1. Fui cobrado uma taxa de US $ 75 por animal de estimação, enquanto eu estava pedindo o documento da apólice, a recepcionista disse que não o tinha. Em primeiro lugar, é direito do Hyatt precificá-lo, mas é meu direito saber o que você está cobrando. Em segundo lugar, a taxa de 50% para animais de estimação é muito mais do que a taxa normal (10% a 20% em outros hotéis) 2. A recepcionista nos colocou em uma sala para deficientes físicos enquanto os quartos normais estavam disponíveis. A TV do quarto não estava funcionando e, após solicitarem que a TV fosse consertada, eles nos mudaram para outro quarto normal. 3. O elevador parou de funcionar por algum tempo naquela noite
star Veronica Wei
This is nice hotel but it’s always very noisy at nights. People are very loud even at 2am as they go to their rooms. Avoid the first floor near the side exits or else you will just hear the doors slamming shut ALL NIGHT.
starstarstarstar Emily Gallegos
O Hyatt raramente desaponta e é o que acontece aqui. Belo hotel limpo com quartos agradáveis. Foyers claros e um visual moderno. Café da manhã quente De manhã que estava muito gostoso. Provavelmente o melhor hotel de Bakersfield!
starstarstarstarstar Steve Lisowski
1. I got charged a $75 fee for pet, while I was asking for the policy document, the receptionist said they don't have it. First, it's Hyatt's right to price it but it's my right to know what you are charging for. Second, 50% pet fee is way too much more than the normal rate (10%-20% other hotels) 2. The receptionist put us in a diability facility room while normal rooms were available. The TV in the room was not working, and after requesting fixing the TV, they switched us to another normal room. 3. The elevator stopped working for some time at that night
star Veronica Wei
1. Me cobraron una tarifa de $ 75 por mascota, mientras pedía el documento de la póliza, la recepcionista dijo que no lo tenían. En primer lugar, Hyatt tiene derecho a ponerle precio, pero tengo derecho a saber por lo que está cobrando. En segundo lugar, la tarifa por mascota del 50% es mucho más que la tarifa normal (10% -20% en otros hoteles) 2. La recepcionista nos puso en una sala de instalaciones para personas con discapacidad mientras que las habitaciones normales estaban disponibles. El televisor de la habitación no funcionaba, y después de solicitar que lo arreglaran, nos cambiaron a otra habitación normal. 3. El ascensor dejó de funcionar durante algún tiempo esa noche.
star Veronica Wei
Este es un buen hotel, pero siempre es muy ruidoso por las noches. La gente es muy ruidosa incluso a las 2 am cuando van a sus habitaciones. Evite el primer piso cerca de las salidas laterales o simplemente escuchará las puertas cerrándose TODA LA NOCHE.
starstarstarstar Emily Gallegos
El Hyatt rara vez decepciona y ese es el caso aquí. Hermoso hotel limpio con bonitas habitaciones. Vestíbulos luminosos y un aspecto moderno. Desayuno caliente Por la mañana que estaba muy sabroso. ¡Probablemente el mejor hotel en Bakersfield!
starstarstarstarstar Steve Lisowski
This is nice hotel but it’s always very noisy at nights. People are very loud even at 2am as they go to their rooms. Avoid the first floor near the side exits or else you will just hear the doors slamming shut ALL NIGHT.
starstarstarstar Emily Gallegos
The Hyatt rarely disappoints and that’s the case here. Beautiful clean hotel with nice rooms. Bright foyers and a modern look. Hot breakfast In the morning that was very tasty. Probably the best hotel in Bakersfield!
starstarstarstarstar Steve Lisowski
Se fosse possível dar um zero eu daria. Minha família ficou enquanto visitava para um casamento e recebeu um serviço terrível e membros da equipe irritados. Eles foram forçados a ir até a mesa para receber toalhas (elas poderiam ter sido colocadas do lado de fora da porta). A pessoa que servia o café da manhã estava arrastando o cabelo por um dos itens que estavam servindo. Minha família teve uma experiência horrível. Itens no quarto também foram quebrados e não somos consertados ou substituídos durante a estadia.
star Chris Kuhn
Reservado pela Expedia porque aceita animais de estimação. Não divulgou a taxa de US $ 75 para animal de estimação. Tentei cancelar quando descobrimos, mas não foi possível. Isca e troca. A recepcionista diz que os hóspedes costumam reclamar disso, ela menciona isso em seu e-mail diário para a gerência todos os dias. Ainda assim, a administração não faz nada, exceto fazer com que seus subordinados apliquem suas más políticas. Se eu trabalhasse aqui eu desistiria
star Matthew Lent
If it were possible to give a zero I would. My family stayed while visiting for a wedding and received terrible service and angry staff members. They were forced to go to the desk to receive towels (they could have been placed outside door). The person serving breakfast was dragging their hair through one of the items they were serving. My family had a horrible experience. Items in the room were also broken and we're not fixed or replaced during the stay.
