We came to Meliá for our honeymoon and the experience has been unmatched! Juan and Jose were incredible in planning out every piece of our week with us, setting up meal reservations, rides and answering every question we had during our entire stay.
Gustavo and Moses provided a very nice dining experience on my birthday and surprised us with a birthday cake and song! It was such a pleasant surprise!
Everyone we came into contact with on the property was super friendly and accommodating.
We highly recommend Meliá and it's wonderful staff/restaurants/overall property.
starstarstarstarstar Marissa Jones
We loved the fact that we could enjoy our honeymoon stress free and without kids. The beach was beautiful and well maintained, the pool was cool and clean. The staff was very friendly and we never felt that we were not welcomed. The room was very clean and we were walking distance from the beach, the pool and the restaurants. Our butler Eddy Sambo catered to our every needs. He was professional, kind and helpful. He booked us very good restaurants and made sure we were not missing anything. All in all i would definitely recommend this resort to anyone!!
starstarstarstarstar Chris Stephan Trouillot
Foi este mês que tivemos a mais linda e fantástica viagem das nossas vidas, só temos a agradecer ao Meliá Punta Cana Beach Resort e ao nosso concierge Favorito Eduardo Sambo, tratou de absolutamente tudo para nós no resort, entre reservas para jantar e bolo surpresa de aniversário ele não falhou em nada, amazing. Já para não falar que tivemos as melhores refeições das nossas vidas 😃Obrigado Meliá e Eduardo por nos proporcionarem uma lua de mel Incrível. 🙏🏻😍Iremos com certeza regressar!
starstarstarstarstar Joao Batista
O melhor Bar está localizado na praia com o nome de Cape Nao. Todos a equipe é sensacional, em especial Roberto, Ulisses, Katheryne e Jason. Não deixe de passar láe pedir um drink para essa equipe nota 10. Foi a melhor equipe que nos atendeu em todo o hotel. Parabéns amigos. Até breve.
starstarstarstarstar Ricardo Granzotto
El día siempre comienza con un desayuno bien delicioso de el restaurante Quimera. Con su comida tan deliciosa que te llena. El equipo de quimera están bien excelente con su servicio, especialmente María Morillo. Cada día, empezamos con la sonrisa de Maria que nos hace sentir bien bueno para comenzar el día. En total, la experiencia está excelente para el desayuno excelente como el jugo que está excepcionalmente fresco.
starstarstarstarstar Rene Obando
Hotel lindo … fomos mto bem atendidos. O bar jigger é demais, a Hirania Morales nossa atendende foi muito agradável sempre. Porém recepção e bares da piscina não tínhamos a mesma impressão
starstarstarstarstar Diana Granzotto
Voy a empezar haciendo una valoracion general del hotel de los aspectos mas relevantes.Hotel: Es un complejo enorme. Nosotros en 10 dias quizas conocimos un 70%. Desde que entras se puede apreciar la calidad en todo lo que te rodea. Paisajes muy cuidados y detalles que te hacen sentir especial.Restaurantes: casi imposible probarlos todos. Hay mas de 10. Para desayunar y comer tienes varias opciones de Buffet, siendo la Rumba el que recomiendo. Esta a pie de playa y es sencillamente maravilloso comer con la Brisa.Para cenar hay varias opciones: Italiano, Mexicano, Vietnamita, Mediterraneo, Español, Americano, international, etc... Para mi, el que mas me gusto fue Cape Nao. Y aqui quiero incluir a Randel Castro que despues de estos dias se convirtio en un amigo. Sencillamente una persona maravillosa.El servicio en general bien, cabe destacar el equipo humano que tienen, ya que en todo momento estan ahi pata ayudarte.Habitaciones: amplias y limpias. En nuestro caso con vistas a la piscima y mar. Maravilla. 42m².Playa: Arena Blanca y palmeras. Un oasis caribe. creo que es de los pocos hoteles que tienen una red protectora para las algas con lo que reduce en gran medida la aparicion de estas.Recomendamos coger la excursion de Isla Saona. TOP.Recomendable 100%, nosotros sin duda volveremos.😍😍
starstarstarstarstar Ruben Gomez Santos
Recomendo, todavia a receção não soube explicar nada, pedimos um late check out as 13h, recusaram, pedimos transferes, nada, entre várias e simples situações fáceis de resolver. Os mais afáveis são os jardineiros, as empregadas de limpezas e a "senhorita" Júlia que servia os cafés Nespresso junto a entrada do principal restaurante " moisaco" Boa experiência em todos os restaurantes menos ao do Mediterrânio, o Jesus péssimo atendimento... Foram 7 dias incríveis.
