O atendimento no check in foi péssimo. Fiz reserva utilizando pontos do LeClub Accor e a todo o momento o atendente queria me cobrar as diárias, não tinha nenhum conhecimento sobre o sistema da Le Club Accor. Depois de ter resolvido este problema ficamos quase 1 hora, após o horário de check in, esperando liberarem o quarto. Só entramos no quarto as 16 horas
starstar Ricardo Sant Anna Jr
O hotel correspondeu ou superou minhas expectativas. Todas as demandas de minha parte tiverem plenas e prontas respostas. Escolhi o hotel em parte por ter restaurante proprio e room service 24 horas. Ambos foram excelentes com otimos custos beneficios, considerando a excelencia da alimentacão.
starstarstarstarstar Jose Matta
Muito boa. O atendimento da sra. Danielle foi fantástica. O welcome drink foi muito bem servido e o quarto estava impecável. O ponto negativo, se assim posso dizer, foi que ao chegar no quarto não havia os presentes dados aos usuários Platinum: não haviam água extra e petisco de bem-vinda. Todavia, no início da noite, um bellboy veio trazer a água e alguns petiscos doces - os quais estavam deliciosos - suprindo a falha inicial.
starstarstarstarstar Sergio Ricardo Cruz
Hotel classudo. Cama excelente e pessoal do staff muito simpático. Os garçons no café da manhã foram demais. Falavam em português e atenderam pedido especial ❤️
starstarstarstar Rose Giocaris
Hotel com excelente localização e bons quartos. Cama enorme e super confortável, banheiro amplo com ótimo chuveiro. Funcionários do hotel muito atenciosos, porém os que levam as malas aos quartos praticamente exigem gorjeta dos hóspedes e não aceitam qualquer valor.
starstarstarstar Alessandra Cruvinel
They’re STILL closed. No idea why they are taking reservations. I get that the issue is with third party booking sites, but maybe stop showing them you have availability. All I know is we booked a room, paid for it, showed up after a long flight only to find a closed hotel. No mention on social media or their web page. Just brutally bad communication. Lame excuses aside, clearly this hotel and its owners do not care about their customers. If they did, a simple post ANYWHERE would have done it. I will never make this mistake of booking any of their hotels again. Run away. Run far far away.
star Marc Miller
Bottom line: Hotel closed, did not advertise they were closed, and cancelled weeks before stay
Booked directly through the official website several months ago for a mid-October stay. Other hotels have "Temporarily closed" tags when you are researching them online, but Sofitel did not have that description. Given this, one would logically believe that the hotel was currently open to guests at the time of booking (late July).
Imagine my surprise and frustration when I received an email this morning notifying me that my reservation for 20 days from now was canceled as they are "delaying their reopening plans". I, and many other reviewers, were never aware it was ever closed. If it had been made clear at the time of booking, I would have never booked with Sofitel because I would be worried about it not being open at the time of my trip - which is exactly what happened.
Thankfully I booked directly through the official website Accor so was notified before my stay that it was closed and would not reopen in time. However, in the grand scheme of things it is still fairly last minute for a trip in three weeks, and so I had to scramble to find another hotel. Thank god I didn't book third party and show up in New York and find a locked hotel like so many other people have described.
I was able to get a significantly cheaper deal with The Iroquois next door for a king size bed (whereas I was paying more for a queen bed at Sofitel.) If anyone else is in the same situation right now and trying to find a place to stay, check them out, they have a 30% off Fall Savings deal going on right now. I wonder if they implemented it because they know the hotel next door is screwing people over.
I will never book with another Accor SA property because this is terrible and dishonest business practice.
star Gen
Horrible service! We booked a reservation 2 months ago to make sure we pay a fair price. The hotel is closed, no one there knows to tell us when they will be reopening. Whenever we call no one answers and you have to leave a voicemail. They called me only 3 weeks later (!!!) just to let me know they are still not sure when they will reopen. When I asked to speak to a manager I was told there is NO ONE in charge atm, and when I asked when can I call back to speak to a manger I was told managers are not taking care of bookings. I canceled my reservations and the deposit fee were not refunded, and now the prices for other hotels are crazy expensive thanks to this hotel costumers service. Don’t waist your time or money going there.
