September 2022. I am a full time traveler due to my job. Every week I am in a different Hilton and this one is ABSOLUTELY one of THE BEST ONES!
1 Parking : I never had any issues in finding parking even when it was crowded
2 The property is new and clean. No even a bit of dust
3 The market well stocked
4 I wish they had an outdoor pool but the indoor pool was great and with lounge chairs
5 Rooms : I LOVED THE ROOM!!! Fresh, new and super clean. The bathroom was the best part and I'll miss it! I loved the closet with the big mirror as well and the sliding door! The Keurig coffee maker was excellent even if every morning they have coffee in the lobby
6 The STAFF : They have the best and most carying staff in the whole Hilton Hotel chain! They have been extraordinary and so nice! They treated me like if I was a member of their family and each one of them was nice towards everyone! This is the customer service that every business should have. I was so happy about being here!
7 The property is close by to shops and restaurants ( you can walk )
And the Welcome basket made my stay unforgettable! It is the little things ❤️
Thank you for having me!!!!
starstarstarstarstar Daniela Gaudino
The staff at this hotel is VERY great. I appreciate them and enjoyed my two week stay there. Rooms were cleaned very well. The cleaning staff enjoyed their jobs and took pride in their work, you can tell. I will definitely return here when I'm back in San Jose.
starstarstarstarstar t harmon
It was a great experience and I am glad to choose them for our stay. The entire staff was very friendly and helpful. They all made us feel like we were home. So, customer service was excellent. As far as room service is concerned, the room service associate came like thrice as we were sleeping or using the restroom or getting ready for sightseeing but she never got upset or canceled on us. Instead, she came back and did an awesome job. Shoutout to all the employees. Good job at hiring such amazing employees. We felt super secure and didn’t even feel unsafe at anytime. In fact, we would chat in the lobby till 3am and then go to our rooms but I never felt uncomfortable or unsafe. Loved my stay and looking forward to come back. Highly recommend everyone.
starstarstarstarstar Farista Yanni
I arrived on Saturday and walked into two customer service people at the front desk, Faisal and Diane. Both of them said hello but exchanged a short uncomfortable silence between figuring out who would help me to get checked in. Neither of them smiled nor seems to be happy that I was there but that's just customer service in the Bay Area I guess. The swimming pool was open and clean. The weight room was also available for use and was also clean. The room that I stayed in was not cleaned up to my expectations but I did not complain. I noticed that the door had not been wiped down, the desk area was also not wiped down and I could see marks on the headboard that appeared to be grease from someone sitting there previously. The quality of the room was good. They have little breakfast boxes and said the kitchen is still closed due to covid although the Mandate ended quite a while back. Their moving dolly for my luggage was absolutely terrible and I complained about it twice. They apologized and basically said that's just the way it is because someone damaged it and it didn't sound like they were going to be replacing it. Both of them are not working properly. Even upon seeing me struggle with my luggage, no one offered to help other than another hotel guest. I would expect a better customer service at the Hilton, even the Holiday Inn has helped with Luggage in the past. I left a generous tip for the maid hoping they would clean the room better for the next guest. I was not impressed with their customer service all the way around.
starstar Empress B.
Have stayed her a few nights now and it's always pretty good. Only real complaint is they don't have their free breakfast going at the moment, and the paid breakfast boxes are pretty lame. It's located right next to a shopping plaza with some very good food options, which is a huge plus. All in all, it's clean, well-maintained, has friendly front desk staff, and is pretty quiet. We will be back.
starstarstarstarstar Jason Matsumoto
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