Nada pra reclamar, me hospedei com minha família no Natal de 2016 e amamos ficar no centro de Manhattan... Fica perto de tudo e vale a pena pagar mais e ficar neste lugar. Os quartos são amplos e o banheiro também. O café da manhã é muito bom com garçom serviço na mesa ou estilo self service, você que escolhe...
starstarstarstarstar Marco Campidelli
Um bom hotel, com quartos amplos, limpos e modernos. A localização também é um ponto super positivo, próximo a vários pontos turísticos e de estações de metrô. Duas únicas ressalvas: o hotel abriga muitos eventos, o que faz com que a entrada e o saguão fiquem bem cheios o que gera por vezes grandes filas nos elevadores. Uma outra observação diz respeito a falta de constância nas informações repassadas pelo staff do local.
starstarstarstar Jéssica Rocha
No coração de Manhattan, mas sem alma; o péssimo Executive Lounge completam a caricatura deste decepcionante Hilton.Um hotel icônico, bem localizado, mas decepcionante, sem alma; um hotel mediano ou menos... Os quartos são ok para o padrão, já os banheiros são minúsculos, o café da manhã assim como o happy hour oferecidos gratuitamente aos clientes Honor Diamond são ruins, de qualidade ordinária... O próprio Executive Lounge é abaixo da crítica, muito ruim! Talvez o pior entre as dezenas de lounges Hilton que conheço.Espero que esse breve relato tenha contribuído para a escolha de seu próximo hotel! :)**Meus relatos são baseados em experiências reais como viajante a trabalho e lazer, em mais de 200 diferentes hotéis em 4 continentes, principalmente das redes Hilton e Accor. ;)
starstarstar Christian Schneider
Fizemos uma reserva pela Booking, que não nos dava direito a geladeira no quarto, nem check in antecipado. Mas o custo beneficio vale a pena. Cama confortável, hotelaria boa, quarto confortável. Café da manhã saboroso mas limitado (pelo padrão do brasileiro). Funcionários muito simpáticos, excelente atendimento, fomos muito bem recebidos e orientados.
starstarstarstar Daniela Lima Oliveira
Quarto muito bom (2 banheiros), funcionários educados, bem localizado, wi fi dentro do quarto. Não tem frigobar, mas com maquina de gelo no corredor e vending machine de refrigerante e água. Ficarei la na próxima vez
starstarstarstar Paulo Henrique Montenegro
Quarto confortável, limpo, bela Vista da janela do quarto, Wi-Fi grátis, tem cafeteira no quarto, frigobar, mesa de escritório, poltrona e o banheiro é equipado com aquecimento, secador, toalhas, shampoo, condicionador, enxaguante bocal e touca para cabelo. Também tem ferro para passar roupa e tábua para passar roupa. Recomendo
starstarstarstarstar Denize Oliveira
O hotel é muito chique. Os funcionários tem que ser educados. Veja bem eles tem que ser educados. O hotel é muito caro. Logo os funcionários tem que ser educados. Minha estadia foi sem problemas. Precisei de um late checkout o hotel reclamou de início mas depois concedeu sem custo adicional. Bem localizado.eu já tava em uma barraquinha de comida árabe que tinha na esquina. Se você estiver com grana como no hotel.
starstarstarstar Ronaldo Lopes
Não é um prédio novo mas ainda é um Hilton. O ótimo é sua localização. Os quartos são grandes, o banheiro legal mas a banheira pequena. Os amenities são bem legais. Eu queria conectar minha câmera na tv via USB ou HDMI, o que foi impossível, não sei porquê. As camas garantem um ótimo sono e a limpeza também é bem boa.
starstarstarstar Marcelo Carvalho Pessoa
My mother (who is disabled) is coming in for a reservation soon. I work for a hotel as a general manager. The customer service I received on the phone was absolutely outrageous and totally disrespectful. My mother‘s preference would be an ADA accessible room but understands those are far between. So some simple requests in order to make sure she is comfortable, was told that wouldn’t be able to be accommodated. When reservations come in at my hotel, which is a five-star hotel in a major city, we ensure we take care of the guest. The guest who pays our bills. When I asked to speak to a manager I was told there was not one available. I was not offered to be transferred to a voicemail or anything. As someone who is born and raised in New York I love my city. But the customer service that was experienced over the phone —- baffled and highly upset. Unfortunately my mother house to stay at this hotel but if management sees this please feel free to respond to it and give me a direct number to call you guys out please. Thank you.
star Samantha Rodriguez
This continues to be my go to hotel when I come to New York. Alyssa in the front office is wonderful to work with. The staff is extremely friendly and efficient. I can not say enough good things about the people here
Now that life is back to normal, I will be traveling to NYC often. I would not think of staying at any other hotel but this one.
starstarstarstarstar Jay R
I have stayed at a lot of hotels in NYC including many in the Hilton family. This was my first stay at this property. It is a huge “convention type” hotel so don’t expect much charm. But they make up for it with room size and comfort. I was nicely surprised and would not mind staying here again.
starstarstarstar John Sullins
Always happy to stay here when I visit New York! The location is ideal and the rooms are more spacious than a lot of other hotels in Times Square. The staff are fantastic, especially the Herb N Kitchen staff, and the housekeeping staff. Eleanora made sure our room was always taken care of, and she was always incredibly friendly when we crossed paths. I look forward to coming back soon!
starstarstarstar Ashlee Rolheiser
Firstly, this is a great location, surrounded by some great restaurants, (if you register for Hilton Honours you can get a discount from them too) near to central Park, and Subway stations. The staff are great, Milton (from the Hilton) was very helpful and polite and knew of many restaurants and other sites in the city. The cafe staff were great and the breakfast shop is a great idea and you can take it back to your room. The housekeeping staff are the unsung heroes, so flexible, hardworking, and did an excellent job on a daily basis. This is a good hotel and I would return.
