AMAZING customer service, perfect NYC location, clean and quaint rooms! I loved this hotel and as my mother would say you actually do get what you pay for. You will pay a little more for luxury here, but its actually a great luxury hotel with an amazing staff of people who run the place. They have a social hour for their guest and they have a knowledgable concierge and valet attendants. The front desk staff is welcoming and very hospitable as well. The rooms are amazing with decor and a great mattress and pillows as well (which is often missing or overlooked in hotels). Its a thoughtful place to stay where they have thought of everything including a yoga mat and umbrella in the closet for the just in case. I highly recommend the hotel and the IHG hotel brand! I definitely will stay here again as we loved our time here.
starstarstarstarstar nykia walker
Beautiful 4-star hotel the room had a very nice walk in shower with two heads and a ledge for sitting on. The room felt quite spacious for it being the average room near Times Square/Broadway. Hotel staff in the lobby were very helpful with holding baggage due to no early check in. Both nights we stayed they had a free wine glass for guests in the lobby area by the bar. I think public bathroom leave an impression on people and the public bathrooms that are unisex were very nice modern looking. They also had lemon water in the lobby which worked out well so then we didn’t have to go buy a ridiculously priced case of water. The location is great for a family of 4 like us we wanted a hotel near Times Square/ Broadway well not being directly on broadway, this location is perfect for that because it’s a half block walk off of Times Square.
starstarstarstarstar Max Mendez
Daniel was absolutely awesome! His customer service & demeanor was profound. We definitely picked this hotel for its location however it definitely exceeded our expectations. From the gym & office located on the bottom floor to the complimentary wine tasting for the weekend guests. The ambiance and spaciousness in the rooms and lobby area were definitely appreciated. We are more than satisfied with our stay especially with the customer service from Daniel!!!
starstarstarstarstar G Q
Great Hotel. Warm & efficient staff at the front desk, fabulous Art Deco rooms, comfortable beds. And a complimentary wine hour hosted by Joseph who welcomes guests exactly as you'd wish to be at the end of a busy day.
starstarstarstarstar Heather T
I’ve stayed in New York a few times and it’s always like staying in a shoe box. This place was NOT LIKE THAT! It’s ambiance was modern and sleek, the rooms were roomy and we even had a very nice large balcony! The shower was my favorite part because both shower heads worked great and the water got very hot !! Which I enjoyed! The shower was roomy and even had a ledge. It was great. The room had 2 beds and a desk chair and sitting couch with a closet included and working refrigerator they even had a blow dryer. This place is great!! Everything worked and it was a pleasant surprise staying in New York!! Definitely would stay here again and give 5 stars would recommend!
starstarstarstarstar Kitty Hartman
Ótimo hotel. Cade detalhe faz a diferença. O ponto é excelente! Os quartos muito bons.
starstarstarstarstar Rafaela Fagundes
Ótimo hotel! Ótimo atendimento! Ótima Estadia!
starstarstarstarstar Taynara Prado
Superb is an understatement. Not only is this hotel close to Times Square (literally a stone's throw or less), it also has superb staff and the rooms are superior. I stayed in room 815 which was an inside room (not a street side) and hence was perfectly quite. It is very spacious with a king size bed, large tv, sitting desk, dresser with fridge, quality toiletries and even had a portable heater if I wanted. These rooms are also air conditioned and YOU have the controls for the temperature - not the hotel, like some other high rise hotels (Crown Plaza for example).The rooms were clean, no damage insight, and it had a rainfall shower but no tub, which I prefer. I also believe they have a Gym, though I did not use it this time as I was already exercising by running the marathon in NYC. I did not get a chance to access the bar/food area this time because of COVID limitations, but the lobby is perfectly clean, the door security is welcoming and the lobby staff (including managers) are the best! Not only are they friendly, but they have gone above and beyond to help me. I had trouble with a reservation that was cancelled at another hotel and the Kimpton was able to accommodate me and work with the IHG rewards team to secure my night with very little trouble. I have stayed there in 2019 and in 2021, and I plan on staying there again when in New York.
starstarstarstarstar Mariusz
Superb is an understatement. Not only is this hotel close to Times Square (literally a stone's throw or less), it also has superb staff and the rooms are superior. I stayed in room 815 which was an inside room (not a street side) and hence was perfectly quite. It is very spacious with a king size bed, large tv, sitting desk, dresser with fridge, quality toiletries and even had a portable heater if I wanted. These rooms are also air conditioned and YOU have the controls for the temperature - not the hotel, like some other high rise hotels (Crown Plaza for example).The rooms were clean, no damage insight, and it had a rainfall shower but no tub, which I prefer. I also believe they have a Gym, though I did not use it this time as I was already exercising by running the marathon in NYC. I did not get a chance to access the bar/food area this time because of COVID limitations, but the lobby is perfectly clean, the door security is welcoming and the lobby staff (including managers) are the best! Not only are they friendly, but they have gone above and beyond to help me. I had trouble with a reservation that was cancelled at another hotel and the Kimpton was able to accommodate me and work with the IHG rewards team to secure my night with very little trouble. I have stayed there in 2019 and in 2021, and I plan on staying there again when in New York.
