I had a two night stay which was comfy, all amenities deserve 5 star except 30 bucks parking charge for each night also good to know that there is NO MICROWAVE OVEN in rooms and the only one is in lobby next to reception. Ice machine is available in every floor, cleanliness is 5 star. view is beautiful from 9th floor, but the windshield are little dirty though. Rooms and even tv remote control had fully sanitized tag. I enjoyed the evening vibe of lobby and bar and the fire place and small swimming pool is excellent, check all the pictures please.
starstarstarstar Orang Biglari
Really poor hotel, staff and amenities. The staff are uninterested in main. They do not want to provide a good customer service experience. The bar is often unmanned, the breakfast cafe was sometimes unstaffed and closed. The bar menu is limited at best. The rooms are not clean. We had blood on the floor of the room and the concierge staff were somewhat surprised we asked for the room to be cleaned. In the end they just put some towels outside the door. Guests also bring their own bags in on trolleys in a 9 floor hotel. The parking is charged to guests at $30 per day without any discount or free access to paying guests. A terrible experience all round and would avoid at all costs if you are staying in Redwood City
star chris ohanians
Grand Bay San Francisco Hotel in Redwood Shores, CA charged my debit card $1,800 for 4 nights on the day I checked into the hotel. Additionally, there was a $2,000 hold placed on my debit card on that same day. I have stayed in hotels all over the world and never have I paid in full and simultaneously had a hold placed on my card which was more than the cost of my stay. Either the hotel bills or places a hold. NOT BOTH. When I complained, I was informed that the hotel takes a $150 per night incidental hold on for all guests. $150 per night x 4 nights would be $600. They held $2,000 AND charged an additional $1,800. That's a total of $3,800 between hold and charges. The charges appeared seven days ago and the $2,000 hold is STILL on my debit card. Not only did the hotel get full payment at the time I checked in, it also held an additional $2,000 which I am unable to access until my bank releases the funds and who knows when that will be. For the inconvenience and aggravation, the hotel offered NOTHING! No discounted rate! No credit! No free gift! Nothing! In fact, one of the front desk people was rude and the only person who apologized for the mistake was a new employee and she did not even make the mistake. My husband and I were there for our anniversary, which was ruined by the aggravation.
star V. Taylor-Mishra
On the plus side the staff are outstanding, friendly, try really hard.
On the needs improvement side: property was once branded as a Sofitel.That was clearly some time and some age of the premises and upkeep ago. Recently rebranded from another name to Grand Bay, the temporary signage they’ve slapped on the building looks so sketchy.
Despite its outstanding location in great proximity to a number of large businesses in the area, the building is very tired, in need of upgrades, very limited food services, no real amenities or services on site. No laundry. In the rooms themselves, definitely tired and in need of renovation. Defects in the bathroom walls have been painted over repeatedly. Cleaning is just so so. Hairs in the bathtub which clearly were not mine. No robes, no laundry service, and if your luggage is lost like mine was there’s very little that they can offer you to help.
Room service staff are extremely pleasant and responsive but the menu is very limited and the prices are out of step with the quality of the food. All food comes with plastic utensils and plastic containers and delivered in plastic bags so it’s never hot by the time it gets to your room and just feels like cheap takeout. At very inflated prices. Food services hours are very limited. Bar shuts at 10. You can’t get anything to eat all afternoon not even room service. Room service ends early. Not 24 hours. Makes it challenging for the visitors who are coming to this area from all over North America and internationally.
The building itself has good bones and the location is fantastic right on the water with a great outdoor patio. But a significant lift and investment in refurbishing the physical premises and an improving food and beverage hours and quality and adding the amenities that business travellers expect would raise the status of this property. But for now it does not justify the price as it charges.
Although this is the most convenient location when I come to the area, I won’t be staying here again unless there’s a significant refresh.
starstar Kathleen McCabe
Service and views! Justin’s service is exceptional and made sure my stay here was outstanding. They went about and beyond the norm of a hotel. Accommodated me for anything i need and got me a beautiful bay view. He and his staff are on point.
5 nights total and my stay was very comfortable and i can’t wait to make another trip and bring my family with me. Hope to see you all soon!
And with an amazing bar and food in the lobby!
Thanks for a warm welcome.
starstarstarstarstar sid verma
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