Absolutely awful! Eve Marie at the desk overnight has NO business working customer service. She was rude, argumentative, and when we asked for a manager she refused to call them. We were charged for a room we didn’t even get to stay in because she couldn’t get a piece of paper to print for us to sign. I’m a reasonable person all I ask is that you communicate with me. She however wanted nothing more than to argue with me and my boyfriend so she could go back to watching Netflix (which she did before we ever got settled) absolutely awful experience and awful staff. DO NOT STAY HERE they DO NOT deserve your business and you’ll likely be charged for a room you can’t even stay in.
star Bailey Davis
Jennifer at the front desk was absolutely amazing and really went above and beyond for us during our stay. Very easy to talk to, genuine and down to earth. Excellent customer service we will be returning next time we're in town.
starstarstarstarstar Jessica Coffey
The area was conveniently next to the highway. Plenty of places nearby to eat, gas and shop. The room smelled heavily of smoke when the whole premises was supposed to be non-smoking. Even leaving the air and window open didn't help. I booked with Wyndham account and the clerk said my reservation was not for 4 people so I only had towels enough for 2. I ask for more and was only given 1 more body towel and hand towel. I looked at my confirmation email and it was made for 4. Their breakfast was only danishes and nutrigrain bars. The in room refrigerator barely kept things cold. Our room was just the way we left after being out all day. No one came in to remake the beds or replace the towels even after the night clerk said that he would let the cleaning staff know to leave extra towels. Not staying here ever again.
star Renee Pea
The room was terrible, I checked out after trying to tolerate the broken heat system. dusty furniture, mattress on a makeshift platform with sharp corners, mattress not to the end, plank boards exposed. The strong odor of Pine Sol was overwhelming. I had a non- refundable reservation. so the front staff didn't care to make it right when I left. When I called you let them know about the heat, he said, " give it time it will work."
My room was at the end of hall by the staircase with dirty dated carpet. When I view it from highway 101, it looks nothing like what I experienced..
star Janice Allen
Only no coffee in rooms would be my only issue. There is coffee in lobby in the morning. I brought a coffee maker with me. Did not get disturbed by neighbors. Comfortable beds. Helpful clerk in the evening very friendly.
starstarstarstarstar Kathy Harland
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