starstarstarstar jimmy Dinamite
Las instalaciones del hotel, son impresionantes , la atención del personal del hotel deja mucho que desear . Gente que trabaja de cara al público no puede estar con esa cara de amargados, parece que les están obligando a trabajar. Los animadores del hotel encantadores. Nos robaron 100$ de la habitación , y el hotel se limpia las manos diciendo que teníamos que haberlo metido en la caja fuerte . Sin duda, así lo haremos la próxima vez en cualquier hotel al que vayamos. Pero ya vale estar en un resort Melia 5 estrellas y que te robe el personal de limpieza ….
star Felipe Benito Martínez
Una estancia formidable, fui con 2 amigos y no nos faltó de nada, la atención de los empleados del hotel fue inmejorable así como sus instalaciones y servicios. Queremos hacer una mención especial a “Mamá” que era la camarera que se encontraba en la barra de la piscina principal, a Radalis y a Jasiel ya que estuvo pendiente de nosotros durante toda la estancia. Si tuviera que proponer algún cambio, es cierto que para reservar comida o cena en los restaurantes era muy tedioso, mucho tiempo de espera en las colas que se formaban y no existía (o al menos así nos lo comunicaron) forma de reservar por teléfono. Gracias! Repetiremos seguro!
starstarstarstarstar Javier Sanz Carbonell
First time at this resort and hit the jackpot!! Great place and we were treated like royalty it was nice to meet new faces! Beach was great and food was amazing! Staff was all great! Pedro Hernandez is one of the best employees there we sure will miss him! Thank you for all that you did for our stay there we loved every minute of it!
starstarstarstarstar Almedina Islamovic
We visited Melia Punta Cana as guests for a wedding and upgraded to the Level package. We were lucky enough to get Alejandro as our butler and that was like icing on the cake to an amazing resort and staff. Alejandro made sure all of our needs were taken care of....whether it be dinner reservations, spa appointments, or transportation. He ensured that everything was in place. In addition to the exceptional service we received from Alejandro, all of the staff was amazing. We enjoyed the Level exclusive lounge, restaurant, pool, and especially Jonathan the bartender in the rooftop bar. The restaurants were great, the pool and beach areas nice and relaxing, but the staff is AMAZING! Thank you Alejandro for everything....we will definitely be back!
starstarstarstarstar Tiffaney Sheard
If I could give them 0 stars I would. I’ve stayed at multiple hotels in Punta Cana and this is by far the worst one, avoid at all costs. During breakfast my plate of untouched pancakes and bacon was removed from my table without asking if I was done. For lunch the entire time they had 2 flavors of ice cream vanilla and strawberry minutes before closing for lunch they brought out a peanut flavored ice cream and told customers they could not get any because there was none left. A line of workers appeared and in our faces filled huge cups of ice cream of the new flavor that they clearly reserved for themselves. This seems unprofessional and unacceptable because I paid for myself to eat and enjoy this resort not for the workers to reserve food for themselves. I don’t mind them eating the food, however I do mind being lied to and then watching them eat it in my face and take the buckets of ice cream out while the buffet is still open for lunch. The shower gel in my room was filled with water instead of being refilled, I removed it from the shower and left it opened and emptied on the sink for them to refill with actual soap. Cleaners came in and ignored it left it exactly where I placed it. The excursion agents are at the door of the buffets waiting for you to come in and hound you to book something through them. There’s no seafood besides soup and mussels available for all inclusive guests those options are only available for an extra fee. $71 for surf and turf which at other resorts it is available even at the buffets at no extra costs The customer service here is through the floor which is very sad to see since the resort itself is actually very appealing. If I could go back in time and book elsewhere I would.
