Vou com frequência á NY e dessa vez resolvi experimentar o Element Hotel. Fiquei muito satisfeita com a troca de outro hotel que estava acostumada a ir e que fica na mesma região na rua 40. O atendimento na recepção foi ótimo e devo um agradecimento especial à Cassandra muito atenciosa e que resolveu tudo rapidamente ao perceber que eu não estava em boa condição de saúde. Achei excelente a ideiaem imprimir as orientações do hotel fazendo a tradução para o português. Fica documentado e fácil de entender. A localização é excelente. O quarto é limpo e obanheiro é espaçoso.os recursos da cozinha são bons. O café da manha,apesar de ter muita gente, flui direitinho. Happy Hour muito animado. Senti falta de servirem refrigerante já que não tomo bebida alcoólica. Portanto recomendo esse hotel.
starstarstarstarstar Lygia Mello
Nos alojamos en el hotel desde el 16 al 23 de junio. Superó nuestras expectativas: habitaciones cómodas para lo que suele haber en NY (incluso con heladera, microondas, cubiertos, etc), desayuno super completo, la ubicación excelente (a pocas cuadras de Time square, Bryant Park, a la vuelta de Port Authority, transporte para todos lados). Muy bien la limpieza (al ingresar te avisan que la limpieza y cambio de blancos se hace 3 veces a la semana, y cumplieron). La única contra creo que podrían ser los ascensores, tardan bastante ya que hay 40 pisos. A nosotros no nos perjudicó ya que al estar en el 5to piso podíamos bajar por escalera. En definitiva, considero que el Hotel es super recomendable.
starstarstarstar Directos Y TransmisiÓnes Jp
Make sure to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a room. They compare hundreds of booking websites and normally will have rates a lot cheaper compared to others! Thank me later! This hotel is one of the most well known in this area. I've been coming here for years. If you decide to stay here you will love it I'm sure!
Great location, comfortable bed, and kitchenette with perfect size fridge. Excellent hot breakfast. Walking distance to Javits and theater district. Amazing view from the South side on higher floors!! Only negative comment is the wait for the elevator during peak times. Definitely will stay here again.
starstarstarstarstar Angie Johnson
Buen hotel si estas buscando estar cerca del centro,la ubicación es inmejorable,cerca de Times Square,en la 39st con la 8y 9 están llenas de restaurantes y de vida. El hotel es cómodo, buen servicio,buenas camas, dispone de cocina completa la habitación!!El desayuno es correcto. La única pega es que faltan ascensores,es un edificio que tiene 40 plantas y solo activo 2 de los 3 ascensores que tiene,me di cuenta que1 lo utilizan para servio interno sobre todo por las mañanas.Se forman muchas colas y esperas bastante en bajar pero todo sea eso!!!!
starstarstarstarstar Olga Gracia
The 15 min wait to check in every time I have stayed here is always disappointing, then to get to the desk and be greeted with an attitude definitely leaves a bad taste. No recognition for my Titanium status and put in a dirty room on the third floor. Had to change rooms and after running errands come back to the new room and notice the AC is broken, my shower didn’t work at all and the phone didn’t work to call and let them know. The third elevator is also locked off after a certain hour so there are two elevators serving 35+ floors, so expect a wait to get to and from your room. I overheard many other guests asking for maintenance to come to their room for one reason or another. I would highly recommend spending the extra few dollars and staying anywhere else as this is a 2 star hotel at best.
star Ryan Griessel
A renovation or modernization, would be appropriate. The choice at breakfast is not really big. The variety is very small.
Upon arrival, there was no information about the hotel, such as breakfast times, where breakfast is served, etc. A little more motivation of the person at the reception, would do the hotel good.
The location of the hotel is optimal. Even though it has many homeless people in the area.
