The Hyatt Regency JFK Airport At Resorts World New York City... whew! Showcasing "Park Hyatt" brilliance, exported to Queens.
What is this hotel? A 4-star built in 2021 intended to draw travels into a Vegas-like charm, with a New York twist. Resorts World, the owner of the hotel and and adjacent casino, leverage the Hyatt brand to the benefit of its guests, mainly casino players. The hotel's cash rates are purposefully "high" to further the notion of value, and that there is, for the right price. A lot of people might not know this, but right around when the hotel opened, Hyatt had listed the price of their suites to $89 + 6000 "World of Hyatt" points (roughly $215 combined) which is a tremendous price for a suite. The ensuing travel blog coverage made availability of these suites drop precipitously. They have since course corrected and list the cash price of a suite at around $1199. Points bookings show rooms at 12,000 World of Hyatt Points which is competitive for the area, since it's the same amount as Hyatt Place in Long Island City and LaGuardia Airport and neither offer free parking.
For what it's worth, the Executive Suite was amazing, and more immaculate than any hotel room I have ever been in. Everything about the room was as described, and though the official website is missing pictures, you can find some attached to this review and travel blogs. It's only a shame that I couldn't use it for a long as I could. A late check-in due to cleaning (elite status customers get to stay later, meaning there's no time to clean the rooms before the next guest arrives) resulted in a later check out of 1pm for me, as opposed to 11am. Room requests (for instance, extra sheets) were honored, with a little to be desired on response time.
If you arrive on time for food to be served, you might find the Regency Club useful. In line with many hotels' "business center", the Regency Club houses a desktop computer which can be used. However, arriving at off-peak hours means there won't be much in there midday save for coffee (from a Douwe-Egbert machine), Teavana Tea, individually wrapped fruit, and a Rice Krispie or Brownie treat bars. Beverage selection was Pepsi products, fruit juices, and milk, though during off-peak hours the fridge holding these items may be locked also.
Is there anything else which leaves something to be desired? Of course. The opulence of the casino attracts all sorts of people, including troublemakers and problem addicts. The building is also technically owned by Resorts World, so the security is responsible for the whole building and is prominent throughout, stern but professional. One person earlier remarked about how bathroom access is restricted to guests at the hotel, and not visitors to the casino itself. That is true, but what's particularly frustrating is that even restricting it to paid guests hasn't stopped it from needing attention. I walked in to see what I'm sure was an arts and crafts experiment (vomit) in the bathroom seat and the fact it wasn't immediately phoned in for attention after bringing it up to the front desk was disconcerting.
Please note that, despite the name, this is not an airport hotel. You will need to take a taxi, the Q7 or Q10 bus, or an Uber to get to the airport. Not providing a hotel shuttle is a huge disappointment.
However, all in all, this place is an oasis hotel in a cluster city, which is why I give it great marks. This hotel is not for a native New York experience, it is for a getaway within a city. The massive parking lots and navigation to the hotel almost assures this, and you will not go here by accident. I'd say the Hyatt Regency JFK Airport at Resorts World New York City packs a great value for comped players, outsiders wanting to try a little something new, and seasoned travelers. On account of the distance from Manhattan, it's not the place to go if you want to be within arms reach of the city, but for many that's fine. The novelty of the hotel and its larger sized rooms make it a tempting place to return to.
starstarstarstar Daniel
Overpriced. Waste of money. Stay at a cheaper, better service hotel nearby.
star Rohan Brijlall
Beautiful rooms but poor service. This hotel also DOES NOT have a shuttle to JFK airport, despite being the “Hyatt Regency JFK airport”. The 12min ride will cost you a $25 Uber ride
starstarstar Paavo T
Overpriced. Waste of money. Stay at a cheaper, better service hotel nearby.
star Rohan Brijlall
Beautiful rooms but poor service. This hotel also DOES NOT have a shuttle to JFK airport, despite being the “Hyatt Regency JFK airport”. The 12min ride will cost you a $25 Uber ride
starstarstar Paavo T
Overpriced. Waste of money. Stay at a cheaper, better service hotel nearby.