star Em
El país es estupendo, al igual que su gente y su clima. Nos han hecho pasar unas vacaciones geniales e inolvidables en estas tierras tan fantásticas y, principalmente, todo ha sido gracias al asistente que el hotel nos puso desde nuestra llegada hasta el mismo momento de abandonar el hotel. Muchas gracias Alejandro por toda tu ayuda, recomendación y profesionalidad.
starstarstarstarstar Cesar Baldo
Excelente servicio de animadores, pero el servicio de mesa y servicio en recepción del lobby dejan mucho que desear ,son muy lentos a la hora de servirte y atenderte y rara vez resuelven losproblemas que puedan surgir durante la estadía, las habitaciones en cuanto a limpieza de los peores hoteles que he estado, servicio pésimo no se corresponde a un 5! estrellas abandonadas, suciasy viejas, mal mantenimiento y limpieza de las habitaciones, por lo demás en cuanto a comidas, paisajes y entornos fabulosos pero se echa en falta más profesionalismo en el sector de la hostelería.
starstarstar Mariangeles Alvaro
Pasamos unas excelentes vacaciones en este maravilloso hotel. Nuestro mayordomo Joel fue fenomenal, estuvo atento a todas nuestras necesidades, nuestras reservas de cenas, estuvo atento a mi celebración de cumpleaños. La comida en general es excelente y las instalaciones muy limpias y ordenadas. De seguro volveremos.
starstarstarstarstar Norielis caraballo
I would recommend this place to anyone who needs to relax and treat themselves. We had wonderful service and the staff was very friendly. Our conciergewas attentive and was able to facilitate appointments and reservations. The only issue was the staff did try to sell us vacation membership and I didn’t know this was part of the stay. They were very friendly and did give us perks for listening. Although they didn't pressure us into buying one, it would have been nice to know. The food was great.
starstarstarstarstar Delena Martello
Péssima experiência na lua e mel... Chegando no hotel a recepção não começou boa, funcionários pouco receptivos e com pouca vontade de ajudar. No dia seguinte, visando melhorar nossa experiência, contratamos o THE LEVEL, A MAIOR ENGANAÇÃO QUE EXISTE NESTE HOTEL e pagamos o valor de R$ 3.000,00 ... Contratamos esse serviço acreditando que teríamos o atendimento melhor e diferenciado levando em consideração o alto custo. Porém ninguém sabe dizer o que vem incluso, a não ser um restaurante exclusivo, e sobre as bebidas premiuns ninguém sabia dizer quais eram inclusas ou não. O serviço incluía atendimento de garçom na praia, porém os mesmos só serviam bem os clientes que os pagavam gorjeta, caso o cliente não pagasse não era servido com frequência. Nos enganaram informando que ao contratar o serviço the level não seria necessário o agendamento dos restaurantes temáticos, informação essa que nos deixou uma noite sem conseguir jantar. Sobre os carrinhos de golfe que também era um serviço exclusivo the level, raramente passavam e quando passavam se recusavam a nos levar, falavam para pegarmos o trenzinho. Funcionários não sabem informar nada, são totalmente perdidos! Depois de muita luta conseguimos descobrir quais bebidas premiuns estavam inclusas no the level, porém as mesmas só tinham no bar DA RECEPÇÃO e sempre estavam em falta. Shows noturnos nunca eram informados, e além disso o hotel era muito desanimado. O show mais animado que teve foi do the beatles. App não serve para nada, não tem informações. Na parte da praia exclusiva para o the level, o bar não havia nenhuma bebida premium. Informei que estávamos em lua de mel e mesmo assim o hotel não ofereceu nada especial para a ocasião. Resumindo, THE LEVEL NÃO VALE A PENA, é uma enganação E O HOTEL MELIA MENOS AINDA.
star Ricardo Belchior
Visitamos a Meliã Puntacana Beach, foi uma experiencia otima, tem muitos restaurantes bons. Gostamos bastante de Quimera y Rumba. Quero destacar o bon serviço de garçom de praia e piscina, foram muito atenciosos e fizeron drinks fantasticos y muchas gracias a Santo Polanco por el gran trabajo!!
