Overall an underwhelming hotel. I stayed here for a business trip. The first two rooms we stayed in had a loud humming noise from their non-stop HVAC. Our third room was finally quiet. The rooms we stayed in were very outdated...old carpet, step in tub with shower, dark. You have to go to another hotel over for the free breakfast, it's nothing to write home about.I won't stay here again. The staff was very friendly and kind. No geral, um hotel nada assombroso. Fiquei aqui para uma viagem de negócios. Os dois primeiros quartos em que ficamos tinham um zumbido alto do seu HVAC ininterrupto. Nosso terceiro quarto estava finalmente quieto. Os quartos em que ficamos eram muito desatualizados ... tapete velho, passo na banheira com chuveiro, escuro. Você tem que ir para outro hotel para o café da manhã gratuito, não é nada que escrever. Eu não vou ficar aqui novamente. A equipe foi muito simpática e gentil.
starstarstar Brian V
Overall an underwhelming hotel. I stayed here for a business trip. The first two rooms we stayed in had a loud humming noise from their non-stop HVAC. Our third room was finally quiet. The rooms we stayed in were very outdated...old carpet, step in tub with shower, dark. You have to go to another hotel over for the free breakfast, it's nothing to write home about. I won't stay here again. The staff was very friendly and kind.
starstarstar Brian V
I typically don’t write reviews, but the customer service at this location after a horrible air bnb experience was A+. Roberto, Mario, and Marcus went above and beyond to make sure we had a great experience. We were accommodated (VERY last minute check in at 11pm). Our two day stay was perfect. We are very appreciative of all of the work this team put in. Normalmente, não escrevo comentários, mas o atendimento ao cliente neste local após uma experiência horrível com o air bnb foi A +. Roberto, Mario e Marcus foram além para garantir que tivéssemos uma ótima experiência. Fomos acomodados (muito check-in de última hora às 23h). A nossa estadia de dois dias foi perfeita. Estamos muito agradecidos por todo o trabalho desta equipe.
starstarstarstarstar P G
I typically don’t write reviews, but the customer service at this location after a horrible air bnb experience was A+. Roberto, Mario, and Marcus went above and beyond to make sure we had a great experience. We were accommodated (VERY last minute check in at 11pm). Our two day stay was perfect. We are very appreciative of all of the work this team put in.
starstarstarstarstar P G
The hotel is currently under covid protocols meaning that they do not clean and replenish the room on a daily basis. This meant that we had to call the House Keeping dept for towels, soaps, coffee, creamer, etc. However, these failed to show up even after repeated requests. I even approached the front desk and made an in-person request to ensure that we were supplied with new set of towers, soaps and coffee supplies but this too failed to have any effect. I finally had to approach a room cleaner lady who was cleaning a room that was just vacated by a guest who had checked out, and I convinced her to help us and provide with what we needed. This is absolutely the worst hotel experience we have had in a long time and certainly not what you expect from a Hilton. We paid premium $$ for our stay (approx $1300 for 4 nights) but didn't look like it was worth it when it came to the service. Hasta La Vista Hilton, never again are we staying with you. O hotel está atualmente sob protocolos covid, o que significa que eles não limpam e reabastecem o quarto diariamente. Isso significava que tínhamos que chamar o departamento de manutenção da casa para toalhas, sabonetes, café, creme, etc. No entanto, estes não apareceram mesmo após repetidos pedidos. Eu até me aproximei da recepção e fiz uma solicitação pessoalmente para garantir que fôssemos fornecidos com um novo conjunto de torres, sabonetes e suprimentos de café, mas isso também não surtiu efeito. Eu finalmente tive que abordar uma senhora de limpeza de quarto que estava limpando um quarto que havia acabado de ser desocupado por um hóspede que havia feito check-out, e eu a convenci a nos ajudar e fornecer o que precisávamos. Esta é absolutamente a pior experiência de hotel que tivemos em muito tempo e certamente não é o que você espera de um Hilton. Nós pagamos premium $$ para a nossa estadia (aproximadamente $1300 por 4 noites) mas não parecia que valeu a pena quando se tratava do serviço. Hasta La Vista Hilton, nunca mais vamos ficar com você.