Note, the hotel bar is expensive, but remember that an America double Gina and Tonic is HUGE!!! but there are cheaper bars not far from the Hotel.
starstarstarstar Dominic Williams
The most disgusting customer service I have ever experienced. The staff is terribly unprofessional, rude, and not competent. I'd say it is a huge scam. They forced me to answer questions related to my personal life. If anything I feel threatened. I DO NOT RECOMMEND IT! AVOID. I like the Hilton Honors program and their service but Hilton GRAND VACATION IS A SCAM!!! Should be rated -0.
star Anastasiia Shkolna
Mejor ubicación casi imposible, muy cerca de Central Park y a escasos minutos de Time Square. Hotel con todas las comodidades. Buen servicio y atención. Ascensores rápidos para las plantas más altas. Habitación amplia, con secador, bañera-ducha y aunque le falta el bidé, está muy bien junto con los jabones ecológicos. Camas cómodas. Excelente gimnasio. En las cercanías hay de todo y transportes. Muy recomendable el hotel.Opinión de un Español que recorre el mundo, y siendo de Chamberí que conquista territorios.
starstarstarstarstar Fredytaladro
Excelente ubicación, muy a mano de todo, con varias líneas de metro a menos de 3 minutos, restaurantes, Times sq, central park, Rockefeller center.... Las habitaciones son amplias pero algo ruidosas. Algunas tienen una bonita vista. Aplican el resort fee, por el que pagas algo más de $30 al día por habitación, que puedes usar en el bar o la cafetería, pero ya te obligan a gastar ahí, cuando quizá no es tu idea.
starstarstarstar Ruben Pina
Hotel muy bien situado en pleno midtown de Manhattan a pocas manzanas de Times Square y al lado de todas las mejores tiendas y Central Park. Le falta una reforma para 5 estrellas aún así estaba todo limpio y habitaciones amplias.
starstarstarstar Jose Angel Sancho
3 días 3 personas casi 2000$. A éstos precios esperas que cuando llegas a la habitación la cama esté hecha y no tengas que hacértela o que al pedir las sábanas no estén rotas. Hotel mediocre y con instalaciones antiguas y un servicio malo. En el check in ningún tipo de recomendación sobre la ciudad ni información sobre el hotel y en el check out tuvimos que pagar 5$ por maleta para que nos las guardasen. La ubicación buena eso sí. Una decepción de hotel en una gran ciudad.
star Joan Tomàs Pujol
Fuimos 8 personas de vacaciones, dos habitaciones de 4. Tuvimos problemas con las toallas, dos veces recordamos que éramos 4 para que repusieran.... Limpieza bien. Camas muy cómodas, o eso nos pareció tras estar todo el día de caminata. Nos alojamos en la planta 19 y desde allí no se escuchaba nada de ruido. Pedimos que nos pusieran en habitaciones contiguas y así fue. Si dejas las maletas en consigna son 5 dólares por maleta, para que lo tengáis en cuenta. En general bien.
starstarstar Laura Garcor
Great location to stay at. Stayed for three nights in an executive suite. Which didn’t have a microwave for some reason but whatever. The wifi wasn’t all that great, great view of the city though from our room and close to slot of the things we wanted to see.The hotel itself is well taken care of with a wonderfully sized fitness center.
starstarstarstar Samuel Bunting
Es fantástico me encantotiene una vista espectacular!!! la atención y sus abitasiones brindan confort y 👍👏👏
starstarstarstarstar Norma Nolivos
Hotel grande y bien comunicado. Lo mejor el personal de limpieza de habla hispana, muy amables y serviciales. En general el personal del hotel fue servicial.Las habitaciones son correctas, con unas almohadas espectaculares. Los baños son mejorables.
starstarstarstar Cristina Baldovi Gil
My family and I stayed here for a week. The hotel is a perfect location. Close to many locations and easy access to the subway. The hotel staff was friendly and helpful.The room: Our room was decent. We booked a king-sized bed. I wish there was a microwave so that we didn't have to either eat out leftovers cold or trash them. Our room lacked plugs. USB ports would've been nice.The Air-conditioning: If you book here, just know that you do not have actual control of the air settings in your room. Our room stayed fixed at 75 and was unable to turn it down a few notches. We couldn't sleep well the first few nights and were super sweaty. We finally called the front desk, and they sent maintenance up. He seemed annoyed that they even called him about the issue. He told us that the hotel controls the temp. He gave us 2 options: A) open the window at night or B). Use a box fan. We chose the box fan option. As paying guests, everyone should have the ability to control their own setting as it's not a one size-fits all situation.The Bathroom: The bathrooms are on the smaller size, but I understand that we have to work with the space available. The showers could use a bit more TLC. There were specs of black in many visibleplaces as well as built-up crusts of dirt. So that was disappointing.Overall, we enjoyed our stay.
starstarstarstar Regina Oats
Muy buena ubicación, me encantó todo limpio y cerca de times Square, se los recomiendo.😀
starstarstarstar Gustavo Lopez
Had a great stay.Reserved a suite on the 43rd floor - 2 rooms with 2 queen beds.Met a gal pal so the setup was perfect if one of us wanted to stay up late or get up early.The lounge access was nice for coffee and snacks in the morning.Great location and the front desk staff were super helpful.
starstarstarstarstar Karen L
Large hotel, very friendly, accommodating, and engaging staff throughout. Spotlessly clean room and bathroom, great water pressure in the shower. Comfortable bed with crisp linens. Adequate lighting in the room, although desk lighting could be better. Quiet rooms.As per usual, food in the lobby shop is tremendously expensive (you'll do better going to any local shop).
starstarstarstarstar Rob Shook
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