starstarstarstarstar lHI nemesis
Por la habitación, muy cómoda y sobre todo la atención de Kerlyn y de Rubí, gracias a ellos he tenido una estancia memorable, al principio tuve algunos inconvenientes que Kerlyn me solucionó rápidamente, luego Rubí siempre estuvo atenta y pendiente de si necesitaba algo, muy buena la atención. Por otro lado lo único de lo que podría quejarme es de la actitud de algunos camareros y camareras de los restaurantes Rumba y Mosaico (si no les das propina desde el principio no te atienden de buena manera, una pena la verdad), del resto todo increíble!!!
starstarstarstar Jose Angel Marcano
iPhone 12 & 13 demagnetize key cards, requiring new room cards from the front desk whenever they touch.
Drinks and bar staff were above and beyond.
Bikes should be available to use more freely throughout the resort during more hours to get around. Especially in light of the shuttle running inconsistently.
Breakfast was incredible every day, plenty of options and fantastic staff.
Beach was clean and well maintained.
Rooms were larger and better than expected.
Towels were not available everyday depending on availability.
Booking restaurant reservations by far the most disappointing part of the resort. Of the 5 restaurants available, all 5 were “fully booked” the first 3 days we were there, with only 1 reservation available on our final night at 9pm. Conflicting information from different staff members on when/where we could book. Some said only same day via the front desk, others said in advance by calling or using the mobile app, both of which did not work in our experience. Would recommend the mobile app be updated with a redesign to allow restaurant reservations in the app, letting guests book reservations themselves via the same system as staff uses.
starstarstarstar Neil Schloth
Férias perfeitas! Atendimento impecável de todos os funcionários. O resort é muito completo, a comida maravilhosa e ficamos muito bem acomodados em nosso quarto. Alejandro, nosso concierge foi impecável e nos auxiliou em tudo! Os meninos do bar da piscina (Hector, Radalis, Ramón e Denia) são muito simpáticos e as meninas do spa são maravilhosas, bem como Orlando que nos ofertou os passeios na região. O resort é muito limpo e lindo, a praia ainda mais. Recomendo de olhos fechados! Foi uma experiência única.
starstarstarstarstar Ana Paula Có
As pessoas que atendem no bar são sensacionais, super simpáticas e fica aqui nosso agradecimento para Denia, Hector, William e Radallis. Super simpáticos, ajudando com tudo o que precisamos e cuidado de nos manter bebados sempre que necessário.Uma coisa que incomodou foi que eles precisam caminhar cerca de 1km para o lobby para ter suas refeições. Um absurdo, visto que tem carrinho de golfe passando o dia todo.Poderiam deixar que usassem sempre que houvesse espaço, mas era muito difícil os carros estarem cheios, nao faz sentido ter que fazê-los caminhar até lá!
starstarstarstar Igor Castro
My husband and I went to Melia to get away before our baby is born and we loved it! Alejandro took such great care of us, he was so attentive and met all our needs. Anything we needed or wanted, didn’t matter what time it was he would handle. I definitely recommend! All the staff was so caring and nice, the service was always excellent, we never had to leave the resort. We felt so comfortable and felt at home. We will definitely be returning!
starstarstarstarstar Sharon Jurado
The Melia is one of the better resorts in the are and you will not regret your stay the beach is breathtaking and the rooms divine. If you come do yourself a favor and go to the jigger it has great ambiance and phenomenal drinks served up by two of the best bartenders in Punta Cana, Jorge and Claudia. Would recommend for anyone searching for a more relaxed setting with top notch drinks.
starstarstarstarstar alex toots
llegamos sl hotel hace 3 dias las instalaciones son lindas 1 - la atencion es muy descordial y desantenyos.2- no tienen vajilla suficiente, se quedannsin comida sin bebidas sin edulcorante, etc tardan mucho en atederte . 3- la comida para chicos es limitadisima solo nuggets o fideos secos 4- no tienen internet los televisores 5- la calidad de la comida es 5 puntos como mucho no lo Recomiendo yo viajo mucho y nunca me paso esto
starstar Mariel Fontan
Nos encantó nuestra estancia en el resort Meliá Punta Cana la semana pasada. El hotel era simplemente precioso, especialmente el hermoso paisaje, los jardines y las fuentes. Por supuesto, las playas tropicales del Caribe justo al lado del hotel fueron lo más destacado. El personal del hotel fue muy servicial con nosotros durante toda nuestra estancia y nos hizo sentir como en casa. Sin duda volveríamos! ¡Un agradecimiento especial para el equipo de Servicios al Huésped y Felix Montilla por su servicio excepcional durante nuestras vacaciones!
