The fold out sofa bed was unusable. The foot of the mattress was about 6" higher than the head. You could feel the springs in the mattress. Even with the mattress on the floor,the springs were still uncomfortable.We resorted to creating a "nest" on the floor from the extra linens instead of using the sofa bed.We cancelled the extra night in preference of finding a hotel on the route home a day early. Used valet parking- attendants were efficient and courteous, but my MP3 player disappeared from the cup holder in my car.
starstar Nora Grina
This place is run down and disappointing and over priced for what they offer. Towels were thin, service was non existent, the sofa bed in the one bedroom suite was so uncomfortable that it could not be used.The air conditioner clicked on and off with cool and heat all night long. When I called down they apologies but did not offer any resolution. The valet took over 30 minutes to pull out our car. I checked out early. Never staying there again. Este lugar é degradado e decepcionante e caro para o que eles oferecem. As toalhas eram finas, o serviço era inexistente, o sofá-cama na suíte de um quarto era tão desconfortável que não podia ser usado. O ar condicionado ligava e desligava com frio e calor a noite toda. Quando liguei, eles pediram desculpas, mas não ofereceram nenhuma resolução. O manobrista levou mais de 30 minutos para retirar nosso carro. Eu fiz check-out mais cedo. Nunca mais ficar lá.
starstar Amy Zimmerman
I was really disappointed considering that this hotel was rated 4.2. I traveled from Florida to L.A. and arrived atv11 p.m., and we just wanted to sleep. However, the carpet in the hallways were very worn,and the carpet in the rooms were stained throughout (see pictures). I then requested another room, in which the chairs were stained and riped,as well as the carpet.SoI decided to get a refund and went to the Marriott in San Gabriel,which did not disappoint. This hotel is DEFINITELY in need of some updating! But on a high note, Felipe at check-in was very professional and pleasant. The manager was also pleasant and apologetic regarding my experience, and issued an immediate refund. And the hotel is in a great location, if you're in L.A. for fun and adventure. Fiquei muito decepcionado, considerando que este hotel foi classificado com 4,2. Viajei da Flórida para L.A. e cheguei às 23h, e só queríamos dormir. No entanto, o tapete nos corredores estava muito gasto, e o tapete nos quartos estava manchado por toda parte (ver fotos). Solicitei então outro quarto, no qual as cadeiras estavam manchadas e rasgadas, assim como o carpete. Então decidi pedir o reembolso e fui para o Marriott em San Gabriel, que não decepcionou. Este hotel é DEFINITIVAMENTE precisa de alguma atualização! Mas em uma nota alta, Felipe no check-in foi muito profissional e agradável. O gerente também foi agradável e pediu desculpas em relação à minha experiência e emitiu um reembolso imediato. E o hotel está em uma ótima localização, se você estiver em L.A. para diversão e aventura.
starstar Deborah Tillman
This place is run down and disappointing and over priced for what they offer. Towels were thin, service was non existent, the sofa bed in the one bedroom suite was so uncomfortable that it could not be used.The air conditioner clicked on and off with cool and heat all night long. When I called down they apologies but did not offer any resolution. The valet took over 30 minutes to pull out our car. I checked out early. Never staying there again.
starstar Amy Zimmerman
I was really disappointed considering that this hotel was rated 4.2. I traveled from Florida to L.A. and arrived atv11 p.m., and we just wanted to sleep. However, the carpet in the hallways were very worn, and the carpet in the rooms were stained throughout (see pictures). I then requested another room, in which the chairs were stained and riped, as well as the carpet. So I decided to get a refund and went to the Marriott in San Gabriel, which did not disappoint. This hotel is DEFINITELY in need of some updating! But on a high note, Felipe at check-in was very professional and pleasant. The manager was also pleasant and apologetic regarding my experience, and issued an immediate refund. And the hotel is in a great location, if you're in L.A. for fun and adventure.
