimentary tea and coffee in lobby. Clean and quiet perfect for my stay.
starstarstarstarstar matt snoozle
Arabic
English
Spanish
Portuguese
Chinese