starstarstarstarstar Unmeel Banerjea
The level of service provided from the entire Melia Team was incredible. Every team member we encountered went above and beyond to ensure our stay was excellent.Our Concierge Team was Felix and Armando, who were both incredibly accommodating and constantly checking in to see if there was anything they could do or provide to ensure our stay was that much better.
starstarstarstarstar Lauren Pfeffer
I recently stayed at Melia Punta Cana for leisure and had an incredible experience.Felix and Armando went out of their way to ensure that our stay was perfect the entirety of the trip and made sure to check in multiple times each day to ensure that all of our needs were met. Thank you to them!On the last evening of the trip we were invited to a specialty dinner provided by hotel management (thank you Rafael!!) which was beach side and incredible. Nelson was our server and provided amazing service throughout the entire experience. The Chef prepared an excellent meal and took in the allergy considerations we had!The entire team was so warm and welcoming and provided an amazing vacation for us. Melia Punta Cana is a fantastic hotel and we cannot wait to visit again soon!
starstarstarstarstar Jeffrey Brosi
Juan our butler made this experience 5+ stars! He took care of everything from reservations at restaurants and spa appointments to connecting us with the right excursion contact. Wow!
The service at this hotel is the best I have seen. Seriously one of the most incredible vacations we have had. Highly recommend!!!!
Final day and still service is over the top! Thank you Cindy, Francisco and Moises for the smooth and friendly check out! We will be back!!!!
starstarstarstarstar Rhonda Weinbach
Tuvimos la oportunidad de alojarnos para pasar año nuevo. La infraestructura es fenomenal, una belleza. Aunque tengo que decir, nos llamó mucho la atención, que tanto el personal de bares como en la barra no estuvieron a la altura del hotel. Dejó que desear su servicio, en cada sitio estaban desbordados.
starstarstar Erica Paola Gatica
El hotel es maravilloso, realmente estamos encantados de toda nuestra estadía; las cenas a la carta fueron fantásticas y la playa es increíble; sin duda volveríamos; agradecemos mucho la atención de Felix Montilla y de Hailert Gonzalez por todas sus colaboraciones. No tengo nada más que decir, nos la pasamos increíbles.
starstarstarstarstar Julio Tronco
Las instalaciones buenas pero el servicio en los buffet es malisimo, tardan muchísimo en traerte la bebida la granmayoría son muy ariscos a veces te cohibes en pedir porque parece que les molestas exceptuando algunos que si son amables pero hablo en la gran mayoría. La animacióndel hotel no se si será a causa del covid pero es muy floja. Ha sido un poco decepcionante
starstar Alejandro Carrasco monedero
I stayed for a week and had an amazing experience. From check in to check out, the staff was very welcoming and informative. Alexander Perez in guest services was exceptional in helping me make reservations for all the things I wanted to do while I was in Punta Cana! The resort is absolutely beautiful with so many plants and every aspect of the resort is picturesque! The rooms were very clean and well maintained. There are amazing beach views from the rooftop bar and Rumba restaurant. There are multiple restaurants and so much variety to choose from for each meal. It was great to be able to walk straight to the beach from my room and there is a shuttle bus to go to the other end of the resort that comes every few minutes. I cannot wait to come back next again!
starstarstarstarstar Ping Z
If it was only for the beauty of the resort, I would give it a 5 stars! Very beautiful and excellent atmosphere, the beach is just fabulous and the multiple pools are great. However, it took forever to check in… about 2 hours and we arrived shortly after 3pm… the room was not charming andoutdated and had no closet but some shelves with a curtain. Nothing to hang the towels in the bathroom, hand soap to be used as a body wash. The bathroom flooded and balcony sliding door frame was broken. It was a lot of back and forth to get that situation fixed. After they fixed the bathroom the leak got worse the next day; it was a swimming pool… at this point we just wanted to change our room but it looked like it was an issue… it took a whole day and a lot of negotiations for them to change our room. No apology and no complimentary gesture. We didn’t find the staff to be helpful and hospitable except for 3 of them. The food was terrible in all restaurants except for the Vietnamese one. When we checked out, they were trying to charge us for a phone call we didn’t place. It is very unfortunate because it is a really beautiful place but it is hard to recommend it.