starstar Deborah Tillman
The front desk staff and other employees are really nice and doing the best they can however will never stay here again our room is disgusting. Stains on bed skirt, carpet and couch. This is not a housekeeping issue the bed skirt needs to be replaced and the carpet and couch need to be professionally steam cleaned.Beyond gross. In town for college move in and don’t have time to switch rooms let alone hotels. I would strongly recommend not staying here until this building is cleaned from top to bottom and rooms are in better condition. A equipe da recepção e outros funcionários são muito simpáticos e fazendo o melhor que podem, no entanto, nunca mais ficaremos aqui novamente, nosso quarto é nojento. Manchas na saia da cama, tapete e sofá. Este não é um problema de limpeza, a saia da cama precisa ser substituída e o tapete e o sofá precisam ser limpos profissionalmente a vapor. Além de bruto. Na cidade para a faculdade, mude e não tenha tempo para trocar de quarto e muito menos de hotel. Eu recomendo fortemente não ficar aqui até que este edifício seja limpo de cima para baixo e os quartos estejam em melhores condições.
star Gigi Dep
Um grande hotel com cozinha separada, geladeira cheia e vários utensílios de cozinha e pratos. A localização não é ruim porque é uma área central de Downdown, mas é surpreendentemente o mesmo quarteirão, mas é surpreendente que quase não haja pessoas na estrada de trás ou que o prédio esteja vazio e não pareça bom . Café da manhã incluso no mesmo preço, o quarto é quase 2 a 3 vezes maior, a cama king size e o sofá-cama, todo o prédio cheira a perfume de chá verde, os funcionários são simpáticos, independentemente da recepção, do quarto ou do restaurante, etc. . onde está a escolha.
starstarstarstarstar 金娘嬉
The hotel itself was very nice, the pool is very clean and refreshing to relax by… there’s even a few cabanas! The fitness center is pretty modern with a good selection. I was upgraded to a bigger room because of my gold status which was a nice add. My only issue is the parking situation. The valet gets super backed up and I had to wait for a bit before I could give my keys to anyone while my car was double parked and blocking the driveway in (there was nowhere else to go). Then they charge $51 plus tax for parking which is a bit crazy! After tip it’s basically $60 per night… I get it’s LA downtown but that’s still a small fortune to park a car O hotel em si era muito bom, a piscina é muito limpa e refrescante para relaxar… há até algumas cabanas! O centro de fitness é bastante moderno, com uma boa selecção. Eu fui atualizado para um quarto maior por causa do meu status de ouro, o que foi um bom acréscimo. Meu único problema é a situação de estacionamento. O manobrista fica super protegido e eu tive que esperar um pouco antes de poder dar minhas chaves para alguém enquanto meu carro estava estacionado em fila dupla e bloqueando a entrada (não havia mais para onde ir). Em seguida, eles cobram US $ 51 mais impostos para estacionamento, o que é um pouco louco! Depois da gorjeta, é basicamente $ 60 por noite… Eu entendo que é no centro de LA, mas ainda é uma pequena fortuna para estacionar um carro
starstarstarstar Wilson Tsang
The hotel itself was very nice, the pool is very clean and refreshing to relax by… there’s even a few cabanas! The fitness center is pretty modern with a good selection. I was upgraded to a bigger room because of my gold status which was a nice add. My only issue is the parking situation. The valet gets super backed up and I had to wait for a bit before I could give my keys to anyone while my car was double parked and blocking the driveway in (there was nowhere else to go). Then they charge $51 plus tax for parking which is a bit crazy! After tip it’s basically $60 per night… I get it’s LA downtown but that’s still a small fortune to park a car
starstarstarstar Wilson Tsang
The front desk staff and other employees are really nice and doing the best they can however will never stay here again our room is disgusting. Stains on bed skirt, carpet and couch. This is not a housekeeping issue the bed skirt needs to be replaced and the carpet and couch need to be professionally steam cleaned. Beyond gross. In town for college move in and don’t have time to switch rooms let alone hotels. I would strongly recommend not staying here until this building is cleaned from top to bottom and rooms are in better condition.
star Gigi Dep
We stayed for Anime Expo. Hotels around these areas love to jack up prices. It has really awesome interior and really good rooms. Surprise by the rooms sizes for one and it fit great for our needs! What lies in the problem is the way the hotel is run. The staff refused to touch any luggage, you had to do it yourself. Even if you bringing it downstairs. The hotel is split in two and courtyard can’t get free breakfast but residence inn can???? Ficamos para a Anime Expo. Os hotéis nessas áreas adoram aumentar os preços. Tem um interior realmente incrível e quartos muito bons. Surpreenda com os tamanhos dos quartos para um e se encaixa muito bem às nossas necessidades! O que está no problema é a forma como o hotel é gerido. A equipe se recusou a tocar em qualquer bagagem, você tinha que fazer isso sozinho. Mesmo que você o traga para baixo. O hotel é dividido em dois e o pátio não pode receber café da manhã gratuito, mas o Residence Inn pode????
