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star star star star 17 East Monroe Street, Near Art Institute of Chicago, Chicago, Illinois 60603, United States
Hotel histórico , muito bonito , por si só já é uma atração , porém limpeza do quarto deixou um pouco a desejar , sem falar da área da piscina que estava em manutenção!
Um ícone de Chicago, uma experiência histórica em um hotel bem localizado.O The Palmer House Hilton é um hotel gigante como mais de 1600 quartos é um ícone estadunidense, carregado de historia e salões imponentes, é o hotel mais antigo de operação consecutiva nos EUA, mantem a identidade visual semelhante da sua terceira ampliação na década de 20, sendo renovando mais recentemente em 2009.As áreas comuns são um deleite aos olhos, uma viagem no tempo, fantástico! Já os quartos, são limitados pelo projeto de 20, especialmente os banheiros, que são pequenos, mesmo assim nada que prejudique a experiência.Os clientes Diamond contam com uma recepção exclusiva, já o Executive Lounge é uma decepção, extremamente acanhado e pequeno para um hotel de 1600 quartos.Espero que esse breve relato ajude a outros viajantesa escolherem o próximo hotel. :)** Meus relatos são baseados em experiências reais como viajante a trabalho e a lazer em mais de 200 diferentes hotéis em 4 continentes, principalmente das redes Hilton e Accor. ;)
Hotel bonito, porém perde toda a beleza pelos serviços prestados. Desinformação e divergências no check-in. Serviço de limpeza bemmm fraco (pra não dizer péssimo). Não recomendo. Já foi bom.
No me hospede aquí. Llegué solo para admirar el centenario lugar que fuera regalo de bodas de la hija del diseñador y constructor Potter Palmer. ¡Cuanta opulencia debió derrochar este hotel de finales del siglo XIX!
The staff are very professional, rooms are older but have amazing charm. Beds and linens are wonderful and classy. One of a kind experience! Antonio at the front desk is knowledgeable and friendly thank you for a very entertaining conversation when I couldn't sleep. If you come here , come here for the history and exquisite decor. Comparing it to another hotel is like apples and oranges. Also for the people that are complaining about low water pressure the have they have low pressure water heads on purpose the are conserving water. States this right on their sustainable page.
Uno de los mejores Hoteles en la ciudad de Chicago. Tiene mucha historia y es uno de los mas tradicionales de esta ciudad!Categoria 5 estrellas.
I loved the ceiling in the lobby and the ambience of the hotel.It's in a great location.Our room was large, but like with all the older hotelssome things in the room were dated. The bed and pillows were comfortable. Over all I enjoyed our two night stay.
This historic hotel didn't disappointed me. When you arrive and look up, you are very impressed by the wonderful ceiling. Situation is perfect, just 3 minutes to Millennium Place. Rooms are ok, beds a little bit small in width. TV was not working, but I didn't need it. Breakfast was an option and the negative point, you must wait to be seated and it could be more than 20 minutes! But service was good. Only menu option, in that kind of hotel a buffet would be more appropriate and effective. Swimming pool is very nice too!
Beautiful, classic architecture.A ton of history here.Great service and most important, comfy beds, consistent with Hilton's standard.With it being a super old building do expect a few minor challenges, but the staff is quick to resolve.The uniqueness of this stay makes it all worth while ;)
Una Ubicación inmejorable. Puedes ir a pie a la mayoríade los atractivos turísticos. La decoración del hotel hermosa. La atenciónpor parte del personal es muy buena. Incluso las veces cuando se presentaron inconvenientes con la reservacion y el aparcamiento fueron muy amables y dispuestos a ayudar Las c cama muy cómoda. Los únicos detalles en contra: habitaciones pequeñas y el sonido arrullador del tren ( metro)
Es un hotel tradicional y muy lujoso. Tiene un bar que parece sacado de una película .
Great to be back at the Palmer House, a Chicago gem! I was attending a luncheon, so no room rating. The facilities are gorgeous, as shown in the photos. I had forgotten that the peacock door was there; it is such a wonderful work of art. The event was in the Empire Room, which is ornate and almost a work of art itself. Lunch was good: chicken with fingerling potatoes. The veggie sides of asparagus and carrots was perfectly blanched. Overall, very good for a mass seating. Service was attentive.