star Chris Kuhn
Reservé a través de Expedia porque se admiten mascotas. No se pudo revelar la tarifa de $ 75 por mascota. Intenté cancelar cuando nos enteramos, pero no pudimos. Cebo y cambio. La recepcionista dice que los huéspedes con frecuencia se quejan de esto, lo menciona en su correo electrónico diario a la gerencia todos los días. Sin embargo, la gerencia no hace nada excepto que sus subordinados hagan cumplir sus malas políticas. Si trabajara aquí, lo dejaría
star Matthew Lent
Booked through Expedia because it was pet friendly. Failed to disclose the $75 fee for pet. Tried to cancel when we found out, but could not. Bait and switch. Front desk woman says guests frequently complain about this, she mentions it in her daily email to management every day. Yet management does nothing except have their underlings enforce their bad policies. If i worked here i would quit
star Matthew Lent
O quarto era tão grande e o serviço de atendimento ao cliente foi fantástico. Eles aceitam animais de estimação, então pudemos levar nossos dois gatinhos conosco também. Recomendo vivamente este hotel!
starstarstarstarstar Bridgett Lyall
Minha noiva originalmente agendou uma reserva com mais de um mês de antecedência para uma viagem de negócios. Ela chegou à meia-noite e descobriu que seu quarto não estava reservado. Sei que isso acontece ocasionalmente, mas o que mais me incomodou foi como a recepção lidou com a situação. Depois de ter um quarto negado, eles falaram com uma cliente por telefone dizendo que ainda estavam reservando seu lugar, apesar do fato de ela também ter uma reserva. Eu os senti honrando a reserva de outra pessoa sobre a nossa de serem discriminadores. Esta foi uma experiência muito decepcionante.
star Matthew Narita
La habitación era genial y el servicio al cliente fue fantástico. Admiten mascotas, por lo que también pudimos tener a nuestros dos gatitos con nosotros. ¡Recomiendo altamente este hotel!
starstarstarstarstar Bridgett Lyall
My fiancée originally scheduled a reservation over a month in advance for a business trip. She arrived at midnight to find that her room had not been held. I realize that happens occasionally but what bothered me most was how the front desk handled the situation. After being denied a room, they spoke with a customer over the phone saying they still were reserving their spot despite the fact she also had a reservation. I felt them honoring someone else’s reservation over ours to be discriminating. This was a very disappointing experience.
star Matthew Narita
The room was so great and the customer service was fantastic. They are pet friendly so we were able to have our two kitties with us too. I highly recommend this hotel!
starstarstarstarstar Bridgett Lyall
Vocês que ainda chamam de pandemia me fazem rir. Isso não é uma pandemia. A gripe espanhola foi uma pandemia. Este é apenas ... um bug irritante.
starstarstarstarstar Mick Lovin
Ustedes que todavía lo llaman pandemia me hacen reír. Esto no es una pandemia. La gripe española fue una pandemia. Esto es solo ... un error molesto.
starstarstarstarstar Mick Lovin
You guys that still call it a pandemic make me laugh. This isn’t a pandemic. The Spanish flu was a pandemic. This is just… an annoying bug.
starstarstarstarstar Mick Lovin
The staff is incredibly nice, which is the biggest positive at this hotel. It's a new building and the rooms are modern and sleek. But there are no microwaves in the room, and you have to go downstairs every time. Most times you have to be by people with no masks just to heat up your food. Doesn't really make sense with the pandemic.
The other downer is the room isn't very clean. The worst part is I've been here for a week now and I booked it for two weeks for work. I work nights and I have requested at least 5 times so far about scheduling room service certain times during 9am when they start working, so I can come back and sleep in a clean room. I even wrote in the special request when I booked the room, which would make it 6 times. Every single time- I get to my room way after 9, and no one has come into clean it. I call the front desk, and again every single time I get the same response "Oh, we didn't know you wanted housekeeping, let's schedule it."
I don't need someone to understand what it's like to work all night for 12hours and to come to a clean room, but I do need a hotel to provide basic service like housekeeping when they say they will. Very disappointing. I'll have to find a different place to stay when I come up for work next month.
star Suzanne Shah
New, clean and comfortable. Our queen room was on a corner, and felt spacious. Several restaurants are within walking distance as is Trader Joe's. We had take out from the Mediterranean restaurant (photo), which was good enough after a day of travel. Pool is small, and you can barely swim. Ok to jump in and cool off. It's also next to the parking lot, so lacks ambiance but was nice overall.
starstarstarstarstar Manning Sutton
No cambiaron la cama ni dieron toallaslimpias tuve que ir a pedir
star Maria Guadalupe
Muy limpio y acogedor los cuartos demasiado amplios
starstarstarstarstar Javier Rosales
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