starstarstar Carissa Fei
I stayed there for two nights this past weekend. The lobby area was nice and so was the pool. I really enjoyed the pool the most. The room I stayed in was not that nice. The bed was worn down. I could feel the springs in the bed. I slept on top of the blankets because it was that bad. When I requested a new blanket it was raggedy. However they did replace it with a better quality one. The pillows also were not great quality in my room.The shower was nice and overall the room was clean. It just needs to be upgraded. The staff was very friendly and I enjoyed the amenities. I would not stay there again due to the beds. Fiquei lá por duas noites no fim de semana passado. A área do lobby era bom e por isso foi a piscina. Eu realmente gostei mais da piscina. O quarto em que fiquei não era tão bom. A cama estava gasta. Eu podia sentir as molas na cama. Eu dormi em cima dos cobertores porque era muito ruim. Quando solicitei um novo cobertor, ele estava esfarrapado. No entanto, eles o substituíram por um de melhor qualidade. Os travesseiros também não eram de grande qualidade no meu quarto. O chuveiro era bom e no geral o quarto estava limpo. Ele só precisa ser atualizado. A equipe foi muito simpática e eu gostei das comodidades. Eu não ficaria lá novamente devido às camas.
starstarstar Brittany R
I left my car with the valet for three nights and they kept it it reverse the whole time and never turned it off. They didn't contact me about the problem and would not do anything to help my car start instead asked if this was a normal problem with it? I had to call my own insurance to fix it which is how I found out the battery died because of the valet never turning the car off. Ended being two hours late to my destination because of their lack of help or accountability.
star Mariela Camacho
We stayed for Anime Expo. Hotels around these areas love to jack up prices. It has really awesome interior and really good rooms. Surprise by the rooms sizes for one and it fit great for our needs!
What lies in the problem is the way the hotel is run. The staff refused to touch any luggage, you had to do it yourself. Even if you bringing it downstairs. The hotel is split in two and courtyard can’t get free breakfast but residence inn can????
starstarstar Carissa Fei
I stayed there for two nights this past weekend. The lobby area was nice and so was the pool. I really enjoyed the pool the most. The room I stayed in was not that nice. The bed was worn down. I could feel the springs in the bed. I slept on top of the blankets because it was that bad. When I requested a new blanket it was raggedy. However they did replace it with a better quality one. The pillows also were not great quality in my room. The shower was nice and overall the room was clean. It just needs to be upgraded. The staff was very friendly and I enjoyed the amenities. I would not stay there again due to the beds.
starstarstar Brittany R
Un hotel muy bonito, la vista está hermosa, y la localidad está perfecta para salir en los Ángeles caminando o usando Uber
starstarstarstarstar Allan Putkkuri
Me gustaría que costara un 25% menos, pero el lugar esta en medio de LA Live, esta agusto, tranquilo y muy centrico
starstarstarstar Alan Guerra
Un hotel con buen control de seguridad y unas instalaciones muy cuidadas. Muy cerca del centro de convenciones de Los Angeles
starstarstarstarstar Ryuyin Ovi
Las habitaciones son confortables , la ubicacion esta bien , el desayuno es bueno pero hay poco espacio entre las mesas , el parking es muy caro
starstarstar Luis Dardik
La verdae no los vale por el valor!! Habiatacionrs con cortinas sucias y en mal estado, además la ropa de cama para el sofa cama estaban usadas. Está u icado en el centro, muy dificil de encontrar lugares abiertospara comer en la noche. Además solo tiene valet parking y sale 47usd carísimo ya que aparte se les debe dar a las personas que van a buscar tu auto cada vez que lo solicitas.
star Natalia Arias
La señora de la recepción no habla español y le pareció mal que yo no supiese inglés, nos dió una habitación en un piso tercero, detrás de un cartel publicitario. Le pedimos que nos cambiase de habitación a un lugar más alto y dijo que no podía, y pedimos tener tina en la habitación y nos dieron una con regadera. Hubo un día que no nos hicieron el servicio de la habitación. Por lo demás siento que pagas más de lo que aportan.
star Nacho Llavona
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