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star star star 245 S Franklin St, In Chicago (The Loop), Chicago, Illinois, United States
The employees are friendly and accessible. I didn’t check out the social area next to the lobby but it looked clean and spacious. I stayed on the 7th floor which at the time of my stay was nice and quiet. I think the TV had a volume limit where it wouldn’t get too loud which was cool to not bother neighbors and forced us to be extra quiet to hear it. The room itself was nice and clean. Figuring the several switches at the front door and the hall was weird because they were connected to the rest of the room and the bathroom. The 7th floor elevator lobby area’s tiling could be updated and the border at the bottom elevator as well. With my petty complaints, I’d stay here again and would recommend it for others.
Stayed here with some friends for a local music festival and it was amazing. My favorite part is how it's right beside the Quincy station, so getting here from the Midway airport was a breeze, and getting around the city was also easy. The room was incredibly clean and our view was nice! Front desk was incredibly helpful and also personable. Super recommend to anyone and everyone and would love to stay here again!
What a great hotel! I travel a LOT and lately it's been rough, with bad service at many hotels. The staff is fantastic and helpful, the breakfast was hot, great quality, with good coffee. The room design is new and fresh. The room was very clean and quiet. The hotel has a neat design and is centrally located. 5 stars all the way!!!
The location and room cleanliness are great, but breakfast is not worth the price even after the $10 gold member discount. The hotel is right across from Sears Tower. The front staff was exceptionally friendly and welcoming. The room was spacious, the bedding comfortable, and the bathroom exceptionally clean. Breakfast was not worth the price: $20.78 per person after the $10 gold member discount. You can get a better delicious deal at a pancake house nearby.
I had an enjoyable stay. The Chicago market room rates are kind of ridiculous (a $250/night room in Chicago is equivalent to a $125/night room in St. Paul), but the hotel room's ambience was higher end and modern, and the front desk was very helpful the two times I interacted with them. There was one lamp in the room that didn't work, but the TV entertainment system was a good quality. The bathroom was also well laid out and modern, though I wish the showerhead was cleaned more (had hard water deposits on it clogging some jets). Overall a good experience and would stay again on a business trip.
I try to choose Hilton Garden whenever I travel. This was my first time at this location. While it is not too convenient if you are flying in, once you get there, it's a great location to access many sites in Chicago. All of the staff I interacted with during my stay were extremely friendly and very helpful with my questions. I was only passing through for a night before leaving by train but the next time I stay in Chicago, I will use this location.
I try to choose Hilton Garden whenever I travel. This was my first time at this location. While it is not too convenient if you are flying in, once you get there, it's a great location to access many sites in Chicago. All of the staff I interacted with during my stay were extremely friendly and very helpful with my questions. I was only passing through for a night before leaving by train but the next time I stay in Chicago, I will use this location.
I try to choose Hilton Garden whenever I travel. This was my first time at this location. While it is not too convenient if you are flying in, once you get there, it's a great location to access many sites in Chicago. All of the staff I interacted with during my stay were extremely friendly and very helpful with my questions. I was only passing through for a night before leaving by train but the next time I stay in Chicago, I will use this location.
Great newly designed brand new hotel.Check out the glass tile tribute to the famous Chicago Brick in each room behind the coffee makers.Rooms have fridge, microwave, coffee maker. Great design with plenty of easy to access places to plug in all your devices.Lots of lighting so it's not dark in the room.Lots of counterspace. Love this new design hotel.Staff is great, hotel is very clean.
Gran hotel nuevo de diseño nuevo. Echa un vistazo a las baldosas de vidrio en homenaje al famoso Chicago Brick en cada habitación detrás de las cafeteras. Las habitaciones tienen nevera, microondas, cafetera. Gran diseño con muchos lugares de fácil acceso para conectar todos sus dispositivos. Mucha iluminación para que no haya oscuridad en la habitación. Mucho espacio en el mostrador. Me encanta este nuevo hotel de diseño. El personal es genial, el hotel está muy limpio.
Great newly designed brand new hotel. Check out the glass tile tribute to the famous Chicago Brick in each room behind the coffee makers. Rooms have fridge, microwave, coffee maker. Great design with plenty of easy to access places to plug in all your devices. Lots of lighting so it's not dark in the room. Lots of counterspace. Love this new design hotel. Staff is great, hotel is very clean.
