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star star star Lateral Derecho # 265, Zona de Playa - Talara Piura, Máncora, Peru, Peru
Excellent place, a few meters from the sea, the cleanliness of the room and the place very good ... I do not give 5 stars for the food ..👎 ... the.resto excellent .. !!
Excellent place, a few meters from the sea, the cleanliness of the room and the place very good ... I do not give 5 stars for the food ..👎 ... the.resto excellent .. !!
Excellent place, a few meters from the sea, the cleanliness of the room and the place very good ... I do not give 5 stars for the food ..👎 ... the.resto excellent .. !!
It is quiet and orderly and it is somewhat familiar
The stay at the kites hotel was very good, The first class service I am very happy for the welcome and the attentions received by the administration and the staff who work all very welcoming I personally recommend that if you want to visit Mancora you arrive or make your reservations here at this hotel you will not regret the prices are comfortable and the first-rate attention until another opportunity, friends of the kites hotel, very grateful for everything
Everything's fine, the hotel is really good the attention too justbe careful when choosing the room because some are not in front of the beach but not a real problem. A very good pro would be that there are restaurants nearby The administration was messy but we were able to solve our problems
The price quality in Mancora
Everything's fine, the hotel is really good the attention too justbe careful when choosing the room because some are not in front of the beach but not a real problem. A very good pro would be that there are restaurants nearby The administration was messy but we were able to solve our problems
The price quality in Mancora
Everything's fine, the hotel is really good the attention too justbe careful when choosing the room because some are not in front of the beach but not a real problem. A very good pro would be that there are restaurants nearby The administration was messy but we were able to solve our problems
The price quality in Mancora
Beautiful place
good food, godd people, very nice people, good infraestructure, RECOMEND forfamilys and couples
good food, godd people, very nice people, good infraestructure, RECOMEND forfamilys and couples
good food, godd people, very nice people, good infraestructure, RECOMEND forfamilys and couples
Great value in off-season! Loud music from the village can be a problem for light sleepers
“WORST CUSTOMER SERVICE EVER,REFUSAL TO REFUND DEPOSIT, GUESTS BEWARE!” This is the worst travel experience I have ever experienced in all my years of traveling and the worst part is that I haven't even made it to their facility! They were very quick to take my deposit, but when I canceled 9 weeks in advance due to work obligations, they constantly ignored my emails after 1-2 weeks which was extremely frustrating an unprofessional. I had to chase them day in and day out just to get any type of response. In the end, they told me they could not refund my money because it was booked for high season but could reserve it for future bookings. There is ABSOLUTELY NO WRITTEN POLICY on the website which states this and they cannot expect a potential customer to honor something they were never notified of!! This is completely unreasonable as they were notified 8 weeks before and I do not believe that they cannot find any other customer to fill this slot. There is no legal binding contract between us and nothing on my paypal receipt which states this either. The only indication on the website is that all cancelations must be made 4 weeks prior with no exceptions. There was never an indication stating that a refund could not be issued because it was high season! I am not in the position to travel to Peru during this time and this has left such a bad taste in my mouth that I have no desire to ever do business with Kites Mancora. This is completely unjust and unprofessional. I feel completely taken advantage of and I warn you to beware of thinking twice in doing business with them. I have everything documented to protect myself, but obviously they have no desire to rectify the situation. I have asked them dozens of times to refund my deposit and have pleaded my case for which they completely ignored. I am very upset with the loss of my $300 deposit and the worst customer service I have ever experienced. I have dealt with better and even higher end facilities who all have a reasonable cancelation policy. This is beyond unreasonable and I will never recommend this accommodation to any potential customers. I tried to call the US number on their website which does not work. I have also attached a screenshot of the written policy on their website in small letters in case they decide to change the policy. This is completely shady and I should have read all the reviews closely before I decided to book these accommodations which I now will always regret.
Lateral Derecho # 265, Zona de Playa - Talara Piura, Máncora, Peru, Peru