The hotel is not more than a 3 star hotel. Although on the one platforms it says it is a 4 star hotel.
starstarstar Christian Funke
Amazing location. Pizza and convenience store across the street! The refrigerator, stove, microwave, and DISHWASHER allowed us to save some money on food as well.The free breakfast is great as well! I have zero complaints about this hotel. Our stay was just great.Good sound insulation on windows (that open). Black out curtains. Friendly staff. Free baggage checking before and after stay. You name it!Good job element
starstarstarstarstar Rob C
Supongo que como la mayoría de los hoteles en NY, las habitaciones no son muy espaciosas, más bien son chicas. Para destacar, la habitación tiene kitchinet, heladera, microondas, lavaplatos.. pero no tiene una pequeña mesa con sillas. El placard para la ropa es muy chico y la limpieza se hace tres veces por semana.. El desayuno es correcto pero no superior. Son 40 pisos de hotel para 3 ascensores. En las horas pico se puede perder un tiempo considerable para tomarlo. La ubicación es excelente. Lo volvería a elegir.
starstarstarstar Regina Nudelman
I am reaching out after several failed attempts at reaching someone at this hotel who could help me.
I originally booked my stay with this hotel, specifically because of the pet policy as I intended to travel with 2 dogs. The booking website specifies "Pets allowed. Non-refundable fee of $50 for each pet per stay." On Monday 05/09/2022, more than 72 hours before my stay, I called to confirm this pet policy.
At this time only, I became aware that the policy documented on the booking website was misleading and incorrect. Although the statements “Pets allowed” and “each pet” imply otherwise, I was informed that in fact a maximum of 1 pet is allowed.
I first asked if there were any alternative options, such as transferring my reservation to another Marriott property that could accommodate me, but was told by the Marriott representative that my only option was to cancel my reservation. Given no other choice, I accepted this circumstance and agreed to cancel (cancellation #53678224) upon learning this new information.
Given the circumstances, I did not expect to be charged for the full amount of this stay which never occurred. And despite being a long-time Marriott customer for both personal and business travel, I have been unable to even speak to anyone to discuss flexibility regarding the refund policy, which is a reasonable request considering the timing and the error on the website.
I am hopeful that someone at Marriott can quickly correct the poor experience I have received so far.
star Audrey Allen
Very clean room. Very nice staff. Love the breakfast buffet! Love the kitchenette. Zero complaints. I would stay there again. Close to Time Square and subway. 4/29/22-5/4/22
starstarstarstarstar Joyce Hayden
Muy buen hotel, excelente ubicación.Las habitaciones son confortables y tienen elementos de cocina incluso heladera con freezer. Quienes atienden son muy amables, (salvo el encargado que fue desagradable en su trato). Los ascendía pueden demorar en hora picó porque el hotel es grande.Hay que tenerlo en cuenta.
starstarstarstarstar María Viviana Herrera
I was pleasantly pleased with my stay at Element. The staff were a little distracted but exceedingly pleasant. The efficient room was updated though there were parts where the age of the building showed through. Still, my room was comfortable and spacious and it included again a surprisingly tasty breakfast (the spinach and Swiss quiche was amazing). The area used to be sketchy but it has been improved from just a few years ago. For business or pleasure, I’ll be back!
starstarstarstar Roberta Moore
I used to stay at this hotel every time I went to NYC before the pandemic, and I loved it. But unfortunately it went down the hill pretty quick, it’s a crazy how bad it is now. First I checked in, got to the room they gave me, and the door was broken (as if someone broke in) and the door would shut / lock. So I went down to the front desk and got another room, this time, as you shut the door it would automatically lock. But you couldn’t lock the door from the inside , the security lock from inside was broken. The room looked pretty run down like the first one, old paint peeling, cables showing , run down floors, minimalistic old furniture and the telephone didn’t work. So when I realized my toilet was broken, I couldn’t just call the front desk , I had to take the elevator down and wait in a long line to let them know my toilet was broken… so I had to use the toilet in the hotel basement (it was pretty dirty), then finally hours later someone came up to fix my toilet. The only good thing is that they offer a nice free breakfast. But overall it’s not worth the price, you can find much better hotels for the same price or even cheaper.
starstar Fabricio Coelho
Esta bien ubicado, las habitaciones están bien, el desayuno también está muy bien. Deskfro t muy atentos. No cumplieron con los pedidos que hicimos en la app de bonvoy, necesitábamos unas toallas extra que nunca aparecieron.Y la limpieza no es la mejor.