starstarstarstarstar Mariusz
Já esteve neste estabelecimento duas vezes agora. É a minha escolha quando estou na cidade. Ótima localização. Excelente atendimento ao cliente e pessoal. Eles me cumprimentam com um sorriso e lembram meu nome cada vez que eu chego. Meu quarto está pronto ou quase pronto quando eu chego lá e é uma visita perfeita. Não pode ficar melhor.
starstarstarstarstar Tina “Tina Las Vegas” LV
Have stayed at this property twice now. It's my go-to when I'm in the city. Great location. Excellent customer service and staff. They greet me with a smile and remember my name each time I arrive. My room is ready or nearly done when I get there and it's a seamless visit.
Can't get any better.
starstarstarstarstar Tina “Tina Las Vegas” LV
Eu viajo com freqüência e estava animado para ficar aqui devido às ótimas críticas e localização. A localização é excelente, mas os funcionários da recepção não são muito gentis. Nós entramos no hotel para fazer uma reserva e me disseram que tinha que fazer isto online… ok. Assim nós voltamos para nosso carro e reservamos um quarto em nosso telefone e então entramos e nos registramos às 10pm nossa primeira noite e reservamos duas noites. Durante a nossa estadia, falei com a recepção 3-4 vezes solicitando mais toalhas, sabonetes e perguntas sobre como estacionar o carro. Em cada interação que tive com eles, eles foram rudes comigo e me fizeram sentir como se os estivesse incomodando. Agora - os mensageiros foram muito gentis e prestativos. Quarto era espaçoso, limpo, moderno e a cama era muito confortável. Em nosso último dia, éramos nossos e quase e liguei para a recepção 3 vezes antes que alguém finalmente atendesse o telefone (em um período de 45 minutos). Solicitei um check-out tardio e eles me disseram que "atenderam à disponibilidade máxima de check-out tardio do dia". Isso foi frustrante porque eu liguei 2 vezes antes naquela manhã e ninguém atendeu o telefone. Eu entendo que muitos hotéis têm poucos funcionários, mas depois de pagar US $ 900 para ficar lá por 2 noites, eu esperaria que a recepção fosse mais gentil. Depois que eles me disseram que encontraram sua disponibilidade máxima de check-out tardio, eu gentilmente perguntei à senhora por pelo menos 30 minutos a mais de tempo (check-out às 12h30 em vez do meio-dia) e ela concordou. Como eu disse, a localização e os mensageiros eram ótimos, mas não vamos ficar aqui novamente. Oh, eles são cães amigáveis. O que foi ótimo porque temos um cachorro de 10 libras conosco.
starstar Kayla Loschky
I travel often and was excited to stay here due to the great reviews and location. The location is great but the front desk staff aren’t very kind. We walked into the hotel to make a reservation and were told me had to do it online…..okay. So we went back to our car and booked a room on our phone and then walked in and checked in at 10pm our first night and booked two nights. During our stay I spoke with the front desk 3-4 times requesting more towels, bathroom soaps, and questions about parking our car. Every interaction I had with them, they were short with me and made me feel like I was bothering them. Now - the bellhop men were very kind and accommodating. Room was spacious, clean, modern, and the bed was very comfortable. On our last day, we were our and about and I called the front desk 3 times before someone finally picked up the phone (over a 45 minute time frame). I asked for a later checkout and they told me they “met their max late check out availability for the day.” This was frustrating because I called 2 times previously that morning and no one answered the phone. I understand many hotels are short staffed, but after paying $900 to stay there for 2 nights, I would expect the front desk to be kinder. After they told me they met their max late check out availability, I kindly asked the lady for at least 30 minutes more of time (check out at 12:30p instead of Noon) and she agreed. Like I said, location and bellhop men were great, but we won’t be staying here again. Oh, they are dog friendly. Which was great because we have a 10lb dog with us.
starstar Kayla Loschky
Se Hospedaram no The Muse por 5 dias. Lugar realmente especial, não apenas mais um hotel que se parece com todos os outros, mas em vez disso, um quarto elegante, tudo em ordem e em ordem. Cama super confortável com seleção de travesseiros. Excelente localização, a meia quadra da Times Sq. A sala estava silenciosa, exceto quando o vendedor de sorvete estacionava seu carrinho na mesma rua e podíamos ouvir as irritantes versões eletrônicas de Pop Goes the Weasel e coisas do gênero que tocavam sem parar. Não muito alto. Equipe da recepção super prestativa e acolhedora. Realmente e excelente visita a Nova York, absolutamente recomendado!
