Pésimo bajo todos aspectos,más en la seguridad,a nosostros nos robaron adentro de nuestra misma habitación el monedero con los pasaportes, dinero y tarjetas, perdiendo el vuelo y mucho dinero.Al momento de Enterarnos del robo nos acercamos a la recepción para pedir las imágenes de las cámaras pero con mucha sorpresa todas esas solo están dirigidas en las áreas comunes y ninguna en las habitaciones,raro, sospechoso pero verdadero.El director se lavó las manos de todos y no quiso reconocer y apoyar en nada.Tuvimos que ir hacer una denuncia y después dirigirnos a nuestra embajada para que nos ayuden,en el camino como atre de magia, aparecieron los pasaportes (no la plata,no las tarjetas)en una isla recobre lejos del hotel,muy extraño y la encargada del hotel insinuó que nosotros los llevamos allí para encubrir quien en realidad los habías sacados,para colmo quien lo encontró quería su propina para la entrega.De verdad muy descontento de esto hotel y peor que LATAM me lo ofreció en un paquete(seguro para algún convenio muy especial que tienen),al fin no lo recomiendo para nada y espero que esto comentario pueda servir para que se tomen las medidas correspondientes de parte de todos
star Cristiano Simone Valtolina
Catalonia - Grand Dominicus Bayahibe- Tudo espetacular, trabalhadores super atenciosos e queridos (como uma grande família).- a decoração é muito bonita e tudo sempre limpinho.- Quero deixar um especial agradecimento à excelente colaboradora Rosa Maria que me ajudou sempre em 3 dos restaurantes do Hotel, onde mostrou super rápida e polivalente e atenciosa!Obrigado Rosa Maria!!
starstarstarstarstar Nuno Morgado
Hotel espetacular envolvido na natureza. Tudo sempre muito limpo e arrumado. Praia das mais paradisíacas que vimos e sempre limpinha. Trabalhadores muito simpáticos e sempre com um sorriso:) Damos especial louvor e agradecimento em particular à Rosa Maria que nos serviu com todo o carinho e atenção no restaurante Sorento , Yuka e Rodei.
starstarstarstarstar Joe Morgado
Aneuris, Melvin, Emiliano, Richard e Vitoria foram muito prestáveis, simpáticos e socializáveis connosco, conseguindo assim fazer um ótimo serviço
starstarstarstarstar Joana Baptista
Excelente servicio al cliente. Soy dominicano y vivo en usa ysiempre visito mi país y siempre encuentro que el servicio es muy malo en cada sitio que ordenó comida pero esta vez me quede impresionado con el buen servicio y atenciones que me dieron el buffet Taino del resort. Lo recomiendo y la cómoda muy buena😊
starstarstarstarstar Juan Carlos Rodriguez
I liked bar a lot, good alcohol, great waiters. Rossy is the best
starstarstarstarstar Анастасия Христофорова
Everything was perfect ! Good service, beach, animation team, pool. Nice place for family, couples…. I will definitelly come back. Love Catalonia so much.
starstarstarstarstar Lucie Kubinova
This place is amazing! It's such a beautiful paradise! The beautiful girl from the towel place is very nice person Her name is Ruth and the animation is excellent. I really recommend this place 😍
starstarstarstarstar Viaja con Yonni
Carlos, excelente animador. Muito simpático e divertido. Motiva toda a gente a dançar. Muy bueno 👌🏽
starstarstarstarstar Jessica Sousa
Tudo muito bom! Os barmans do bar da recepção, twist bar, (Ariel e Omar)são top!
starstarstarstarstar Gonçalo Raposo
Excelente servicio. Me gusto el grupo de animación en especial génesis, muy bella y muy amable. 🤌🏽❤️
starstarstarstarstar Saul Steven Javier Santos
Excelente lugar y excelente la gente. Hermosa playa y las instalaciones muy correctas. Relación costo / beneficio espectacular.
starstarstarstarstar Guilvy Cammarano
Great staff but I cant give a higher rating because im not exclusive.
star Raul Peralta
Excelente atención, muy buen manejo de protocolos de Bioseguridad, muy buenas instalaciones……Yariza, Amauris, José, Fausto……. Restaurante internacional Royal
starstarstarstarstar Luis Antonio Noriega Frontado
Una experiencia maravillosa. Fuimos con mi marido en Agosto. Nos pareció un hermoso lugar, cómoda habitación, comida excelente y variada. Además nos pareció seguro, pues la limpieza es buena considerando la situación de pandemia, muy prolijos. El servicio igual de maravilloso, empezando por Domingo quien siempre estuvo a disposición para ayudar, al igual que Mauricio, Alfredo, Freddy. En el Bar Jose Miguel y Johan, servicio muy dedicado.. ya quiero volver!!