star Rohan Brijlall
Beautiful rooms but poor service. This hotel also DOES NOT have a shuttle to JFK airport, despite being the “Hyatt Regency JFK airport”. The 12min ride will cost you a $25 Uber ride
starstarstar Paavo T
Eu tinha acabado de entrar no prédio para ir ao restaurante da fábrica de açúcar no saguão. Fui usar o banheiro e os seguranças correram até nós e exigiram a chave do quarto para usar os banheiros do saguão principal. Ele estava sentado perto dos elevadores e não tinha nada que nos seguir. Seu trabalho era garantir a segurança dos hóspedes.Posso ver por que o hotel teve um começo difícil, se é assim que eles tratam os hóspedes e clientes. Estivemos lá no sábado, 18/9, às 3h05, se sua equipe quiser ensinar o serviço de segurança ao cliente.Tivemos que descer para outro nível no lado do cassino com meu pai com uma perna ruim. Nojento para o que deveria ser um restaurante e propriedade sofisticada.
star Kyle Schwarz
Acababa de entrar al edificio para ir al restaurante de la fábrica de azúcar en el vestíbulo. Fuimos a usar el baño y seguridad se apresuró a nosotros y exigió la llave de nuestra habitación para usar los baños en el vestíbulo principal. Estaba sentado cerca de los ascensores y no tenía por qué seguirnos. Su trabajo era garantizar la seguridad de los huéspedes de la habitación.Puedo ver por qué el hotel ha tenido un comienzo difícil si así es como tratan a los huéspedes y comensales. Estuvimos allí el sábado 18 de septiembre a las 3:05 si su equipo quisiera enseñarle a su servicio de seguridad al cliente.Tuvimos que caminar a otro nivel en el lado del casino con mi padre con una pierna mala. Asqueroso para lo que se supone que es un restaurante y una propiedad de alta gama.
star Kyle Schwarz
I had just walked into the building to go to the sugar factory restaurant in the lobby. Went to use the washroom and security rushed to us and demanded our room key to use the washrooms in the main lobby. He was sitting over near the elevators and had no business following us around. His job was to ensure safety of room guests.
I can see why the hotel is off to a rough start if this is how they treat guests and diners. We were there Saturday 9/18 at 3:05 if your team would like to teach your security customer service.
We had to walk down to another level on the casino side with my father with a bad leg. Disgusting for what is supposed to be a high end restaurant and property.
star Kyle Schwarz
Serviço muito ruim, pedi escova de dente no quarto e nenhum corpo veio, o quarto não tem escova e pasta de dente. Os trabalhadores precisam ser treinados e educados. Saudações muito pobres. O serviço do hotel demorou tanto
star R M
Quartos agradáveis. Muito bom para animais de estimação. Os funcionários são muito simpáticos
starstarstarstarstar mel Quim
Eu daria a ele 5 estrelas Bcus, é realmente um hotel lindo e os funcionários são super legais, no entanto, ainda é super novo e precisa ser corrigido. Às 2 da manhã eu estava com uma dor extrema e liguei para o serviço de quarto para trazer Tylenol ou algum analgésico e eles o fizeram. Mais uma vez, por volta da tarde, liguei para pedir mais e alguém na recepção me disse que não era permitido fornecer analgésicos, o que era confuso. Acho que regras de diferenças para tempos de diferenças, idk. Eu pedi serviço de quarto de comida outro dia e não tive nenhum problema em fazê-lo, mas à noite o restaurante estava tão cheio que eles nunca atenderam. Cada vez que pedia toalhas extras, enxaguatório bucal, chegava ao meu quarto super rápido. Como eu disse, acho que os problemas menores eram do Bcus, o hotel é tão novo, mas ainda assim o recomendo para quem quer ficar na área. Além disso, sou um cliente globalista do Hyatt e o regency club do hotel negou-me a entrada porque eu não tinha vacina à prova, então tenha isso em mente se quiser utilizar todos os recursos / cassino / restaurantes do hotel.
