Hello and good day. I am not sure if there is any oversight as to the people working the front desk and or answering the phones. I called as was dismissed twice because they couldn't find my booking. My work company booked the room for me and the second time I called the lady that didn't answer my questions hung up on me. I showed up to the location in west covina at 215p on Aug 27th 2020 and was rudely accepted and my concerns we seemingly of no concern to the guy at the desk. In addition the website says 2pm is check in and now I am being told it is 230p. I am not sure if these people just have bad customer or what the issue is but they should not be treating paying customers this way. So please educate them on proper hospitality and customer service and thank you very much
star Sopeduty
WORST service ever! 1st the lady at the front desk is VERY rude, I arrived to the property and she said that she couldn't find my reservation (that I booked through hotels.com)and that the hotel was booked, I contacted hotels.com and they contacted them and the front desk lady kept hanging up the phone on them! then she said that she could offer me another room at a 50% extra price, I really don't know if this hotel has that kind of shady policy, but the whole situation is completely unacceptable, steer clear of this property if you can.
star Eduardo Lopez
Hello and good day. I am not sure if there is any oversight as to the people working the front desk and or answering the phones. I called as was dismissed twice because they couldn't find my booking. My work company booked the room for me and the second time I called the lady that didn't answer my questions hung up on me. I showed up to the location in west covina at 215p on Aug 27th 2020 and was rudely accepted and my concerns we seemingly of no concern to the guy at the desk. In addition the website says 2pm is check in and now I am being told it is 230p. I am not sure if these people just have bad customer or what the issue is but they should not be treating paying customers this way. So please educate them on proper hospitality and customer service and thank you very much
star Sopeduty
WORST service ever! 1st the lady at the front desk is VERY rude, I arrived to the property and she said that she couldn't find my reservation (that I booked through hotels.com) and that the hotel was booked, I contacted hotels.com and they contacted them and the front desk lady kept hanging up the phone on them! then she said that she could offer me another room at a 50% extra price, I really don't know if this hotel has that kind of shady policy, but the whole situation is completely unacceptable, steer clear of this property if you can.
star Eduardo Lopez
Esteja atento ao gerente mais velho que adora espiar você com sua chave.
starstarstar Venus Godina
Como os quartos, são muito mais bonitos do que a maioria dos aqui, os preços são OK
starstarstarstar Topgear36 Gmail
Nenhum cara de tomada de banheira foi super rude comigo. Eles são seus típicos lordes de favela. Máquina de lanches não funcionou sem toalhas extras. Primeira vez que já reservei uma noite extra através de hotéis. Com e eles me fizeram pagar uma taxa de check-in antecipado quando, na verdade, eu estava apenas estendendo minha estadia mais um dia. Identidade. Fique no Travelodge ao lado.
star Rebecca
The Walnut Inn is a decently priced place. Its clean enough, you do have to ask for new sheets and towels to be replaced. I've stayed here plenty and the owners are always on site .
starstarstarstar Caden Beach
No bathtub plug guy was super rude to me. They are your typical slum lords. Snack machine didn't work no extra towels. First time I've ever booked an extra night thru hotels. Com and they made me pay an early check-in fee when really I was just extending my stay another day. I'd. Stay at the Travelodge next door.
star rebecca
Equipe rude. Passei uma noite aqui recentemente. Eles não me deixaram estacionar na vaga para deficientes físicos porque a recepcionista disse que isso bloqueava sua visão de parte do estacionamento. O cara da noite brigou com minha namorada quando ela pediu outra chave porque a que ela tinha não estava funcionando. Além disso, eles só creditaram de volta $ 25 do depósito de $ 50. Eles reconheceram o erro, mas não o corrigiram após uma semana. Local de lixo administrado por lixeiros.
starstar James Edward
The most bad experience in this place!not caming back ever again! 1: front desk bad customer service 2: beds blood spotting ,so dirty nasty 3: refuse to give my refund back 4: refuse to change the whole sheets and blankets! The only good thing is the cleaning lady in that place
star Mcasillas100
Rude staff. Spent one night here recently. They wouldn’t let me park in the handicap spot because the front desk lady said it blocked her view of some of the parking lot. The night guy was argumentative with my girlfriend when she asked for another key because the one she had wasn’t working. Also, they only credited back $25 of the $50 deposit. They acknowledged the error but then didn’t fix it after a week. Garbage place run by garbage people.
starstar James Edward
Muito amigável. Quartos muito limpos e frescos de atmosfera agradável de canais a cabo. A parte de cima é a área é muito tranquila, não muito tráfego. Lado negativo não muito a uma curta distância bastante fora do caminho, mas vale a pena a privacidade, eu o recomendo!
starstarstarstar Rick Rosas
Se você precisa de um quarto em curto prazo, não espera comodidades como Hilton, quer um quarto para fumantes e precisa de uma geladeira para suas bebidas, isso funciona bem. Não é degradado ou luz vermelha, apenas um pequeno hotel / motel limpo básico. A delegacia está perto, então é decente. Eu fui muitas vezes nos últimos anos sem problemas.
starstarstarstar Arlene Veronesi
Los cuartos están muy sucios, no los limpian bien.
star Ulises Castañeda
Very friendly. Rooms very clean and fresh nice atmosphere lots of cable channels . Upside is area is very quiet not much traffic. Down side not much within walking distance pretty out of the way but worth the privacy I recommend it!
starstarstarstar RICK ROSAS
If you need a room on short notice, aren't expecting amenities like Hilton, want a smoker room and need a fridge for your drinks, this works fine. It's not run down or red light, just a basic clean little hotel/motel. The police station is close so it's decent. I've gone many times last few years with no problems.
starstarstarstar Arlene Veronesi
Muy cómodo, habitaciones amplias, buen servicio, muy amables en la atención. Lugar tranquilo y seguro
starstarstarstar ElenaGarcia
Excelente Servicio y Siempre al pendiente de sus huéspedes...
starstarstarstar Eduardo Luna
Siento que el trato no fue muy amable, no me querían dejar pagar con tarjeta de crédito por ser turista, muy mal.
star Miguel Angel Chinchilla
Por que el dueñono es como ellos dísenA MI si me encantó este lugar y llegó cada vez quepuedo
starstarstarstarstar Arcadio Rosas
Walnuti. Inn ledoy una calificasionmuy mal servisio son los manayer son muy rasistas y aunque del dinero de uno viven son malos
star Susana Sandoval
Es un lugar tranquilo , parking seguro y personal amable ,, siempre que vamos nos esperamos allí 😉
starstarstarstarstar Liliana García corral
Porque mantienen limpio y te sientes como en casa jijiji
starstarstarstarstar Anthony Ortiz
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