starstar Carmella Jackson
The resort is amazing!The beach was amazing g. I loved the variety of restaurants available.The food was excellent.The staff are very nice. Cindy and Adrian were wonderful at helping us . I will be definitely coming back for another visit. I give them 5 stars!
starstarstarstarstar Antonia Day
This resort is beautiful and amazing I would definitely stay again! Pros: Very Safe (I travelled alone and felt very comfortable), Staff was amazing, professional and nice, I dont speak Spanish and never really had any communication issues. Also cool activities and amenities.Not really Cons but not pros: The food was kind of basic but still good. The resort is huge so not easily walkable - they do have pick up trains/carts (but they’re not as frequent at night)
starstarstarstarstar Shanelle Brown
The staff were awesome, especially Adrian and Cindy. Everyone was very helpful. Accommodations were beautiful. The beach was superb. The restaurants were great and the atmosphere was relaxing. We were treated very well. We are definitely coming back soon, maybe every anniversary.
starstarstarstarstar Christians Confidential
Estivemos no Meliá Punta Cana pela quarta vez e foi sensacional. Bebidas premium e drinks excelentes. Um agradecimento especial ao pessoal do Quimera(Miguel, Maria, Carmen, Charina, Ane e todos os demais que não recordo o nome agora). Resort extremamente limpo e com ótimas instalações. Almoço e jantares a la carte muito bons também.Srs. Oliver, Jean Carlos e o Concierge Yamel todos sempre atenciosos com os hóspedes e sempre atento a todos os detalhes. Adoramos Punta Cana e iremos voltar no próximo com certeza! Recomendo à todos os Brasileiros pode vir com o "Portunhol" conseguimos se comunicar tranquilamente e são acolhedores e simpáticos
starstarstarstarstar Marcelo Batista
El hotel es hermoso! El personal fue muy amable he hicieron nuestra estadía más amena. Quedamos felices y no vemos la hora de poder regresar. El hotel en general Es muy limpio y bien organizado.
starstarstarstarstar Yurley Cantor
¡El recorrido en bicicleta fue mi parte favorita de mi estancia! Fue bueno estar activo y ver toda la propiedad. Nuestro guía, Winfre, estaba muy bien informado y era divertido. También tomé su clase de campamento de entrenamiento. Él es muy bueno haciendo que todos los invitados se sientan tranquilos y eso me gusta mucho
starstarstarstarstar PIMCO New York
El hotel en si es muy bonito, todo limpio y los empleados son muy amables! La pasamos delicioso. Hay muchas actividades dentro del hotel. Los restaurantes tienen buenos horarios y hay muchos bares dentro del hotel. El hotel es gigante pero es bueno si a uno le gusta caminar. A nosotros nos gustó mucho el hecho de que podíamos caminar a todas partes. Si lo suyo no es caminar, tienen trenes que los llevan a su destino. Gracias a todos los animadores por hacernos sentir como en casa. Volveremos!
starstarstarstarstar Daniela Mendoza
Hotel excelente com serviço de excelência principalmente do empregado Alexander Perez sempre atento as nossas necessidades e muito atencioso!!! Parabéns pelo excelente serviço Meliá Punta Cana!
starstarstarstarstar Juliana Carneiro
The Level: Decepção. Atendimento péssimo, alguns funcionários mal educados, serviço de quarto ruim, comida normal. Em 7 dias só repuseram a água do quarto. Teve dias que nem lixo tiraram, só arrumaram a cama. Pedidos no room service não vieram. Mal atendimento nos restaurantes. Acho que até na padaria da esquina nos faria algo especial se disséssemos que estamos em lua de mel. Aqui nem o que tínhamos direito recebemos. Isso porque estamos em uma parte mais “exclusiva” do hotel. Imagine se não fosse.