starstarstarstar Ni
Quartos enormes, hotel enorme. Eles têm um mercado atraente no andar de baixo e alguns restaurantes. O cassino também é divertido, mas eles realmente precisam contratar MUITO mais funcionários porque o hotel é muito grande
starstarstarstarstar John Ivory
Muy mal servicio, solicité cepillo de dientes en la habitación y no vino ningún cuerpo, la habitación no tiene cepillo de dientes ni pasta de dientes. Los trabajadores deben recibir formación y educación. Saludos muy pobre. El servicio del hotel tomó tanto tiempo
star R M
Bonitas habitaciones. Se admiten mascotas. El personal es muy agradable
starstarstarstarstar mel Quim
Le daría 5 estrellas Bcus, realmente es un hotel hermoso y los trabajadores son súper amables, sin embargo, todavía es súper nuevo y necesita aclarar los problemas. A las 2 de la mañana tenía un dolor extremo y llamé al servicio de habitaciones para traer Tylenol o algún alivio del dolor y lo hicieron. Una vez más, alrededor de la tarde llamé para pedir más y alguien en la recepción me dijo que no se les permitía dar analgésicos, lo cual era confuso. Supongo que las reglas de diff para tiempos de diferencia, idk. Pedí servicio de comida a la habitación otro día y no tuve ningún problema en hacerlo, pero por la noche el restaurante estaba tan lleno que nunca recogieron. Cada vez que pedía toallas extra, enjuague bucal, llegaba a mi habitación muy rápido. Como dije, creo que los problemas menores fueron porque el hotel es tan nuevo, pero aún así lo recomendaría a cualquiera que se quede en la zona. Además, soy un cliente globalista de Hyatt y el club de regencia en el hotel me negó la entrada porque no tenía una vacuna de prueba, así que téngalo en cuenta si desea utilizar todas las características / casinos / restaurantes del hotel.
starstarstarstar Ni
Very poor service , I requested toothbrush in the room and no body came , the room has no toothbrush and toothpaste.Workers need to be trained and educated . Greetings very poor . Hotel service took so long
star R M
I would give it 5 stars Bcus it really is a beautiful hotel and the workers are super nice, however it’s still super new and needs to wrinkle out the kinks. At 2am I was in extreme pain and called for room service to bring Tylenol or some pain relief and they did it. Again, around the afternoon I called for more and someone at the front desk told me they weren’t allowed to issue pain meds which was confusing. I guess diff rules for diff times, idk. I ordered food room service another day and had no problem doing so, but at night the restaurant was so busy they never picked up. Every time I called for extra towels, mouthwash, it got to my room super fast. Like I said, I think the minor issues were Bcus they hotel is so new, but I’d still recommend it for anyone staying in the area. Also, I’m a globalist customer with Hyatt and the regency club at the hotel denied me entry because i had no proof vaccine, so keep that in mind if you want to utilize all of the hotel’s features/casino/restaurants.
starstarstarstar Ni
Habitaciones enormes, hotel enorme. Tienen un lindo mercado en la planta baja y algunos restaurantes. El casino también es divertido, pero realmente necesitan contratar MUCHO más personal porque el hotel es realmente grande
starstarstarstarstar John Ivory
Huge rooms, huge hotel. They have a cute market downstairs and some restaurants. The casino is fun too, but they really need to hire A LOT more staff because the hotel is really big
starstarstarstarstar John Ivory
Nice rooms. Very pet friendly. Staff are very nice
starstarstarstarstar mel Quim
O Hyatt abriu há dias, então você acha que eles teriam uma equipe completa? Mas eu acho que mesmo empresas de bilhões de dólares são baratas, então eles não podem nem mesmo contratar uma pessoa em tempo integral para atender ligações e fazer reservas, então eu reservei um quarto em outro hotel. Oh, esperei 20 minutos e ninguém atendeu o telefone?
star Calogero C. Costantino
Hyatt abrió sus puertas hace unos días, ¿cree que tendría un personal completo? Pero supongo que incluso las empresas de miles de millones de dólares son baratas, por lo que ni siquiera pueden contratar a una persona a tiempo completo para que conteste las llamadas telefónicas para hacer reservas, así que reservé una habitación en otro hotel. Oh, esperé 20 minutos y nadie contestó el teléfono.
star Calogero C. Costantino
Hyatt just opened up days ago so you think they would have a full staff? But I guess even Billion dollars company's are cheap so they can't even hire a full time person to answer phone calls to make reservations so I booked a room in another Hotel. Oh I waited 20 minutes and no one picked up the phone?
star Calogero C. Costantino
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