Não escrevo muitos comentários, mas tive que compartilhar o incrível atendimento ao cliente que recebemos no Chicago Marriott at Medical District.Quando alguém que você ama faz uma cirurgia séria, a última coisa com a qual você quer lidar é um mau atendimento ao cliente. E quando você fica em uma nova propriedade, você nunca sabe o que esperar.Todos no hotel, desde D.J. para Javier e o resto da equipe incrível foram incrivelmente atenciosos, prestativos e empáticos ao longo de nossas duas semanas no hotel.Um ótimo atendimento ao cliente está em falta no momento, então quando as pessoas fazem você se sentir um cliente valioso e que você é importante, isso significa ainda mais.Obrigado em nome de toda a nossa família!
starstarstarstarstar Brad Yoho
A equipe foi tão agradável e acolhedora! Eles realmente fizeram esse turista se sentir bem-vindo. Os quartos eram tão bons quanto possível, e o chuveiro era especialmente luxuoso. Real fácil chegar ao United Center a partir daqui.
starstarstarstarstar Ashley Lacour
The staff was so pleasant and accommodating! They really made this tourist feel welcome. Rooms were as good as can be, and the shower was especially luxurious. Real easy to get to the United Center from here.
starstarstarstarstar Ashley Lacour
I don’t write very many reviews, but I had to share the incredible customer service we received at the Chicago Marriott at Medical District.
When someone you love has a serious surgery, the last thing you want to deal with is poor customer service. And when you stay at a new property, you never know what to expect.
Everyone at the hotel, from D.J. to Javier and the rest of the amazing staff were incredibly caring, helpful and empathetic over the course of our two weeks at the hotel.
Great customer service is in short supply right now, so when people make you feel like a valued customer and that you matter it means even more.
Thank you on behalf of our entire family!
starstarstarstarstar Brad Yoho
Sério, não sei por que os comentários / classificação são tão ruins com base na minha experiência. Consegui fazer o check-in no meu quarto às 11h15 de um sábado, quando eles estavam completamente reservados na noite anterior (o check-in real é às 15h). Prompt/serviço profissional na recepção e manobrista. Ok, valet de US $ 40 é uma merda em cima do quarto já caro (US $ 400 + para duas camas), mas se eles não o fizessem, posso imaginar que os aleatórios estacionariam lá. Quarto impecável, área segura, perto de Little Italy e excelente experiência geral. Ficaria novamente e recomendo que você não se perca nos comentários desagradáveis aqui. Opção de qualidade. Não tenho certeza por que o restaurante dentro não estava aberto, mas, novamente, Little Italy fica a 10 minutos a pé e quem não comeria prefere ir lá de qualquer maneira.
starstarstarstarstar Madison Miazgowicz
Seriously not sure why reviews/rating are so bad based on my experience. I was able to check in to my room at 11:15am on a Saturday when they were completely booked the night before (actual check in is at 3pm). Prompt/professional service at front desk and valet. Okay, $40 valet sucks on top of the already expensive room ($400+ for two beds), but if they didn’t I can imagine randoms would park there. Spotless room, safe area, close to Little Italy, and overall excellent experience. Would stay again and recommend that you not get lost in the unpleasant reviews here. Quality option. Not sure why restaurant inside wasn’t open, but again, Little Italy is a 10 min walk and who wouldn’t eat rather go there anyway.
starstarstarstarstar Madison Miazgowicz
Sinceramente, não sei por que há comentários ruins sobre este hotel. O nosso quarto era limpo e atualizado. fizemos questão de pedir serviço de quarto quando chegamos. Estacionamento com manobrista é de US$ 40 por dia, então esteja preparado para esse custo extra. Ficaria aqui novamente!
starstarstarstarstar M. M.
Fantástico
starstarstarstarstar fortino Bruno
I honestly don’t know why there are bad reviews about this hotel. Our room was clean and updated. we made sure to ask for room service when we checked in. Valet parking is $40 per day so be prepared for that extra charge. Would stay here again !
starstarstarstarstar M. M.