Eu realmente tinha grandes esperanças para esta propriedade, pois é um hotel recém-inaugurado em uma ótima localização. Eu tinha planejado originalmente ficar no Canopy Chicago, a propriedade irmã deles, mas foi atrasado e não abriu a tempo para minha visita. O hotel está localizado em um antigo prédio de escritórios da estação ferroviária em frente à Willis Tower. É facilmente acessível através do CTA ou a pé. O estacionamento está localizado ao lado da garagem, com uma pequena caminhada do lado de fora para entrar no hotel. O lobby é iluminado e bem decorado e há uma área de café da manhã decente e lounge no segundo andar. Há algumas coisas boas e ruins nesta propriedade.Em primeiro lugar, as fotos no site NÃO são representativas da propriedade. Os quartos não são tão abertos e espaçosos. Eu entendo que é uma propriedade nova, então eles não atualizaram as fotos, mas eles devem deixar mais claro o que esperar. Sou um membro Diamante e fui transferido para uma suíte de canto de um quarto no 6º andar. O quarto era novo, claro, mas tinha algumas peculiaridades. A vista das suítes é zero. Eles estão todos localizados no canto do prédio que fica de frente para o Giordano's de um lado e um beco do outro. Portanto, se você quer uma vista de Willis ou qualquer outra coisa, não escolha uma suíte. As suítes possuem uma pequena área de estar separada do quarto por um banheiro. A iluminação não é a que está retratada nas fotos e é mais parecida com as lâmpadas de mesa. A porta teve que ser movida cada vez que você entrou na sala, pois estou supondo que a moldura mudou após a construção. Eu relatei isso à recepção no meu primeiro dia, mas nunca foi examinado. A luz sobre a área do café piscava regularmente e eu finalmente acabei de desligá-la. No sábado à noite, um hóspede colocou uma grande quantidade de lixo de compras, sacolas vazias, etc. no corredor perto dos elevadores, ainda estava lá às 12h30 de domingo quando fiz o check-out.A situação do elevador é apenas isso, uma situação. Há apenas um elevador funcionando em todo o hotel, já que o banco de elevadores é compartilhado pelo Canopy Hotel e HGI, que ainda não foi inaugurado. O elevador estava com problemas na sexta-feira e estava fora de serviço duas vezes quando tentei usá-lo. Dê a si mesmo mais tempo, pois durante os horários de pico, você pode esperar um pouco para subir ou descer as escadas.O centro de fitness NÃO é o que está nas fotos. O centro de fitness HGI tem duas máquinas de cardio, uma TV e alguns pesos livres. Há um refrigerador de água compartilhado para H2O. Ele está localizado na parte de trás do 3º andar, ao lado de uma lavanderia que não funciona.Eu pedi check-out tardio no domingo e foi-me dito que seria cuidado. Não foi, como quando voltamos para o quarto para pegar coisas, tínhamos feito o check-out automaticamente. Menor inconveniente para obter um novo cartão-chave, mas eliminou o motivo do cartão-chave digital. O café da manhã é muito sem brilho. O novo sistema de crédito diário HIlton para membros Honors oferece um crédito diário de 2 até $ 20 por dia. Em mercados mais caros, como Chicago, a maioria das marcas dá um crédito melhor, mas a HGI não mudou sua política. Quando recebi meu fólio no caminho para casa, percebi que eles na verdade só creditavam parte de um café da manhã por dia e não o valor total, recebemos um total de $ 20 para toda a estadia. Isso foi decepcionante e eu tive que ligar para o hotel. Disseram que era um problema de marca, mas devido ao meu status iria compensar tudo menos as dicas. Você pode obter um café da manhã muito melhor a uma curta caminhada do hotel, mas se você tem status, estará desperdiçando seu crédito diário usando-o em ovos em pó, batatas mastigáveis e pastéis sem graça. Passe no café da manhã e use o crédito diário em sua loja de artigos diversos no lobby.No geral, eu acho que este poderia ser um hotel 4/5 forte, uma vez que eles resolvem seus problemas. Basta moderar suas expectativas. Eu vi o GM em pé na recepção na manhã de domingo, mas ele nem estava cumprimentando os hóspedes, o GM das duas últimas propriedades Hilton em que me hospedei, na verdade, procurou membros Diamond, enquanto ele estava na propriedade, para agradecê-los por ficar e certificando-se de que todas as suas necessidades foram atendidas. Uma estadia bem diferente daquela a que estou acostumada.