starstarstarstarstar Leslie Faundez
la playa muy bacana, protocolo muy bien, los chicos de protocolo y animación demasiados duros!!! Carlos chocolatee🔥
starstarstarstarstar Gregori Moreno
The service is the best!!The staff we met, Oscar, Jennifer, and, Jeni to say the least, were the absolute best.Very friendly and immensely helpful young people.Can't wait to.come back!!
starstarstarstarstar David Perez
A equipa de entretimento muito boa! A praia é fantástica! O entretenimento na piscina é muito agradável!
starstarstarstarstar Ricardo Pereira
Excelente Hotel ,Quartos Lindos , Animadores 5 estrelas , A Praia umas das mais Bonitas e espectaculares,a Alimentação não com muita variedade , os Restaurantes Tematicos o Melhor o Rodeo , Sendo um 4 Estrelas , só pela Praia vale a estadia , uma das mais Bonitas Bayahibe , agua sempre a 29 graus , Cristalina , para fotos excelente , por do sol Lindo .
starstarstarstar Joao Salgueiro
Mais umas férias no Catalonia desta vez no Gran Domenicus, ficamos em Previlege e foi muito bom a animação excelente com Néstor sempre com muita a motivar as pessoas para ginástica e dança e Silene sempre animada !!!! Gostamos muito da comida o pizza Man no restaurante Italiano espetacular, a Nicole e o Nathaniel super !! Voltaremos de certeza !!! Obrigado !!
starstarstarstarstar Nuno Santos
somos familia Española con 1 bebé de un año y un niño de 4 años: Habitaciones limpias, camas cómodas. Comida variada y correcta. Playa ideal para venir con niños. Servicio amable, y la animación muy divertida, Francisco (el animador) es muy respetuoso, divertido y el alma de la fiesta. Interactúa con los clientes siempre con amabilidad y respeto. Recomiendo este hotel al 100% para familias
starstarstarstar Davinia Martínez Plaza
My stay was a beautiful experience! The staff was attentive and professional! I highly recommend this place for family & lovers. They put every thought in mindfor the needs of a perfect getaway when they build this resort! ❤️❤️ Martina the kids club is good!
starstarstarstarstar Christine Wilson
Extraordinary stay in the Dominican Republic! The food was very good and varied at every restaurant. Generally, there was a diverse menu between the restaurants and at the bar with a lot of different cocktails.
The hotel has done everything to make you feel safe regarding the Corona pandemic and has taken security precautions. The whole complex was clean and tidy and had a beautiful beach area.
The staff was very accommodating, helpful and friendly.... no matter how many cocktails were ordered. :-)
I would especially like to mention the animation team around Carlos, Cileni and Samuel with their positive and motivated attitude. The evening at the bar was always very entertaining and inclusive for anyone who wanted. Personal wishes (songs, birthdays, etc.) were always taken into account and included in the evening program.
The only negative point was the fact that sometimes the room was not made and we had to order new towels from the reception in the evening. But that did not detract from the good mood and the great vacation. :-)
starstarstarstarstar Benedikt Brandt
Samuel was extraordinary! So much fun to be around and very funny and helpful. The staff was warm, loving, thoughtful, and considerate of every aspect of our trip and well being. They made our trip safe, SO fun, and extremely incredible! ❤️
starstarstarstarstar Amanda Dlugi
Nice beach, nice pool. Food is great. Got placed in a room where most things didn’t work, went to reception and got changed to a fully functioning room. Staff is great but a little more attention to the costumers in the restaurants would be nice.
starstarstarstar Alba Rodriguez
Pros: Hotel is very nice, staff is kind and helpful most of the time. Food is excellent, very tasty with a lot of options. Beach and sea are really clean, sand with no rocks. The entertainment team is great and friendly.
Cons: It's not a place where you can get a good rest. Every night there is some entertaining show, but it's always unnecessarily very noisy! The music with voices in microphone sound like it's in your room. If you want to sleep at 10 pm there's no chance. Very annoying. Also during the day if you want to rest a little on the beach, you can't because of loud music. On top of this we didn't have the room prepared when we arrived. No water, no toilet paper, no soap. Just an opened bottle of water in the fridge. (And we weren't the only ones.)
Summary: It's really nice place with delicious food and good entertaining program. But don't come here if you like to go to bed before midnight or you like to rest on calm beach.
starstarstar Kateřina Lebedová
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