Our group has been coming here for 20+ years. Everyone is so friendly & welcoming that it feels like coming home each trip. We remember them but, more importantly, they remember us. The staff are excellent. The food is delicious. The rooms are comfy. The black & white pictures take you down memory lane. This hotel is a must for any trip to Chicago. Guaranteed you'll come back a 2nd time or 3rd or...
The hotel itself is absolutely beautiful and in a great location. There is an amazing lobby, coffee shop, bar, spa, and gym. The room itself though had a couple of problems. It was spacious, but there was no microwave. There are communal ones, but only on a few floors and they were very dirty. All rooms should probably include their own microwaves. We also had leftover food in the fridge from the previous guests, and we asked for it to be cleaned and it never was. the shower water was cold with very low pressure. No food included in your stay. Again, very beautiful place, but probably could use some updating.
It is all about expectations. For two nights I paid $514. Based on the reviews and pictures, I expected something spectacular. What I got was a spectacular location and historic hotel. The rest was not even mediocre. They did not have my reservation. Even though I had a confirmation number. The room they gave me was very small with a window that looked at another wall of the hotel. I called and asked to change the room. They told me that their hotel is not known for the views. Yet, they gave me another room that was bigger and had a window that was looking to the street. However, none of the outlets in the lamps worked. There were no refreshments. The faucet was dripping and the light switch in the bathroom was not turning on every time. Their pool is small and only open until 9 pm. In other words, these features describe a cheap motel, not the one that is highly rated. It is nice to be in the center of Chicago and close to everything but there are cheaper hotels out there with better service.
El hotel es precioso pero la atención es pésima. Se limitan a lo justo, no ayudan en nada ni explican o aclaran dudas. Se paga la WiFi. Te hacen cargo a tarjeta de todo aunque lo tengas incluido o tengan la garantía de 200 dólares (te dicen ya liquidaremos).Garantía que 6 días después de dejar el hotel no han desbloqueado. Lo bueno es que está bien situado aunque el metro elevado se oye bastante.
O atendimento é ruim,o serviço é deficiente e lento. Os quartos já estão precisando de reforma,são barulhentos e tiraram o mini bar. Senti falta de maior segurança no controle das entradas do hotel,porque o fluxo de pessoas é muito grande.O lobby continua lindo e a localização é boa,mas não pretendo voltar mais
no wifi
We had a very nice stay, the location is near the Chicago Art Institute so we were able to walk to the museum. The interior is nice and there are curated displays detailing the history. The bar is fairly quiet, good for conversation, and food is available after 4pm. There is no coffee station in the room.
I absolutely love the historical nature of this place. My family is from Chicago so for my daughters birthday we came for a quick trip for her to experience a big city and historic hotel. I have no issue with the room. It’s-a historic venue so that’s what you get. Which personally I love. The front desk went absolutely above and beyond letting us check in early and check out late. I was incredibly disappointed that there wasn’t really a food option. Over priced sandwiches?? Really? I’m not vaccinated for medical reasons so I couldn’t eat at the bar but I couldn’t even get room service. As a business owner I realize Covid has been devastating but for $350 I should at least get food in my room. If not, then it shouldn’t be so much if I have to leave to get food after traveling all day. I’d love to come back when life is normal again and experience this beautiful hotel with all its glory.
Good experience. Room seems fresh. Moulding meshes tightly. Impressive furniture but not cushy. Great bed. Staff diligent. Could not buy ibuprofen. Tasty food in lobby bar.
This hotel was exceptional. It was a really upscale hotel and the staff was incredible. They were willing to help you out with whatever you needed and were very friendly. The rooms were immaculate and they had a lot of accommodations for you. It was in the theater area of Chicago so there is a lot to do. Overall, my experience was excellent and if I come back to Chicago I would definitely stay here again
Must visit and stay at Palmer House. Rich in history and amazing views of vintage ball rooms and common areas. Great that management left some ballrooms open to walk through. Gym and pool were well kept and maintained. Ashley did a great job managing our stay to ensure it was memorable.
Emblemático!!
Vine solo a buscar el hotel donde murió pam Robinsón xd
Love this place. Enjoyed Christmas decorations. It was a busy night NYE we stopped to look at decorations and decided to have a drink then stayed for dinner. Our server was attentive and professional and handsome. 😀Help support this place most were hit hard by COVID need to get business back.
Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking any room. They compare countless booking websites and normally will have prices much cheaper compared to others! You're welcome :)! This hotel is the best rated in this area. I have been coming here for a long time. If you stay for a few nights you will love it I'm sure!We’ve loved our stay here. Gorgeous interiors and centrally located in The Loop. The pandemic and staffing shortages are difficult for all in hospitality - and my family was grateful for the kindness, authenticity and effort put forth by the staff this week. Will be back!
This is a beautiful hotel! They front desk upgraded our room. Had some serious issues with parking attendants bot being able to drive, holiday time is hard on all places....not to mention Covid issues. I think grace is important to show businesses, employees as well as customers. And the hotel took care of the issue promptly. Attendants in hallways were courteous. Clean, historic rooms. Haply hour was boisterous. The only thing I wished was for actual food at 11pm when we got back from sightseeinf- the restaurant and snack area was closed.Great hotel. Great history. Great service.
Such a beautiful, historic hotel! If you do nothing else, visit the lobby and have one of the friendliest bartenders serve you one of their delicious cocktails. Rooms on exec floors are large - mine had a walk-in closet! Shower seems to be recently upgraded - nice new fixtures. Not the most comfy bed - a bit soft and saggy - but better than many. Suspect it is on the list for upcoming refresh.
I'm a local Chicagoan and have visited and stayed in many of our hotels. I hadn't spent that much time in the Palmer House as a guest until this weekend. Everything was pretty incredible for a non-luxury/upscale hotel. Common spaces are amazing, rooms nice, modern and clean - the pool and gym are incredibly nice for this kind of hotel. And the location, history, intangibles make this a really wonderful place to spend your time in our city.
Might be the best location for tourists. Very unique and old building. Love the feel of stories it carries. Although with it being old it also comes with very tiny rooms and quite outdated facilities.
There's no question that the lobby of this building is glamorous and beautiful. However, amenities advertised on the website were not available, presumably due to COVID restrictions, including room service and pool, which we didn't know until we arrived. The lobby restaurant is open and therefore not COVID-safe; in any case, there were private parties two nights of three, so it wasn't available to guests. Rooms, while adequately clean, are somewhat worn and need updating badly. Staff is uniformly friendly; the bell station staff are a particular help. But the only way to call this a four-star hotel is if you average out five for the lobby and three for the rooms. We didn't think this hotel was worth the cost, and though we weren't terribly disappointed, we probably won't return.
Beautifully decorated for the holidays - excellent service despite the state of staffing help in industry.Impressed with renovations since last I have been a year ago.Would stay again - location is walking distance to most shopping and site seeing.
This is a historical and beautiful hotel. Just strolling around the lobby and floors makes it a one-of-a-kind experience, as one discovers the gorgeous architectural diversity inside the building. You will be amazed with the attention to detail on almost everything you see, touch or walk through.
Recent stay at this historical hotel. We had a lovely experience . We were greeted with smiles upon arrival. We didn’t need to drag our luggage all the way up to check -in . The beds were very comfortable and with an upgrade to a 2 bed room with 2 bathroom suite for a very minimal charge our trip was even better. Housekeeping also graciously provided us a microwave and a few requested dishes. We had a delicious casual meal in the lobby one evening with one of their signature cocktails the “ Palmer House Brownie Old Fashion “ for dessert. Note the brownie was first invented at this hotel in 1893❣️
The hotel atmosphere it’s self was cool, but our room was awful. The air conditioning didn’t work, and the refrigerator that was in our room was broken so all of our groceries that we bought for our room went bad. For how well recommended this hotel came, I am really disappointed with the service and how poor the quality of the room was. There are so many other really awesome hotels in the area that I would recommend over this place.
I am a Hilton Diamond and have been staying at The Palmer for years.Sad to say it is no longer my preferred hotel. Will need to find another Property DT Chi ☹️. If you've never been - drop by and check out the Lobby.It is worth the visit but this will be my last time staying here.The Conrad is a better choice for Higher end stays. - No Executive Lounge in the morning or evening - Partial amenities in the gym (this was a really nice gym at one time) - No in-room coffee - No waters in the room (even a basic Hilton does that and even leaves a welcome note!) - Bulk shower amenities like a locker room.Shampoo was like water and no bar soap - just very watery bath gel.To be sure - I am thrilled this old hotel reopened.It was a sad day when I heard it closed. But its no longer the experience it was.