starstarstar Mariano Garcia
While this hotel is close to a lot, the area is somewhat sketchy. From the snappy front desk staff to the extremely worn out room, there is definitely better hotels to choose from in the area. The photos online give this hotel a more upscale appearance, but it is very different in person. They have three elevators for a LOT of rooms, be prepared to wait. They have a small free reception at night with super cheap barefoot branded wine and a small cheese plate, I passed. Left too early for breakfast so I can’t tell you how it was. The efficiency rating on the outside of the building placard by the city was even rated a D and this brand is suppose to be all about being green.The Element brand is a great chain in the Marriott collection of hotels, this specific location does not match that. Definitely wouldn’t return.
starstar Ryan Whedon
El hotel es una estructura de 40 pisos, muy completo, posee desayuno incluido y no tiene impuestos ni cargos extras asociados a tu estadía, tiene servicio a la habitación, no lo probamos, algo muy bueno, es que tiene una estación de cocina en la habitación, Refrigerador, encimera, cafetera, tostadora, ollas, sartenes y todos los utensilios de loza y demás, ideal para preparar cena o café antes de dormir, el baño es super amplio, con agua caliente de buena temperatura, la cama comodisima, con WiFi de buena velocidad, el servicio de televisión es bueno pero tiene en sí mayoría canales deportivos, tiene una excelente ubicación a dos calles de timesquare, estación de metro y de bus, muchos almacenes cerca, respecto de la limpieza es buena, pero por pandemia es solo 3 días a la semana, lunes, miércoles y viernes El desayuno es muy completo, para todos los gustos y puedes comerlo en el comedor o llevarlo a la habitación. A pesar de tener 40 pisos y tres ascensores lo más que nos tocó esperar fueron unos 4 minutos.
starstarstarstar Edgardo Leal
Yo le cuento según mi experiencia ,,Mi primera opción, segunda vez que me hospedo en el mes de diciembre y creo si no me equivoco que es de los meses más concurridos en la zona y la pase bien junto a mi familia! Respecto a la limpieza como todo hotel por motivo de la pandemia hay que pedirla. El desayuno variable tipo buffet( tiene opciones) comedor algo pequeño, pero limpio y agradable! (Obvio como todo lugar donde te incluye desayunogratis tiene su hora pico!) La habitación es algo pequeña pero pero cómoda!En conclusión no e tenido mala experiencia con ellos así que no tengo nada más que decir y recuerden que todo es según el color del cristal con que se mira!!😉
starstarstarstar Jose Ivan Maisonet
Lo recomiendo mucho. Acudí en la tercera semana de enero 2022. Había leído malas reseñas así que no sabía qué esperar, pero quedé muy contenta. La habitación es pequeña pero muy funcional, con cocina, limpia, los utensilios necesarios para una estancia agradable. Tiene agua caliente, el staff siempre fue muy amable, los desayunos buffet no son tan variados pero sí lo suficiente, la base son huevos, papa y alguna proteína. Hay café, leche, té, chocolate, cereales, pan y fruta. La ubicación no es la más bonita ni limpia pero no hay mucho que el hotel pueda hacer al respecto, pero sí está a dos cuadras de Times Square, a 10 minutos caminando de Penn Station y prácticamente todo cerca. Sin duda volveré.
starstarstarstarstar Sandra Carime Maldonado Cabrera
Bem hoteis em Nova York sempre sao meia estrela, mas o Element e novo e esta bem localizado, infelizmente NY nao esta muito confortavel com drogados pela rua e a limpeza do Hotel deixa a desejar, principalemnte nos corredores.
starstarstar Ivan Felix
The location is pretty good. There is entertainment and food just outside the hotel, and Times Square is 5 blocks away. A big bus station is also very close.
Regarding the hotel, the staff is very nice and they offer free beverages at the lounge at any times, which is really appreciated. There are also 3 computers available and free wifi all over the hotel, though the signal could be better. The rooms are pretty nice, they even have a full-serviced kitchen and a really big shower. The shower could use some more pressure though, I could barely wash off my shampoo.
The main downside are the elevators. There are 3 elevators for the 40 floor building, which are busy all the time. It's not just the wait that is frustrating, but also the fact that sometimes the elevator will just skip your floor for unknown reasons. The wait can easily take over 5-15 minutes, so it's not rare to see people going down the stairs from the 30rd floor because they're in a hurry.
Also, the breakfast buffet is really limited in its offer (no meat, no eggs), and the restaurant area is very small. Every morning you could see people eating breakfast at the lobby sofas or even standing because there is simply no more tables.
starstarstar Mireia Balaguer
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