Este hotel é fabuloso e tem um serviço de atendimento ao cliente INCRÍVEL! Os quartos são espaçosos, modernos e limpos! O hotel é lindo.
¡Este hotel es fabuloso y tiene un servicio al cliente INCREÍBLE! Las habitaciones son espaciosas, modernas y limpias. El hotel es hermoso.
Realmente tenía muchas esperanzas en esta propiedad, ya que es un hotel recién inaugurado en una excelente ubicación. Originalmente había planeado quedarme en Canopy Chicago, su propiedad hermana, pero se retrasó y no abrió a tiempo para mi visita. El hotel está ubicado en un antiguo edificio de oficinas de la estación de tren directamente enfrente de Willis Tower. Es fácilmente accesible a través de la CTA o caminando. El estacionamiento está ubicado al lado en el estacionamiento con un pequeño paseo afuera para entrar por las puertas del hotel. El vestíbulo es luminoso y está bien equipado y hay una zona de desayuno de tamaño decente y un salón en el segundo piso. Hay algo bueno y malo en esta propiedad.En primer lugar, las fotos del sitio web NO son representativas de la propiedad. Las habitaciones no son tan abiertas y espaciosas. Entiendo que es una propiedad nueva, por lo que no han actualizado las fotos de archivo, pero deberían dejar más claro qué esperar. Soy miembro Diamond y me ascendieron a una suite de esquina de un dormitorio en el sexto piso. La habitación era nueva, por supuesto, pero tenía algunas peculiaridades. No hay vista desde las suites. Todos están ubicados en la esquina del edificio que da a Giordano por un lado y un callejón por el otro. Entonces, si desea una vista de Willis o cualquier otra cosa, no elija una suite. Las suites tienen una pequeña sala de estar separada por un baño del dormitorio. La iluminación no es la que se muestra en las fotos y es más similar a las lámparas de escritorio. La puerta tenía que moverse cada vez que entraba en la habitación, ya que supongo que el marco se movió después de la construcción. Informé de esto a la recepción en mi primer día, pero nunca lo miraron. La luz sobre el área del café parpadeaba con regularidad y finalmente la apagué. El sábado por la noche, un invitado colocó una gran cantidad de basura de compras, bolsas vacías, etc. en el pasillo cerca de los ascensores, todavía estaba allí a las 12:30 p.m. del domingo cuando hice el check out.La situación del ascensor es solo eso, una situación. Solo hay un ascensor en funcionamiento para todo el hotel, ya que el banco de ascensores es compartido por el Canopy Hotel, que aún no ha abierto, y el HGI. El ascensor tenía problemas el viernes y estaba fuera de servicio dos veces cuando fui a intentar usarlo. Tómese un tiempo adicional, ya que durante las horas pico es posible que tenga que esperar un poco para subir o bajar las escaleras.El gimnasio NO es lo que está en las fotos. El gimnasio HGI tiene dos máquinas cardiovasculares, un televisor y algunas pesas libres. Hay un enfriador de agua compartido para H2O. Se encuentra en la parte trasera del tercer piso, junto a una lavandería para huéspedes que no funciona.Pedí la salida tardía el domingo y me dijeron que se ocuparía de ello. No lo era, ya que cuando regresamos a la habitación para tomar cosas, nos habían revisado automáticamente. Un pequeño inconveniente para ir a buscar una nueva tarjeta de acceso, pero eliminó el motivo de la tarjeta de acceso digital. El desayuno es muy mediocre. El nuevo sistema de crédito diario HIlton para miembros de honores proporciona un crédito diario de 2 hasta $ 20 por día. En mercados más caros como Chicago, la mayoría de las marcas dan un mejor crédito, pero HGI no ha cambiado su política. Cuando recibí mi folio de camino a casa, noté que en realidad solo acreditaban parte de un desayuno cada día y no las cantidades completas, recibimos un total de $ 20 por toda la estadía. Esto fue decepcionante y tuve que llamar al hotel. Dijeron que era un problema de marca, pero debido a mi estado lo compondría todo menos las propinas. Puede obtener un desayuno mucho mejor a un corto paseo del hotel, pero si tiene estatus, estará desperdiciando su crédito diario al usarlo en huevos en polvo espesos, papas masticables y empanadas blandas. Pase el desayuno y use el crédito diario en su tienda de artículos diversos en el lobby.En general, creo que este podría ser un buen hotel 4/5 una vez que resuelvan sus problemas. Simplemente modere sus expectativas. Vi al gerente general de pie en la recepción el domingo por la mañana, pero ni siquiera estaba saludando a los invitados, el gerente general de las dos últimas propiedades de Hilton en las que me alojé en realidad buscó miembros Diamond, mientras estaba en la propiedad, para agradecerles por quedarse y asegurándose de que tenían todas sus necesidades satisfechas. Una estancia bastante diferente a la que estoy acostumbrado.