I'm going to start with service, as this is so important. The moment you step up to check in you are greeted with a smile(only guessing as they have masks on) and a welcoming voice. The staff around the hotel are very pleasant and informative. The only person not so friendly was the women at the jewelry shop. On to the hotel itself. It is stunning architecture and beautifully decorated for the season. The rooms were lovely and beds are super comfy. Location is the best part. Blocks away from all the top tourist attractions. We felt safe walking here even at night. I would definitely stay here again.
Estuvimos en unas conferencias. Hotel muy agradable y amplio.
Short business trip but The Palmer House was terrific. Gorgeous vintage designer hotel with large lobby. Great for discussion or a festive group. Worth the extra money for executive floor rooms and they offer drink vouchers. Professional service you would expect for a Hilton. Shoe shine service and classy ballrooms.
We are locals. We come to the Palmer House once a week for grab n go salad, coffee and their renowned brownies! We eat/drink in their magnificent lobby. It would be impossible to replicate the character of this hotel. By far, one of the most beautiful in all of Chicago!
Great as usual. However due to Covid-19, dining options were limited.Lots of restaurants nearby but could be limited on Mondays and Tuesdays.
My husband & I stayed here for a night the weekend after our wedding just to get out of town briefly as we are waiting for our actual honeymoon for awhile. The moment we walked into this hotel our Jaws hit the floor. It's INCREDIBLY beautiful. We were blown away with everything and wanted to stay so much longer just to explore the hotel alone, let alone the perfect location it's in. The employees all greeted us with a smile and we're all helpful. Such a unique stay! The pool was a perfect plus after walking around the city too. 👌
I've enjoyed staying at the Palmer House for business and personal trips. The first thing I have to do on my arrival is sit down at the restaurant and order a crab roll. After that, I can happily do business or enjoy the time with my loved ones.
We got a king bed room and it was SO small, much smaller than the pictures their web site had for the room we chose. Zero amenities in the room besides a TV. No fridge ($40 extra). No bottled water even. The bed was comfortable enough but nothing special. People were smoking in the halls or a nearby room and we could smell it strongly all night. I've stayed at 2 star hotels with nicer rooms and a better experience. At check out the clerk didn't even ask how our stay was. Will never come back to this hotel, other hotels nearby for the same price are much nicer and newer.
This is a beautiful hotel in the center of Chicago now owned by Hilton with significant history.They are celebrating 150 years of existence.It's conveniently located near transits, restaurants, and places of interest.Once in the hotel, I felt like I stepped back in time to the roaring '20s; high energy, lavish and exquisite attention to detail with the decor.The staff was friendly and welcoming.We got an upgrade to the executive suites with a courtyard view and executive elevator.The suite was roomy, clean, comfortable, and had two bathrooms (with two shower heads).There are retail stores on the premises also.There is a convenience store, restaurant,and lavish lounge on the main lobby floor.There are multiple options for conference rooms.There are amazing ballrooms here to celebrate any special occasion; especially the wedding of the year.Even if you don't plan on staying here,this is a good point of interest not to miss.There are heirlooms on display in the main hallway, and a small museum that is currently closed. It would have been nice see those items up close. I will say this was a memorable stay.
Excelente.
The history and beauty of this hotel are amazing. Location is great, rooms are very clean, up-to-date, and very comfortable. Our room on the 22nd floor didn't have much of a view besides brick walls, but that's to be expected in a large city. Make sure to tour EVERY ballroom, they are each stunning in their own way. Steer clear of the famous $8 Palmer House brownie. It's very tasty (reminiscent of fudge with walnuts) , but only about three bites and not worth $8.
Luxuoso lugar no centro de Chicago. Em dias de promoção vale muito! Incrível lugar.
nos toco yuna habitacion con una cama muy incomoda
Palmer house Hilton lo mejor de lo mejor en Chicago,,l love palmer House😍💜❤❤💜
O hotel tem um lobby muito bonito, verdadeiramente impressionante, e tem uma localização espetacular. O atendimento é ruim, os atendentes do front desk podem ser grosseiros. Os apartamentos estão precisando de uma reforma urgente.
