This hotel was nice 15 years ago, but was clearly run down.
Pros:
View of the volcano
Breakfast was good
Cons:
Ants in the room both mornings
Pool was filled with leaves in February (which is dry season/high season)
Very loud neighbors
Find a place closer to Fortuna for the same price
starstar Austin Henry
Warm, cozy and basic. Very attentive staff...
starstarstarstar Nate Lott
Very friendly and helpful staff, helped us out last minute with two rooms, and included a very delicious and generous ‘typical Costa Rican’ breakfast. Highly recommend this place if ur trying to save some money for a night or two. THE VIEW WAS AMAZING DAY AND NIGHT.
starstarstarstarstar Lex Acid
Booked an overnight hotel room. Reservation was canceled due to a problem with the hotel.
We did not learn this until we arrived at this hotel and even then the hotel staff didn’t seem to know how to accommodate us.
Ultimately, their solution to rebook us into a different cheaper hotel down the road was not satisfactory.
When we asked the owner for a refund and further help, he got belligerent and hyper. I would not recommend this hotel to anyone. Total lack of customer service and unprofessional staff. There are lots of other beautiful hotels around this town.
star Malcolm
Booked an overnight hotel room. Reservation was canceled due to a problem with the hotel.
We did not learn this until we arrived at this hotel and even then the hotel staff didn’t seem to know how to accommodate us.
Ultimately, their solution to rebook us into a different cheaper hotel down the road was not satisfactory.
When we asked the owner for a refund and further help, he got belligerent and hyper. I would not recommend this hotel to anyone. Total lack of customer service and unprofessional staff. There are lots of other beautiful hotels around this town.
star Mal
Would definitely never recommend this place. We had arranged through a travel agent to stay here and when we arrived they said there was no room available for us due to a water issue. They recommend another hotel, which was a significant downgrade, in my opinion. I told the owner I wanted a refund for the stay and I would arrange my own hotel. He said good luck, it wasn’t his problem, and he doesn’t have time to deal with me. His property was very run down and so is his attitude. My advice, stay away.
star Paul Smith
Holy volcano! The view of Arenal volcano from the large picture window in our room was breathtaking. Being on the outside of the town was nice because it was very quiet here. Just minutes from hot springs, this place is very convenient. The hosts are so friendly and always smiling. We felt like an extension of their family. The food was delicious here and the rooms were very clean. We would love to come back and stay a little longer. Check this place out, you won't regret it!
starstarstarstarstar Christopher Jeruzal
Holy volcano! The view of Arenal volcano from the large picture window in our room was breathtaking. Being on the outside of the town was nice because it was very quiet here. Just minutes from hot springs, this place is very convenient. The hosts are so friendly and always smiling. We felt like an extension of their family. The food was delicious here and the rooms were very clean. We would love to come back and stay a little longer. Check this place out, you won't regret it!
starstarstarstarstar Christopher
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