I really had high hopes for this property as it is a newly opened hotel in a great location. I had originally planned on staying at Canopy Chicago, their sister property, but it was delayed and not open in time for my visit. The hotel is located in an old train station office building directly across from Willis Tower. It is easily accessible via the CTA or walking. Parking is located next door in the parking garage with a small walk outside to get in the doors of the hotel. The lobby is bright and nicely appointed and there is a decent sized breakfast area and lounge up on the second floor. There is some good and bad to this property.First off, the photos on the website are NOT representative of the property. The rooms are not nearly as open and spacious. I understand that it's a new property so they haven't updated the stock photos but they should make it clearer what to expect. I am a Diamond member and I was upgraded to a one bedroom corner suite on the 6th floor. The room was of course new but did have some quirks. There is zero view from the suites. They are all located in the corner of the building that faces Giordano's on one side and an alley on the other. So if you want a view of Willis or anything else, do not go for a suite. The suites have a small sitting area separated by a bathroom to the bedroom. The lighting is not what is pictured in the photos and is more similar to desk lamps. The door had to be budged upon every time you entered the room as i am guessing the frame shifted after construction. I reported this to the front desk on my first day but it was never looked at. The light over the coffee area flickered regularly and I finally just shut it off. Saturday night, a guest placed a large amount of shopping trash, empty bags, etc. in the hall near the elevators, it was still there at 12:30PM on Sunday when I checked out.The elevator situation is just that, a situation. There is only one working elevator for the entire hotel as the elevator bank is shared by the yet to open Canopy Hotel and the HGI. The elevator was having issues on Friday and was out of commission twice when I went to try and use it. Give yourself extra time as during peak times you might be waiting a while to go up or downstairs.The fitness center is NOT what is in the photos. The HGI fitness center is two cardio machines, a TV, and some free weights. There is a shared water cooler for H2O. It is located in the very back of the 3rd floor, adjacent to a non-functioning guest laundry.I asked for late checkout on Sunday and was told it would be taken care of. It was not, as when we came back to the room to grab stuff, we had been auto-checked out. Minor inconvenience to go get a new key card but eliminated the reason for the digital key card. The breakfast is very lackluster. The new HIlton daily credit system for Honors members provides a daily credit for 2 up to $20 per day. In more expensive markets like Chicago most brands give a better credit., but HGI has not changed their policy. When I got my folio on the way home, I noticed they actually only credited part of one breakfast each day and not the full amounts, we received a total of $20 for the entire stay. This was disappointing and I had to call the hotel. They said it was a brand issue, but due to my status would comp everything but the tips. You can get a much better breakfast a short walk from the hotel, but if you have status, you will be wasting your daily credit by using it on soupy powdered eggs, chewy potatoes, and bland pasties. Pass on the breakfast and use the daily credit at their sundries shop in the lobby.Overall, I think this could be a strong 4/5 hotel once they work their issues out. Just temper your expectations. I saw the GM standing at the front desk on Sunday morning but he wasn't even greeting guests, the GM at the last two Hilton properties I stayed at actually sought out Diamond members, while he was on property, to thank them for staying and making sure they had all their needs met. Quite a different stay from what I'm used to.