Hotel lindo, com muita tradição. Muoto confortável. Muita história acontecida entre suas paredes. Atendimento primoroso.
Ótima localização, bem próximo do Millenium Park, do Art Institute e com todo tipo de loja por perto. Quartos bem amplos, limpos e bem confortáveis. A única sugestão para melhoria é no serviço do check in, pois a atendente não informou nada sobre onde ficavam os elevadores para os quartos (o hotel é enorme!), como funcionava o café da manhã ou o wifi.
Quartos agradáveis e camas confortáveis. Poderia ter wi-fi grátis no quarto num hotel desse porte
O hotel é uma história no tempo. Salões majestosos e ambientes sofisticados. Retratos na parede nos remontam ao passado glamuroso
Localização excelente, próximo aos principais pontos de interesse da cidade. Quartos pequenos, porém muito confortáveis. Hotel no geral tem uma beleza clássica. A academia é super moderna e tem mtos aparelhos. O momento da cobrança das tarifas foi um pouco confuso, passaram no cartão um valor bem superior ao informado no dia em que a reserva foi feita. A piscina está fechada para reforma.
Hotel com ótima localização, quarto amplo, atendimento e serviços excelentes.
Um ícone de Chicago, uma experiência histórica em um hotel bem localizado.O The Palmer House Hilton é um hotel gigante como mais de 1600 quartos é um ícone estadunidense, carregado de historia e salões imponentes, é o hotel mais antigo de operação consecutiva nos EUA, mantem a identidade visual semelhante da sua terceira ampliação na década de 20, sendo renovando mais recentemente em 2009.As áreas comuns são um deleite aos olhos, uma viagem no tempo, fantástico! Já os quartos, são limitados pelo projeto de 20, especialmente os banheiros, que são pequenos, mesmo assim nada que prejudique a experiência.Os clientes Diamond contam com uma recepção exclusiva, já o Executive Lounge é uma decepção, extremamente acanhado e pequeno para um hotel de 1600 quartos.Espero que esse breve relato ajude a outros viajantesa escolherem o próximo hotel. :)** Meus relatos são baseados em experiências reais como viajante a trabalho e a lazer em mais de 200 diferentes hotéis em 4 continentes, principalmente das redes Hilton e Accor. ;)
Great hotel. Lots of naked folks on the ceiling. Perfect.
The Palmer House is considered a historic property and it seems they really want to fully embrace that narrative. Seriously, some of the rooms look like they're leftover from the Nixon era. It's rather embarrassing considering this was once a Chicago landmark and one of Conrad Hilton's crown jewels.
If your visiting Chicago visit palmer house it is very beautiful the spa is world class the dining is delicious the staff is pleasing 5 stars
Such a beautiful place!!! We loved our stay! We had friendly service and the room was perfect!!
Had my small wedding here and it was a blast. They were accommodating, communicative, and helpful. Not cheap that's for sure but you get what you pay for. Quality. One star off for the price but it's understandable.
For planning an event with Palmer house, Iriana Formato is your woman. The epitome of a professional, I wish every vendor/ venue was half as good to work with as she has been. Couldn't recommend highly enough!
Slow check in too few staff. Hard to find anything their glasses were in the cupboard where the safe was? No bottle opener with a mini bar to open beer. We paid a top price for average accommodation will definitively not be back. This place is letting the Hilton chain down. Not recommended
Buena ubicación, frente a tren, muchas opciones para comer y cerca de millenium park
This is one of our favorite hotels in Chicago.The lobby and ballroom are both breathtaking, and they have a golden age vibe to them.The rooms were pretty updated considering how old the hotel is.There are some shops on the ground level and an excellent restaurant.
Es un hotel histórico con un precioso recibidor lobby
Excelente hotel...... Es un lugar histórico .... Muy lindo....
Me encantó el hotel , no es muy moderno pero si muy bonito , sus detalles en el lobby fueron impactante para mí como estudiante de arquitectura y lo mejor su historia del hotel , que no contaré para que de lo descubran. Excelente seguridad y limpieza.
I can't wait to go back. This place is do lovely. Beautifully resorted. Early 20th century elegance. Comfortable rooms. Modern baths.
