Booked this place for my parent’s anniversary and it was wonderful! They really enjoyed their time there. Staffs are very helpful and polite. We booked the hi-tea via klook and add on the table decor & cakes via email. The transaction was very smooth. There were varieties of food and worth every penny. Might come back soon!
starstarstarstarstar Fatynanana
one incident during our check in kind of ruins our mood. My wife were handling the check in while I wait with our kids. While waiting I took some light snacks and juice and eat it with my kids. Once my wife got our room key we continue finishing the foods. One of your staff approaches us asking if we are waiting for our key. I said we are done with check in just finishing up our foods. He said sorry the food is only for waiting guest. What difference does it make? Do I have to finish my food before we got the keys? If so please put a label at the food corner. This encounter ruins our experience on this lovely hotel. He did not seem to bother the other guest enjoying the food as well which makes me wonder is it because I am not wearing fancy dress or doesn't look like a dato'. I was not in the mood to argue so we left the lobby. Other than that the stay is good.
starstarstarstarstar Ahmad Afifi Rosdi
This is our 2nd time staying at the Grand Hyatt, Kuala Lumpur. Room was very clean, everything was spic and span. Electrical appliances were fairly new and in good working condition. It was an early anniversary celebration for us this time round and the hotel surprised us with a little cake. How sweet! They were also very accommodating with our requests,too. We also had a lovely lunch at the Thirty8 restaurant before we left. Service was excellent and the staff were very friendly.
starstarstarstarstar Lim Se
A wonderful place and a very great hotel , The place is recommended especially for your love ones or solo vacation to treat yourself a luxury getaway . The meals are so scrumptious and well presentable. But the ugly thing about this hotel is the staff Attitude, It’s so ridiculous that it doesn’t even deserve a star. It’s not the hostess or any team leader, But I believe it’s a Chinese girl, someone with a higher position. You should train your staff to have more respect and be more polite especially when it comes to handle a business purpose. The rude behaviour of them only make this hotel less attractive.
star Arielle Moy
Actually I was staying at a nearby hotel whose restaurant was closed. They happily accommodated me and the food and service blew me away! I had mostly seafood and it was cooked to perfection, with great flavour combinations I had not had before (scallops with pumpkin sauce and pumpkin seeds - gorgeous!!! Moroccan king prawn - sumptuous!!! Desert and voice - exquisite!!!). Staff genuinely warm and friendly, really well informed about the food and drinks. Unexpectedly special evening - oh and great view too!
starstarstarstarstar NUALA FRANCES POWER
We didn't stay but we went for the afternoon tea at Thirty8 Restaurant Grand Hyatt. From the beginning I called for a change of date for our reservation until we went to eat at the restaurant, it was pure disappointment. It was shocking to experience a hotel with its market standing this level of customer service. Our calls were passed from one person to another and eventually they informed that they would get the person in charge to return call. The returned call would never come. This had repeated a few rounds and finally the reservation was made. The views at Thirty8 were good but that was all. The food was not good and we were served with half melted ice creams. We had to remind the waiter three times before we could get our tea refilled. I would say it had been a zero-star customer experience from start to end. This would be the first and also the last time we would patronise this hotel.
star jinglebell y
Dear grand Hyatt
You are a 5 star hotel, behave like one.
Started from groud floor, that's my first contact. Bad experience. Not friendly at all.
Then the sky lobby, Sean was amazing. He was ready to provide assistance.
The desk at 38, please train them again.
Vincent made me feel like finally I am at a 5 star hotel.
The food.....come on la bro.
starstar Devan Dran
Room was only available at 5pm. Didn’t enjoy the hype of the hi tea there as I didn’t know what I was eating most of the time with the savory platter. The only edible thing was the choc lava cake. The room started to look a bit old, TV was also flickering. It’s about time to maintain it better and upgrade the place. For the price I paid for my stay I didn’t think it was worth it.
The only thing I did enjoy there was the breakfast. Good variety and also up to standards.
starstarstar Christine Ong
We had a memorable stay and dine at Grand Hyatt. We liaise with Ann from the beginning. We always got a prompt reply whenever we ask her anything. She also helped us to get our 360 video during The Grand Getaway which we unable to download it. TGG dinner was another level experience. Food was all good. The service was great. All the crew were so friendly and helpful. The show was entertaining. We really enjoyed our dinner in 5 cities. The check in staff was very kind to fulfill our request to upgrade the room with tower view. We had a good sleep at first night but second night was terrible. The guest next door were having party with very loud music and laughing and it started after 12am. We called concierge and security went to their room politely ask them to stop/reduce the volume. Unfortunately they continued the party after security left. Our moment of truth was during check out when the staff apologized so many times for the incident. Honestly we did not blame the hotel. It’s the guest attitude which was so selfish. Other than that we had a great experience. The hospitality was beyond our expectation. You guys really deliver the service with heart. Keep it up!
starstarstarstarstar Ssryna Hadi
Grand Hyatt could do better.
Competitor is high especially u r located right in the city center.
Room is clean and comfy but service is no where near 5-star, probably like 2-3. Was ignore multiple times. Check in and check out is not smooth. Had to stand and wait for long.
Thirty8 is supposed to be a classy restaurant but the staff didn’t manage to hold on to their standards and allow guests to come in shorts and hotel ma slippers.
The hi tea set was not as great as advertisement. The combination was strange. We didn’t feel welcome and no warmth in your service.
The breakfast - Chinese noodles was excellent! One of the best I’ve ever tested. Egg station was fantastic with great presentation. Good spread was good. Just the walk to the foods station and our seat is rather long. But again, the service is not meeting expectations. Needed to wait for long before enter. Being treated like a student where teacher will need to check your this and that.
The overall staffing is obviously new and under trained.
Gym is great though!
All and all, feeling disappointed. Not coming back.
starstar Dandelion Diamond
Spanish
English
Portuguese
Arabic
Chinese