This hotel is fabulous and has AWESOME customer service! The rooms are spacious, modern, and clean! The hotel is beautiful.
É um ótimo hotel novo! Heidi, trabalhando no check-in quando cheguei lá, foi extremamente útil e me disse que era novo e provavelmente eu era a primeira pessoa a ficar no meu quarto. O próprio hotel é muito bom, moderno e eficiente. Tudo foi ótimo e eu definitivamente voltaria aqui! A localização também é incrível, em frente à Torre Willis (Sears)!
Hotel muito bom. Equipe super limpa e amigável.
O Grupo Aimbridge é o operador e este é o primeiro hotel aqui. Este é um hotel de tamanho médio com 125 quartos. Eles têm dois tipos de quartos e há um rei e duas rainhas. A taxa inicial é de $ 289.
Nice clean hotel. Dormi muito confortavelmente. Possui microondas e frigobar. Disponibilidade mínima de armazenamento para roupas btw. Eu só conseguia alcançar duas gavetas. Nas fotos, nossa visão é do 5º andar. Fácil acesso a ônibus e trens.Dica: para as madrugadas, ao virar da esquina, tem um McDonald "walk-up" aberto até às 4 da manhã onde pode encomendar pela janela.
Muy buen hotel. Personal super limpio y amable.
El grupo Aimbridge es el operador y este es su primer hotel aquí. Es un hotel de tamaño medio con 125 habitaciones. Tienen dos tipos de dormitorios y hay King y dos Queens. La tarifa inicial es de $ 289.
Bonito hotel limpio. Dormí muy cómodamente. Tiene microondas y mini nevera. Disponibilidad mínima de almacenamiento para la ropa por cierto. Solo pude alcanzar dos cajones. En las fotos, nuestra vista es desde el quinto piso. Fácil acceso a autobuses y trenes.Consejo: para esas noches, a la vuelta de la esquina, hay un McDonald "walk-up" abierto hasta las 4 am donde puede ordenar desde la ventana.
¡Es un gran hotel nuevo! Heidi, que estaba trabajando en el registro cuando llegué allí, fue de gran ayuda y me dijo que era nuevo y que probablemente yo era la primera persona que se quedaba en mi habitación. El hotel en sí es muy bonito, moderno y eficiente. ¡Todo fue genial y definitivamente volvería aquí! La ubicación también es increíble, justo enfrente de la Torre Willis (Sears).
The Aimbridge Group is the Operator and this is their first hotel here. This is a mid-size hotel with 125 rooms. They have two kinds of bedrooms and there are King and two Queens. The starting rate is $289.
Very nice hotel. Super clean, and friendly staff.
Nice clean hotel. I slept very comfortably. Has microwave and mini fridge. Minimal storage availability for clothes btw. I could only reach two drawers. In photos, our view is from the 5th floor. Easy access to buses and trains. Tip: for those late nights, around the corner, there's a McDonald "walk-up" open till 4am where you can order from the window.
It's a great new hotel! Heidi, working check in when I got there, was extremely helpful and told me that it was brand new and I was likely the first person staying in my room. The hotel itself is very nice, modern, and efficient. Everything was great and I would definitely come back here! The location is also amazing, right across from the Willis (Sears) Tower!
245 S Franklin St, In Chicago (The Loop), Chicago, Illinois, United States
Located in a historic building in Chicago's financial district, our hotel is across the street from Willis Tower, home of Skydeck Chicago. We're set in the bustle of the loop neighborhood surrounded by award-winning restaurants and theatre. Legendary attractions such as Millennium Park, Chicago Riverwalk, and the shops on State are under 10 minutes away. With a stay at Hilton Garden Inn Chicago Central Loop in Chicago (The Loop), you'll be steps from Skydeck Ledge and Willis Tower. This hotel is 0.4 mi (0.6 km) from 311 S Wacker Dr and 0.5 mi (0.8 km) from Chicago City Hall. At Hilton Garden Inn Chicago Central Loop, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Stay in one of 135 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
