Went here in the fall for a visit to Toronto. Had a great time the hotel lobby is huge and lots of friendly people to guide you and assist you in a tour of the place. The room was gorgeous with a beautiful view of the train station. Definitely a place you should stay if you ever get the chance. Valet parking will be required since there is not a close enough place to park comfortably especially if you go during the winter or when it gets chilly outside.
starstarstarstar Ali _Haidhar
I have stayed here many times over the years (although it had been a few years since I stayed last) and have always had a soft spot for this landmark hotel. While everything was fine this last time, I was a little saddened to see that they have tried to make the main lobby area more trendy by adding a large bar area and making it seem more glitzy. I realize that not everything can stay in the past but it felt a little like everything had to be monetized rather than keeping up with the actual feel of the building.
Service though was great and very friendly and helpful. Rooms were clean and comfortable.
starstarstar Robert Jones
Classy old tyme Toronto meets modern, cosmopolitan T.O. Great for conferences and the Library Bar is a must as it feels like what the 1940s brokers and city builders would have felt as they sipped cool beer in a growing city.
The location is also brilliant, being right across the street from Union Station. You can arrive traffic-free from almost anywhere. In December, the Christmas decor would make NYC blush. Beautiful. A real landmark in this great city.
starstarstarstarstar Soaptoaster
Stayed here for one night in a basic, queen size bed room, and it was a pleasant experience. I would say it is worth the price for its extremely convenient location but the room was very basic. There wasn't anything special about it, despite being newly renovated. It did make me wonder what the not renovated room would have looked like. The service at the front desk was PHENOMENAL, probably the best I've ever had. My partner and I were given a room upgrade because we told him it was a Christmas present and he was just the sweetest man ever. You can text the front desk at this hotel, which I have never seen at any other hotel and I think it's amazing! We used the hot tub and pool, they were average. Check-in and check-out were very easy, you don't even have to go to the front desk to check out; you can fill out a form the drop off over night and put it in a drop box and you're off. I would stay here again %100, but likely only if I get a deal on a room. Thanks again, Royal York!
starstarstarstar Brittany McDougall
The Royal York is a nice hotel. The lobby is large, open, inviting and has been recently renovated. The lobby and lobby bar is lively and fun. The guest services were really good. I didn't have to wait long to check in and the agent was friendly.
There are a 10 elevators to get you to your floor so you don't have long waits or crowded cars when you get in. This is something most hotels can't boast about.
My room was very nice. The room was recently renovated with very modern fixtures and furnishings. The craftsmanship of the work was excellent. The wallpaper, for example, was so well done that it was difficult to see the seams.
The room was very clean. I always look in the corners to see the attention to detail of a room and the corners were clean of any debris or signs of wear.
There are a few reasons that keep me from giving the Royal York a 10 star rating:
1) There was no turn-down service. Maybe they usually have it? I didn't get it.
2) There were no complimentary bottles of water on my arrival or left in my room at a later time
3) The in-room fridge can't be used for personal reasons and you will be charged if you take something out even if you put it back a minute later
These three things cater to the Royal York's concern with profitability and not making sure that the customer is taken care of. Instead, if the Royal York took care of the customer then profitability would follow.
starstarstarstar Wade Guenther
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