star Indian Nectar
I've stayed at this facility multiple times for business since 2004.Was there in July 2022 and probably had the worst experience ever.the Hotel itself is a convenient location to work, dining, and entertainment.Just be careful to review your bar/food tab before you sign it.Also, if you have status with Hilton, you may want to ask them about any food/beverage credits.Apparently, as a Diamond level memeber i was entitled to a food/beverage credit during my 2 week stay that I was never made aware.Only found out about it when doing my review for Hilton.tried to have on-site staff resolve my double-billed bar tab to two different credit cards, but was told there was nothing they could do.Long story short, review your food/bar tab before you sign it and they close it out! Fiquei nesta instalação várias vezes para negócios desde 2004. Estive lá em julho de 2022 e provavelmente tive a pior experiência de todos os tempos. o próprio hotel é um local conveniente para trabalhar, jantar e entretenimento. Apenas tome cuidado para revisar sua guia de bar/comida antes de assiná-la. Além disso, se você tiver status no Hilton, poderá perguntar sobre quaisquer créditos de comida/bebida. Aparentemente, como membro do nível Diamond, eu tinha direito a um crédito de comida / bebida durante minha estadia de 2 semanas que nunca fui informado. Só descobri isso ao fazer meu comentário para o Hilton. tentei fazer com que a equipe no local resolvesse minha conta do bar com cobrança dupla para dois cartões de crédito diferentes, mas disseram que não havia nada que eles pudessem fazer. Para encurtar a história, revise sua guia de comida / bar antes de assiná-la e eles a fecham!
starstarstar Ron Ballard
I've stayed at this facility multiple times for business since 2004. Was there in July 2022 and probably had the worst experience ever. the Hotel itself is a convenient location to work, dining, and entertainment. Just be careful to review your bar/food tab before you sign it. Also, if you have status with Hilton, you may want to ask them about any food/beverage credits. Apparently, as a Diamond level memeber i was entitled to a food/beverage credit during my 2 week stay that I was never made aware. Only found out about it when doing my review for Hilton. tried to have on-site staff resolve my double-billed bar tab to two different credit cards, but was told there was nothing they could do. Long story short, review your food/bar tab before you sign it and they close it out!
starstarstar Ron Ballard
The hotel is currently under covid protocols meaning that they do not clean and replenish the room on a daily basis. This meant that we had to call the House Keeping dept for towels, soaps, coffee, creamer, etc. However, these failed to show up even after repeated requests. I even approached the front desk and made an in-person request to ensure that we were supplied with new set of towers, soaps and coffee supplies but this too failed to have any effect. I finally had to approach a room cleaner lady who was cleaning a room that was just vacated by a guest who had checked out, and I convinced her to help us and provide with what we needed. This is absolutely the worst hotel experience we have had in a long time and certainly not what you expect from a Hilton. We paid premium $$ for our stay (approx $1300 for 4 nights) but didn't look like it was worth it when it came to the service. Hasta La Vista Hilton, never again are we staying with you.
star Indian Nectar
I didn’t actually stay at this hotel, but the staff was incredibly helpful in resolving my booking mistake. I was visiting for an event held at a similarly named hotel in the area. I booked this location by mistake through Priceline. Booking through a third party site like that, it’s incredibly difficult to make changes. Priceline put the staff here through hell, but they were very gracious in handling the situation. They served me, who was canceling my stay so well, I’m sure they’ll be awesome when you do stay there. Na verdade, não fiquei neste hotel, mas a equipe foi incrivelmente útil para resolver meu erro de reserva. Eu estava visitando para um evento realizado em um hotel de nome semelhante na área. Reservei este local por engano pelo Priceline. Reservando através de um site de terceiros como esse, é incrivelmente difícil fazer alterações. Priceline colocou a equipe aqui no inferno, mas eles foram muito gentis em lidar com a situação. Eles me atenderam, que estava cancelando minha estadia tão bem, tenho certeza que serão incríveis quando você ficar lá.
starstarstarstarstar DJ Hoof
I didn’t actually stay at this hotel, but the staff was incredibly helpful in resolving my booking mistake. I was visiting for an event held at a similarly named hotel in the area. I booked this location by mistake through Priceline. Booking through a third party site like that, it’s incredibly difficult to make changes. Priceline put the staff here through hell, but they were very gracious in handling the situation. They served me, who was canceling my stay so well, I’m sure they’ll be awesome when you do stay there.
starstarstarstarstar DJ Hoof
Boa
starstarstarstarstar Samuel Amorim
Hotel limpio y con buen servicio.
starstarstarstarstar Jose fernando alexis arizmendi
Exelente
starstarstarstarstar Eugenio Aguilar
Muy limpio y con trabajadores muy profesional.
starstarstarstar Ivan Alvarado
Muy bien la razón de calidad vs precio
starstarstarstarstar Carlos Cervantes
Excelente hotel
starstarstarstarstar Hector S. Sierra Diaz
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