Único ponto positivo é a localização, hotel velho, Internet péssima, quarto minúsculo, banheiro então, quase na cabe uma pessoa
star Marcos de Oliveira Ferreira
Equipe fantástica
starstarstarstarstar Leonardo Vieira
Where to begin? The hotel had no record of our Booking.com reservation; claimed their system is not integrated properly with Booking.com (so why are they listed on Booking.com?).No housekeeping, which is not mentioned on the hotel's website. We were supposedly upgraded but the room was very small. Will not stay here again.
starstar Alejandro J
Where to begin? The hotel had no record of our Booking.com reservation; claimed their system is not integrated properly with Booking.com (so why are they listed on Booking.com?).No housekeeping, which is not mentioned on the hotel's website. We were supposedly upgraded but the room was very small. Will not stay here again.
starstar Alejandro J
Where to begin? The hotel had no record of our Booking.com reservation; claimed their system is not integrated properly with Booking.com (so why are they listed on Booking.com?). No housekeeping, which is not mentioned on the hotel's website. We were supposedly upgraded but the room was very small. Will not stay here again.
starstar Alejandro J
Our stay was OK mainly due to the kindness of the staff who gave us an upgrade from our shoebox sized room. The hotel itself was OK, the lobby and reception were nice, however due to covid and staff shortages many of the reasons we booked this hotel were not applicable. If we had known there was no maid service I would have just stayed in an Air Bnb, also the rooftop was closed which was one of the main reasons I booked HGU. I booked it through hotels.com who also did not think it was necessary to tell us that all these features were not available. In all the hotel was OK, probably not a four star hotel and not worth the $900 I paid for four nights. The photos on the website were not exactly accurate and in reality were much smaller. I feel that this hotel should be much cheaper if they are to run a reduced service. However, i do commend the staff who were lovely and clearly left to run the hotel by themselves without much help
starstarstar Ross Patton
The HGU is our home away from home! I cannot say enough about the incredible staff, however, Em is truly the best of the experience when we stay. Not only is he kind, fun, but also attentive and goes the extra mile to make sure your experience at the HGU is one to remember. It warms our hearts to be welcomed by him every time we arrive, and we always hate to say goodbye. Looking forward to returning soon!
starstarstarstarstar Jentry Smith
The HGU is our home away from home! I cannot say enough about the incredible staff, however, Em is truly the best of the experience when we stay. Not only is he kind, fun, but also attentive and goes the extra mile to make sure your experience at the HGU is one to remember. It warms our hearts to be welcomed by him every time we arrive, and we always hate to say goodbye. Looking forward to returning soon!
starstarstarstarstar Jentry Smith
Our stay was OK mainly due to the kindness of the staff who gave us an upgrade from our shoebox sized room. The hotel itself was OK, the lobby and reception were nice, however due to covid and staff shortages many of the reasons we booked this hotel were not applicable. If we had known there was no maid service I would have just stayed in an Air Bnb, also the rooftop was closed which was one of the main reasons I booked HGU. I booked it through hotels.com who also did not think it was necessary to tell us that all these features were not available. In all the hotel was OK, probably not a four star hotel and not worth the $900 I paid for four nights. The photos on the website were not exactly accurate and in reality were much smaller. I feel that this hotel should be much cheaper if they are to run a reduced service. However, i do commend the staff who were lovely and clearly left to run the hotel by themselves without much help
starstarstar Ross Patton
Our stay was OK mainly due to the kindness of the staff who gave us an upgrade from our shoebox sized room. The hotel itself was OK, the lobby and reception were nice, however due to covid and staff shortages many of the reasons we booked this hotel were not applicable. If we had known there was no maid service I would have just stayed in an Air Bnb, also the rooftop was closed which was one of the main reasons I booked HGU. I booked it through hotels.com who also did not think it was necessary to tell us that all these features were not available. In all the hotel was OK, probably not a four star hotel and not worth the $900 I paid for four nights. The photos on the website were not exactly accurate and in reality were much smaller. I feel that this hotel should be much cheaper if they are to run a reduced service. However, i do commend the staff who were lovely and clearly left to run the hotel by themselves without much help
starstarstar Ross Patton
TLDR: I usually keep my expectations low but for 200/night, this was pretty bad. Pros: - Rooms have a pretty nice aesthetic. - Basics- Bed, TV, AC, storage- is fine. - Location is great. Cons: - Rooms are small. - They don't have any bottled water or turndown service. - Bathroom lights flickers to the point of where it'll make you nauseous. - Shower temp control is worse than a college dorm. Water also has a green tint. - The bathroom does not have an exhaust fan and you can't open the windows to vent out the room. - Curtains are thin and you can see into other room's beds. - You can hear everything happening in the hallway. Doors also regularly slamming shut in the early morning, waking you up. - Bugs.