star Tiago Pinheiro
Meliá e maravilhoso! O atendimento é sensacional, as pessoas são perfeitas, a comida é sensacional! Vale super a pena! Tutty Frut é o mais divertido de todos!! Cindy Zombie é a melhor animadora que já conheci.
starstarstarstarstar Dayene Longo
Melia Caribe é top, comida e bebida a vontade o tempo inteiro. Muita festa , muita bebida e tudo de bom para casais e tbm para a família. Amamos. E o Tuty Frut é o mais divertido de todos, animando durante o dia e a noite!!!
starstarstarstarstar Daniel Gonçalves
Pela cortesia, simpatia e bom atendimento . O serviço fica um pouco comprometido no final de semana, quando a quantidade de hóspedes aumenta demais.
starstarstarstar OSMAR APARECIDO Santos
Was not impressed at all. It's a gigantic resort but not much to do. You need to take a trolley to go EVERYWHERE. The food was not that good(and I'm not a picky eater). No entertainment, and so much algae at the beach that I couldn't get in the water. Lots of mosquitoes and we got sand flies from laying on the beach. Some of the staff were very nice but their were a lot of them who seem to discriminate against brown people. If you need just TOTAL peace and quiet then maybe this is for you. But their are definitely better places in Punta Cana to spend your money. I definitely would not be going back. Barceló is a better choice, my opinion. I'm being generous giving 2 stars.
starstar Eve Private (Eva A.)
Resort amplo acomodações confortáveis piscina maravilhosa praia linda. E para por aí. Serviços péssimos principalmente nos restaurantes self service. Nas noites de festas e casamentos o resort fica lotado e ainda assim disponibilizam apenas um buffet para a ceia q estava lotado! Fila gigante para se servir e espera para sentar uma zona! Minha sorte foi q agendei para ir no restaurante a la carte. O resort a noite é mal iluminado e dificulta mt a locomoção. Para se andar dentro precisa esperar um trenzinho q mts vezes demora mt. Qto ao atendimento dos funcionários alguns te tratam bem mas esses são os que estão interessados em vender títulos. Demais funcionários atendimento de ruim para péssimo ou por má vontade ou por pura falta de conhecimento. Até para realizar o teste para o Covid foi difícil. Uma má vontade enorme dos funcionários para nos levar até o local do exame. No lobby da recepção o atendimento é ainda pior! Tipo vc tem q se virar! Apesar do resort ser mt bonito não volto nunca mais
starstar Gisele Barros
Passamos dias inesquecíveis no Meliá Punta Cana. A começar pelo concierge Eduardo que nos atendeu de forma excelente, fazendo as reservas dos restaurantes e sempre preocupado com o nosso bem estar. Outro ponto alto são os drinks com bebidas de ótima qualidade feitos por equipe do bar Quimera. Carmen e Adriana são pura animação e simpatia! Os restaurantes a lá carte são ótimos! Principalmente o Quimera e Riviera com ótimos pratos e carnes e camarões. Já é nossa sexta vez em Punta Cana e a quinta vez na rede Meliá. Com certeza voltaremos mais e mais vezes!
starstarstarstarstar Marcia Marcondes
What a wonderful time we’re having at the Melia Punta Cana! The resort is beautiful and has a wonderful wellness program packed full of activities. Definitely would recommend The Level!! The upgrade allows you exclusive access to rooftop bar, Quimera restaurant, room service and concierge. Our concierge, Vladimir has been AMAZING!!!! He is quick to respond, ensures that we had a contact for excursions, takes care of dinner reservations, helps us navigate the beautiful large property and thoroughly and accurately addresses anything we need! I read lots of reviews about the food. Well, as a vegetarian, I was slightly concerned. Vladimir ensures that my diet is noted for all reservations and messaged the chef of the Vietnamese restaurant the first night I was here to ensure I had something to eat. Definitely a trip worth remembering!!
starstarstarstarstar Maria Marie
I am very pleased with how the bartenders, waitresses and entertainment staff treated us here. The biggest shout out goes to the entertainment staff. Nelly, Omar, Cappuccino and Junior made our vacation extremely entertaining. The resort was beautiful, I’ll definitely come back in the future!
starstarstarstarstar Alyssia Kazan
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