5 stars for our stay at Pantai Inn - easy check in, great customer service taking us right to our room, complimentary drinks (huge win!) great morning breakfast, perfect location. We stayed in room 107, it was clean and comfortable, we’re all thrilled with the accommodations. Hate to leave, TBH.
starstarstarstarstar Alison Parmenter
I really wanted to give this location 5 stars because the service we received is unmatched, but unfortunately, I'm not able to.
Pros:
1. Great location
2. Beautiful, spacious rooms
3. Amazing breakfast
4. Fantastic customer service
5. The bedrooms are dark and the beds are extremely comfortable
6. Absolutely beautiful patio to eat meals looking at the ocean and the sunset!
Cons:
1. Lots of maintenance issues with our room (101)
- I created a list (11 items) and provided it to the management (no response)
- Most of these issues are easily fixed, but it looks like no one has been working on the regular up-keep of the rooms
2. The walls between units is VERY thin!
- We could hear everyone above us
- We could hear the washing machine running behind us
- You can hear the water feature gurgling through the walls in the living room
3. The windows do not block any sound
- Being in room 101, the bedrooms are right next to the common area and you can hear everything!
4. Everything gets wet in the bathroom when you use the shower
- I'm not kidding, the entire floor gets soaked because the shower curtain does not contain any water or even touch the floor
For the price we paid, I'm just super bummed the room wasn't maintained. The photos I'm attaching include the maintenance issues that were submitted to the office along with a walk-through of the unit. If these issues are and continue to be addressed, I can see us returning.
starstarstarstar Heather Raymond
We stayed 3 nights, and had a wonderful experience. The room was directly across from the ocean and beach walkway. Absolutely gorgeous. We had a beautiful suite, it was surprisingly quiet after 10pm or so. We were able to use beach chairs, and the breakfast was very enjoyable. Not to mention the 24 hour complimentary coffee, soft drinks and bottled water. We tried to make another reservation for our next year anniversary, but it was too soon to do so. We will definitely come back again, we really enjoyed the walkability of the cove area, so many nice restaurants, coffee shops and places to see. Our experience was very memorable for our 18th anniversary. Relaxing, romantic getaway.
starstarstarstarstar Katherine Santifer
It is not the same. Before covid my family and I would stay here ever summer. The service was amazing, and the hotel room was always in the best shape. Not to mention the services that use to be included such as the free breakfast, chocolate for your room, and a beautiful welcome handwritten note. This was not the case for our most recent visit. It is understandable that a lot of the services would not be available due to the impact covid had on hotels. However, we still had high expectations for the room. Unfortunately it didn’t meet them, the room left all our white socks black at the bottom, the bathroom had chunks of soap on the sink, the bathroom door knob fell off admittedly as we opened the bathroom (luckily we were able to reattach it), and stains in the covers.
starstar uzu nuts
We stayed for two nights and loved the accommodations! We were in room 207 and it was like a one bedroom apartment with a great view of the ocean a fireplace and a kitchen! It was very clean and had everything we needed. It was within walking distance to all of the great restaurants and galleries in the area!
starstarstarstarstar Mark Timothy
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