starstarstarstarstar Tom Harrison
Apenas tive uma ótima experiência neste hotel. Estávamos em uma ligação bc o hotel que originalmente reservamos foi muito decepcionante, desconfortável, AC quebrado e muito mais. Chamamos Muse e eles puderam nos reservar um passeio para o resto da nossa viagem. Sem complicações, sem problemas, sala limpa, bom AC. Muito bom banheiro, pressão da água, água quente. Quarto de bom tamanho. Pessoal muito amigável. Local perfeito para uma visita focada em um teatro e / ou jantar. Fácil acesso às linhas de metrô. Altamente recomendado.
starstarstarstarstar Jenny Wood
Stayed at The Muse for 5 days. Really special place, not just another hotel that looks like all the rest, but instead a stylish room, everything in working order and shipshape. Super comfortable bed with selection of pillows. Great location 1/2 block from Times Sq. Room was quiet except when the ice cream vendor parked his cart on the same street and we could hear the annoying electronic versions of Pop Goes the Weasel and the like that played over and over. Not too loud. Front desk staff super helpful and welcoming. Really and outstanding visit to NYC, absolutely recommended!
starstarstarstarstar Tom Harrison
Just had a really great experience at this hotel. We were in a bind bc the hotel we originally booked was very disappointing, uncomfortable, broken AC and more. We called Muse and they were able to book us as a walk in for the rest of our trip. No hassle, no problems, clean room, good AC. Very nice bathroom, water pressure, hot water. Nice sized room. Very friendly staff. Perfect location for a walkable theatre and/or dining focused visit. Easy access to subway lines. Highly Recommend.
starstarstarstarstar Jenny Wood
Hospedado aqui para duas noites em agosto. A localização foi perfeita a uma curta distância de muitas atrações de Nova York. Check-in foi rápido e O quarto era muito limpo. A equipe da recepção foi amigável e gentil o suficiente para fornecer um quarto com vista em um andar superior. Os funcionários foram simpáticos e ajudaram a conseguir táxis. Recomendo este hotel para uma estadia em Nova York.
starstarstarstarstar Prasanna Krishnamurthy
Stayed here for two nights in August.
The location was perfect within walkable distance of many many NYC attractions.
Check in was swift and the room was very very clean. The reception staff were friendly and kind enough to provide room with a view on a higher floor.
The staff were nice and helped in getting Taxi’s.
Shall recommend this hotel for a stay in NYC.
starstarstarstarstar Prasanna Krishnamurthy
The staff here is very special!! They make you feel like a rockstar. Mostly we dealt with Daniel and Joseph but truly, the whole team was lovely.I wish i could name them all.We loved the beds, the pillows and the crisp white sheets. In our bathroom shower there were 2 shower heads and the water was instantly hot!! Our view from the patio was lovely and even though we were in NYC in the summertime, we found ourselves outside reminiscing about our day on the balcony table. Thank you for making our time so wonderful Muse!!! We will back to see you.
starstarstarstarstar Vesper Potter
Excelente ubicación,pero últimamente Times Square ha decaído enormemente.
starstarstarstar Giuseppe Del Vecchio
Fantastico, ubicacion, atencion y confort
starstarstarstarstar Jose Tucupita ESTILISTES CANINS
El hotel estuvo bien aunque me esperaba más por el precio de habitación. Habitación pequeña pero muy bonita. Cuarto de baño grande y bonito, ducha ESPECTACULAR. El personal de recepción y botones muy amable y atento, doy las gracias al chico que me devolvió el móvil que había olvidado en el escritorio de recepción. GRACIAS. Limpieza muy buena en la habitación.
starstarstarstar ANA BELÉN Parra García
A salir paralla
starstarstarstar Ricardo Ortiz
Excelente atención
starstarstarstarstar Justo V Diaz Araujo
Excelente ubicación. Quedamos encantados mi esposo y yo, el personal muy educado especialmente Ángel muy amable es hermoso que te atiendan súper bien como lo hizo el, Dios los bendiga nos veremos de nuevo en otra oportunidad !!!
starstarstarstarstar Lina Londono
ubicación perfecta
starstarstarstar Alex Soriano
Muy buena la atención del personal de recepción, la habitación buena, la limpieza no buena, hubo dos días que nolimpiaron la habitación.
starstarstar Liliana Nowosad (Nowoli)
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