Central location within easy walking distance of the Art Institute, the Symphony and the metro. The lobby is grand and seems to be home to a lively happy hour. The room was quiet, had a good view and was rather comfortable. The reception desk was friendly and staffed well. There was never a line. The housekeeping staff were so friendly and my room was in tip top shape after every cleaning. The gym is fantastic and had free weights, machines and a large collection of cardio machines. Historic hotel with all the modern touches.
Espectacular. El servicio de primera, todo impecable, muy espacioso. Puede llegar a ser medio laberíntico de lo grande que es. 10/10
Es la segunda vez que nos hospedamos en este Hotel. Tiene una execelente ubicación en el loop. Nuestra visita anterior fue buena, la habitacion de buen tamano, amenidades y pudimos disfrutar de la alberca. En esta ocasion, al llegar me dicen que estan sold out de habitaciones con cama King (se supone que por eso tengo una reserva!) y me ofrecieron segun ellos un upgrade a una suite mas amplia (para reuniones), efectivamente era muy amplia, pero la cama se plegaba en la pared y al desplegarla no era king size, era un poco mas pequena. Eramos mi hija de 5 años, mi esposo y yo. Normalmente cabemos perfecto en una cama king size, no esta vez. Mi esposo tuvo que dormir en el sofa. El baño era pequeño y apretado. En la habitacion que yohabia reservado debia haber una cafetera y cafe. No habia nada de eso. Solicite a recepcion cafetera y cafe y me dijeron que la enviarian. La cafetera nunca llego. Solo estuvimos una noche. Asi que ya ni me moleste en volver a pedir nada. Mi hija estaba super emocionada de poder ir a la alberca, pero al llegar nos dijeron que estaba en remodelacion y aunque el plan era tenerla lista para la primavera peroestara lista hasta Octubre. No fue una buena estancia esta vez para nosotros, el supuesto upgrade no fue conveniente para nada. El personal de front desk muy amable pero al final ni una cafetera parahacerme un cafe pude obtener.
El hotel es muy bonito, el lobby es impresionante, y si leemos sobre su historia no sales del asombro.Habitaciones cómodas, personal que trabaja en este lugar es muy atento. Se los recomiendo!!!!
Nice historic hotel in a great location. The lobby is incredible. The ceiling literally came out of Europe and it feels like a museum. Truly beautiful. There are a couple of bars with good selection of liquid libations. The rooms are nicely appointed. Bathroom amenities are lower in quality than expected going well with perhaps the smallest bathroom possible. Rooms are very dry. Staff are nice and genuinely helpful. Rooms are louder than expected, with quality of sleep impacted.
El hotel está situado muy cerca a muchos lugares turísticos. Esto fue perfecto por nuestra familia. Nos gustó el cuarto también. Todo muy bien.
El hotel es un maravilla de edificio. Tiene un montón de historia. Aunque los cuartos son un poco pequeño, hay mucho en la ciudad para hacer. Aviso, el cuarto no tuvo máquina de café ni microonda, pero hay un Starbucks en el primer piso y puedes rentar una microonda por el durante de tu vacación.
starVery Good
rate_reviewVery good club hotel. Close to Starbucks. Good for sightseeing and located near shopping areas. Fantastic service. Awesome vibe.
placeGood for sightseeing and located near shopping areas.
17 East Monroe Street, Near Art Institute of Chicago, Chicago, Illinois 60603, United States
Just 1 block away from Millennium Park and the Art Institute of Chicago this historic downtown hotel is located in Chicago’s theatre and financial district and offers on-site dining options a modern business centre and spa services. A flat-screen HDTV desk and arm chair are offered in every modern guest room at Palmer House Hilton. 24-hour housekeeping and room service are available. Guests can relax at the indoor pool and hot tub work out at the on-site fitness centre or visit the on-site beauty salon. Lockwood Restaurant features a rooftop garden and offers American cuisine for breakfast lunch and dinner. Amidst the historic lobby guests can enjoy a crafted cocktail at the Lobby Bar or visit the elegant Potter’s Bar and Lounge. The Monroe Red Line subway station is a 1-minute walk away providing easy access to Chicago’s top attractions. Navy Pier is 2 miles away from the hotel.
