Nice place, very friendly staff. Rooms are clean but the furniture is showing its age. The Location itself is close to central park, the bar on the roof top invites to relax. The breakfast is from good quality and they'll fulfill some extra wishes as well ;-)
starstarstarstar Robert Galovic
For a hotel at this price level they only offer complimentary coffee til 8:30am?! No coffee in the room?! Will avoid this hotel at all cost in the future.
star Wei Chen
For the price, the service and rooms do not measure up. Reservationists had little knowledge about the hotel and told us completely wrong information. It also took her 10 minutes to find our reservations- is your system not up to date that your computers run slow? The woman on the phone mentioned it happened consistently where reservations were hard to find. Why is this an issue at such a high end hotel? So far disappointed in the experience.
starstar Laura Biedron
The location of the hotel was perfect but the experience was not. We flue in from CA and stayed here with my husband for his birthday. As we have a small child we picked the hotel because it offers in room dining from their Michelin starred restaurant downstairs. On his birthday We placed our order at 4pm for 9pm dinner . At 9 when no one had arrived i called to check on the order and was told that it was "on the cart ready to be bought up" . At 9:30 no one arrived so I sent my husband downstairs to check, at which point we where told that they forgot our order and the kitchen is closed !!! and offered their regular room service instead....How??? i called to confirm when kitchen was open and was told not to worry! The manager said he would comp our dinner tomorrow and write to his boss to see what else can be done to make up for this horrible mistake. The next day no one got back to us, i tried to talk to concierge and was told the manager is busy but she will call me in our room ... of course no one called. At check out i retold the whole story and the manager said since we prepaid for our suite nothing could be done. i offered that if they won't charge us for our hotel bill i would be fine with that. She agreed and said if anything she will email me...three days later i see charges on my CC ????? no emails, no phone calls, nothing.... this is suppose to be 5 star service???
starstar margarita grabarova
When in NY, this is where to stay. We had five amazing days. Spacious room, very friendly and easy going staff, great breakfast at the cafe (Cafe Boulud) on the premises. There is a really nice bar at the roof top.
Grand Luxury suggested us the stay and we would love to go back.
starstarstarstarstar EUGEN
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