star Jerry
The HGU is our home away from home! I cannot say enough about the incredible staff, however, Em is truly the best of the experience when we stay. Not only is he kind, fun, but also attentive and goes the extra mile to make sure your experience at the HGU is one to remember. It warms our hearts to be welcomed by him every time we arrive, and we always hate to say goodbye. Looking forward to returning soon!
starstarstarstarstar Jentry Smith
Nós reservamos um quarto king size e temos uma rainha…. E o quarto era do tamanho de um grande armário lol. Eu definitivamente não diria que este é um hotel 4 estrelas. Os funcionários são simpáticos. Houve também algumas batidas altas e ruídos estranhos durante a nossa estadia ...
starstar Brendan Kerrigan
Reservamos una habitación tamaño king y conseguimos una queen…. Y la habitación era del tamaño de un gran armario jajaja. Definitivamente no diría que este es un hotel de 4 estrellas. El personal es amistoso. También hubo algunos golpes fuertes y ruidos extraños durante nuestra estadía ...
starstar Brendan Kerrigan
We reserved a king sized room and got a queen…. And the room was the size of a large closet lol. I definitely wouldn’t say this is a 4 star hotel. The staff are friendly. There was also some loud banging and weird noises during our stay…
starstar Brendan Kerrigan
Os quartos Queen são muito pequenos, mas o rei era super aconchegante e agradável. As camas são muito confortáveis. Hotel geral agradável. Mas o motivo pelo qual eu voltaria é o ótimo atendimento ao cliente, especialmente Chris! Nunca tive um atendimento tão bom em um hotel e ele fez toda a diferença. Tão gentil e verdadeiramente se preocupa com que o hóspede fique confortável e feliz. Eu gostaria que cada hotel tivesse alguém como ele !!
starstarstarstar Aleks Zgonjanin
Las habitaciones con cama grande son demasiado pequeñas, pero el rey era muy acogedor y agradable. Las camas son muy cómodas. Buen hotel en general. Pero la razón por la que volvería es el excelente servicio al cliente, ¡especialmente Chris! Nunca tuve un servicio tan bueno en un hotel y él marcó la diferencia. Tan amable y verdaderamente se preocupa por que el huésped se sienta cómodo y feliz. ¡Ojalá todos los hoteles tuvieran a alguien como él!
starstarstarstar Aleks Zgonjanin
Queen rooms are too small but the king was super cozy and nice. Beds are very comfortable. Overall nice hotel. But the reason why I would return is the great customer service, especially Chris! I never had such good service in a hotel and he made all the difference. So kind and truly cares for the guest to be comfortable and happy. I wish every hotel had someone like him!!
starstarstarstar Aleks Zgonjanin
Quarto super confortável. Calmo (um luxo em Nova York). Excelente equipe de recepção - grite para Em que cuidou muito de nós e foi até mesmo capaz de nos atualizar porque havia um quarto disponível. Ansioso pela visita pós-pandemia para desfrutar do bar da cobertura.
starstarstarstarstar Barbara Lynn Cantone
Super comfortable room. Quiet (a luxury in NYC). Excellent reception staff - shout out to Em who took great care of us and was even able to upgrade us because there was an available room. Looking forward to post pandemic visit in order to enjoy the rooftop bar.
starstarstarstarstar Barbara Lynn Cantone
The experience was phenomenal! When I first arrived at HGU, the hotel staff members were super friendly and accommodating. They held our bags until our room was ready, upgraded our room to a King Suite, and made sure we had everything we needed. The hotel staff member "EM" in particular was fantastic. He showed us around the hotel, provided excellent service, and recommended places to visit and eat locally.
Our room was clean, spacious, modern, and located in a central part of Manhattan. I am excited that I have a timeless, chic hotel to stay in New York!
Side note: Ask for "EM" when you book your room- he's great!!
starstarstarstarstar Morgan Dunn
Me gusto
starstarstarstarstar luz Marina Arevalo Garcia
Cambieron El programma de vino
starstarstarstarstar Aldo
Muy limpio, excelente calidad en blancos y buena ubicación
starstarstarstarstar Cristina Leboreiro Álvarez
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