location is great staff were rude, didn't have a room ready on time, didn't have a dog room available despite me calling in advance. Walls were thin so we learned far too much about our neighbors.
starstar Verified Hotel Guest
N/a AThe overnight representative was an outstanding representative and has left me with a smile on my face. He was very professional yet reserved. A quality of service I seldom receive. Was11a¢â€¦â€1
starstarstarstarstar Verified Hotel Guest
Nope
starstarstarstarstar Ron
Staff is very nice very friendly. Rooms are really clean. Good location easy to find. Easy free parking
starstarstarstarstar Verified Hotel Guest
The staff is really helpful and very efficient.
starstarstarstarstar Ronald
I really love the homey feel. Its like an apartment more then a room its verry welcoming. I will be returning.
starstarstarstarstar Jonathan
Everything and the service thanks so much No
starstarstarstarstar Socorro
It's nice inside There was an old razor in there. Dirty towels laying in the bathroom. The counter was sticky.
starstarstar Verified Hotel Guest
The location to my work yard. They have terrible staff they never clean the rooms nor have supplies when we request them. I've talked to all personnel about the cleaning they reply were too busy or no one knows why the room wasent clean. I'm after all personnel to clean my room
star Erika
The room was very clean and my brother had a veey pleasent stay thank you Breakfast bar xould of had more options
starstarstarstar Alexzandra
Nothing Staff was horrible and unhelpful. Extremely poor customer service.
star Verified Hotel Guest
Its been a few years since I had stayed at this hotel - needs a total update. Very disappointed at the condition of the rooms
starstarstar Rob
The General Manager: She was taking place of two employees who called out sick. Though she was spread thin she took wonderful care of us; taking the time to give us all the info we needed for our stay while smoothly taking care of maintenance on property N/A
starstarstarstarstar Verified Hotel Guest
Terrible place to stay, the room had a terrible odor, terrible bed with no pillows, no coffee maker, not enough towels and just a few channels on TV. For the price of this room I expected a lot more. AND YOU CANNOT CANCEL OR LOSE YOUR MONEY PER ONLINE QUO
star Verified Hotel Guest
Check in staff was fantastic. Phone staff said I couldn't check in after 11:30 - which was impossible due to where I was coming from This is a 2 star hotel. Not 2 and a 1/2
starstarstar Verified Hotel Guest
Medium location Bug and ant in bed. Breakfast is a granola bar and coffee. Please! They were out of coffee. TV didn't work. 3 mini pillows for a king size bed. Underneath shower exposed to water, bugs. It was allegedly a big discount off of around $---, about $---
star Verified Hotel Guest
Staff was awesome! Car that was parked next to mine was broken into. Kind of disturbing.
starstarstar Aaron
desk clerk was trained at DMV
starstarstarstar Robert
Staff was great and friendly. The location near downtown and price were fine for our purpose. The highway-side location on 101 freeway made it noisy all night. Had to switch rooms because of strong smoke odor.
starstarstarstar Verified Hotel Guest
None The room was extremely unclean, hair and stains in the bed sheets, even there was shoe marks in the bed sheet. Could not sleep due to the sound from highway traffic.
star Verified Hotel Guest
Its near where the occasion or event the we attended. - No customer service. - No soap or shampoo in the bathroom. - Elevator not working and no one posted a sign after the next day. - Have to pick up hair dryer in the front desk - Receptionist was smoking in the back while people waiting in the front.
starstar Verified Hotel Guest
Arrived at 330 took us 2 hours to get our three rooms Six people waiting in the heat with a baby
star Lorrie
Very noisy, bathroom floor was dirty, bathroom door handle broken, no cups, no hangers,not enough bath linens,
starstarstarstar Verified Hotel Guest
The receptionist This hotel is very old and not clean.. extremely bn old pillows and blankets. Pillows have been washed way to many times and lost the cushion. The blankets are so so old and thin we froze all night.
star Verified Hotel Guest
It had a kitchen. We didn't need it but it was nice. They were still booking rooms and were completely out of parking spaces. I found the last one and I saw people driving around and around looking for a parking space. Some parked in no parking and handicap spots just to park. No parking in the street.
starstarstarstar Verified Hotel Guest
I like the manager she was nice but that other lady who works the weekends is very rude and mean The lady that works front desk she doesnt have good customer service she is very mean
star Verified Hotel Guest
The staff here are very friendly and helpful and having the kitchenette allowed me to cook all my own meals . That was the best . Thank you Extended Stay America .
starstarstarstarstar Verified Hotel Guest
I had stayed at this hotel once before and hesitated on coming back I'm very glad I did it was like a different hotel My room was Extremely clean My husband had a medical emergency while we were they're the manager and her staff were Awso
starstarstarstarstar Jerry
The room is very nice, with small kitchen, very convenient. It Is noisy because is next to the highway, but is not unsoportable.
starstarstarstar Leoni
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