star Ravid Meir
Came to New York with reservation for business trip (this hotel is my firm’s preffered hotel). The hotel is closed. Incredible
star Ivo Krznar
Hotel was closed. Someone promised to follow up and never did. Avoid this place like the plague
star Jesse Hernandez
There was no stay for my husband and I as it is apparently still closed. I noticed the prior responses place the blame on the 3rd party bookings, if you are unable to communicate/accommodate reservations via a 3rd party, then perhaps you shouldn’t allow them. Additionally, the hotel website says nothing being closed… so, rather than pointing the finger elsewhere, I suggest they start taking some responsibility. I attempted to contact the hotel directly rather than write a public review but it seems they’re happy to accept reservations and money, but not phone calls. Lastly, before the hotel “customer service” responds with some placating nonsense about looking into this, there are reviews dating 3 weeks back with the same complaint which means they’ve been aware of the issue and aware guests weren’t notified, it simply wasn’t important enough for them to do anything about it.
star Catherine Dembrow
We made a reservation here two months ago, and received a confirmation email at the time of booking, along with another email several days before our stay. Today, upon our arrival, we found all of the doors were locked and a small sign stating they were closed. We tried calling twice and received their voicemail. Furthermore, the hotel’s website doesn’t mention being closed and still shows a booking option. We were luckily able to receive a refund by the third party booking site, but had to rush to book another hotel last minute. For such a well known hotel, we were very disappointed with the Sofitel’s lack of communication and professionalism. They’ve responded to other recent reviews saying that they’ll follow up regarding the lack of communication, but the fact that this is still happening to people tells me otherwise. We were really looking forward to our stay here and sadly won’t come back here in the future.
star Anthony Bankes
We showed up to check in and the hotel is closed. The site I booked through claims they did not receive any notice so we didn’t either. I usually can’t get time off so I paid extra to make sure we were blown away by our nice vacation. Instead I was blown away by Sofitel’s lack of professionalism. Definitely not expected from a hotel of this caliber.
star Athen Pellicci
Currently closed!
I had a reservation made months in advance for tomorrow, but Sofitel made no efforts to contact me regarding their closure. I only found out because I called the hotel the day before my trip to confirm.
Even if the closure was due to the flooding disaster (which it was not, based on other reviews), good practice is to still contact your customers and refund them. As it stands, I only got an answering machine when I called, and had to contact the third-party booking site (who had also not been informed of the closure) to get my refund.
The hotel looks nice but I would not recommend it with this kind of customer service.
star R H
Encantadísima con este magnifico hotel, no tengo palabras para describir nuestra maravillosa estancia en él, cerca de las mejores tiendas, una experiencia inolvidable.
starstarstarstarstar Raquel Saez de Azuaga Suarez
Es un hotel muy confortable, la suite del piso 24 (2422) está increíble! Con vistas al Chrysler building. En el restaurante no puede fallar el NY Steak, riquísimo! La atención por parte del personal es muy agradable. Y lo mejor de todo en una ciudad como Nueva York, la ubicación es perfecta
starstarstarstarstar José Gorez
Lindo y muy en el centro del Medio Manhatan, con todas las tiendas de marca a poca distancia. Tiene el aire frances en su decoracion. Me gusta mucho y siempre que vengo a New York me alojo en este hotel. Proximamente compartire fotos.
starstarstarstarstar Diana Monsalve
La ubicación del hotel es excelente, entre la 5ta y 6ta avenida bien céntrico. El personal es muy profesional, la atención que brindan desde que entras al hotel, cuando te registras es 5 estrellas. Otra ventaja es que te permiten check in a las 3:00 de la tarde, y si llegas más temprano tratan de ubicarte en otra habitación si la tuya no está lista aún.
starstarstarstarstar Jorge Mora
Siempre que puedo me alojo en los hoteles Sofitel. Una vez más, quedé super complacida con los servicios. La atención de todo el personal, especialmente Dimitra es muy atenta, siempre con una sonrisa. Limpieza impecable, habitación amplia y la cama super cómoda y cozzy. La ubicación a solo 2 cuadras del bullicioso Time Square pero en una calle tranquila. A 1 cuadra de la 5ta avenida. Opciones para comer muy cerca y variadas. Excelente tambien para shopping y visitas a la ciudad. Sin duda, volveré a este maravilloso hotel.
starstarstarstarstar Neraida Pascalides
Sofitel es mi sitio favorito vaya al país que vaya, por que ir a Sofitel es como dormir en casa con tu madre, siempre pendientes de ti para que no te falte de nada. Si viajo no busco otro sitio. En otras palabras, servicio excelente, calidad impresionante, habitaciones perfectas. Maravillosos nos hicieron los días allí, muchas gracias, lo recomiendo.
starstarstarstarstar Vanesa Fernández Pastrana
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