Eu gostaria de não ficar aqui. Não há serviço de quarto? Nenhum restaurante. O bar é péssimo, pois a escolha de bebidas é limitada e não serve comida. Nenhum serviço de limpeza devido à pandemia, a menos que você reserve na noite anterior (não me disse quando fiz o check-in). M lounge só tem junk food como batatas fritas e biscoitos. Hotel está degradado e não ficaria aqui novamente.
star Dwijal Dave
Marriott is the hotel chain I have been using now for many years. This property requires work (as an example, the elevator doors are all scratched).It is decent, but the cost still is high relative to the comfort and quality offered. The room was large, but it smelled as a dump basement. The mattress and pillow were not comfortable. Overall, it gave the impression of not been cleaned. Perhaps it is but it does not look and smell like one. The staff was nice and caring though. There is still no open restaurant. The Marriott club is just a room with some drinks in the fridge and microwaveable breakfast, but no hot coffee or tea (for those you need to go to the lobby or use a micro machine in your room if you have platinum status (!).This facility is in front of a major medical center and hospital. Patients’ families may need to stay here. They will find no easy escapes to their troubling thoughts. The pandemic took a tool on the industry, but I would have expected that by now and with all the federal government support received, this major corporation would have started the recovery to its greatness. This facility is not an example of it and I am very sorry to write it.
starstar Miki Mele
I wish I did not stay here. There is no room service? No restaurant. The bar sucks as their choice of drinks are limited and serves no food. No maid service due to pandemic, unless you reserve it the night before(did not tell me when I checked in). M lounge only has junk food like chips and cookies. Hotel is run down and would not stay here again.
star Dwijal Dave
Marriott is the hotel chain I have been using now for many years. This property requires work (as an example, the elevator doors are all scratched). It is decent, but the cost still is high relative to the comfort and quality offered. The room was large, but it smelled as a dump basement. The mattress and pillow were not comfortable. Overall, it gave the impression of not been cleaned. Perhaps it is but it does not look and smell like one. The staff was nice and caring though. There is still no open restaurant. The Marriott club is just a room with some drinks in the fridge and microwaveable breakfast, but no hot coffee or tea (for those you need to go to the lobby or use a micro machine in your room if you have platinum status (!). This facility is in front of a major medical center and hospital. Patients’ families may need to stay here. They will find no easy escapes to their troubling thoughts.
The pandemic took a tool on the industry, but I would have expected that by now and with all the federal government support received, this major corporation would have started the recovery to its greatness. This facility is not an example of it and I am very sorry to write it.
starstar Miki Mele
No momento em que entramos, sabíamos que estava sujo. Fui ao banheiro e havia papel higiênico e o banheiro estava sujo. Fomos então ligar para a recepção e havia comida e migalhas ao lado do telefone. Isso é inaceitável para o preço e minhas expectativas do Marriott. Não confie neles com suas práticas de limpeza. Pelo menos eles nos deram um novo quarto limpo e deveriam ter nos dado um reembolso pelo displesense que encontramos ao chegar de uma longa viagem.
star Family BOFU
The moment we walked in we knew it was dirty. I went to the bathroom and there was toilet paper and the toilet was dirty. We then went to call the front desk and there was food and crumbs next to the phone. This is unacceptable for the price and my expectations of Marriot. Trust them not with their cleaning practices. At least they gave us a new clean room and should have given us a refund for the displesense we encountered when arriving from a long trip.
star Family BOFU
Bons acessos à cidade. Eu não estava satisfeito com a limpeza do quarto, pois havia migalhas no sofá.A recepcionista no check-in foi muito prestativa e acho que isso me impediu de reclamar do meu quarto. (Dar e receber haha)No geral, atendeu ao propósito para o qual eu precisava.
starstarstar Chris Smith
No estuve en este lugar visite Rush Hospital
starstarstarstar Mercedes Trejo Aguirre
Good access to the city. I was not to pleased with the cleanliness of the room as there were crumbs on the couch.The receptionist at check-in was very helpful and I think that stopped me from complaining about my room. (Give and take haha)Overall it served the purpose for which I needed it.
starstarstar Chris Smith
Friendly
starstarstarstar mel None
Clean room, helpful staff, access to computer No breakfast
starstarstarstarstar Verified Hotel Guest
Location
starstarstarstar Verified Hotel Guest
Free shuttle Way too expensive. No continental breakfast. Cleanliness was not as I would have expected. There was a slight rancid or sewage type odor coming from my shower. Hotel overall just seemed very old
starstarstar Verified Hotel Guest
Fue muy hospitable
starstarstarstarstar Jennifer Ortiz
location
starstarstarstarstar Jeanne
clean, well kept hotel parking was an extra cost no free breakfast
starstarstarstar Verified Hotel Guest
Tiene una exelente vista.
starstarstarstarstar Alberto Martinez
Buen hotel, habitaciones recién renovadas y muy cómodas. El hotel es pequeño, con pocas amenidades pero como y limpio.
starstarstarstar Oscar Rohrmoser Muñoz
No mas había agua para los que vinieron a la conferencia. Sería más agradecido si tuvieron un snack para comer.
starstarstarstar David V
Muy bueno y linpio
starstarstarstarstar Eulalia Munoz
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