Charismatic hotel with room for improvement.
The Pluses:
(1) Really friendly staff at the reception
(2) Key card controlled access to entrance for added security
The Negatives
(1) the experience will be much better if they’d put in some air refreshers / diffusors - there is a really unpleasant sewer kind of smell everywhere
(2) There is a sunken floor board in my room with the nails sticking out right outside of the bathroom. I had to carefully avoid stepping on it so to not get myself hurt.
starstarstar Gugu Pang
Hotel rooms and corridors smell very bad, like dirty vacuum cleaners from 1952. Decor is nice, but was just slapped over an old building that was not actually updated so it’s like lipstick on a pig. Staff was rude and very unhelpful. There is also a $28/day “amenity” charge that they probably put in the smallest print somewhere at the bottom when you’re booking, which would be fine if they had any actual amenities but they do not. Location is ok if you’re going to an event downtown, but I would not choose this area if you are just visiting San Fran in general as it is a little dangerous, filthy and full of homeless people.
starstar Donna Jean Tomaszewski
I booked this reservation over a year ago. I had called them a year ago after paying almost $600.00 for 2 nights to confirm that they did receive my reservation and there would be no extra fees or charges. All Amenities are not included they will try to charge you $100.00 extra per day along with Valet parking ONLY that is an extra $58.00 per day. Their game room that was included in the Amenities charge was extremely out dated and lackluster. We were in a King size suite, the bed was horribly uncomfortable and the room was small for the price I paid. The water they do provide in the rooms…$5.00. For water. Over all not worth it at all. Would not recommend ever.
star Aydan Bill-Serpa
Overall was a good stay. The location was great and the staff was super friendly and helpful. The room was just really small (I opted for a king bedroom, which looked spacious from pictures), also the additional amenity fee per night seems excessive given there's a very small gym, and a limited game room in basement that I don't think is often used. (If you're a tourist, I'm sure you'd rather be browsing the city than hanging out in the game room)
starstarstarstar Omid G
Great location and value. Plenty of good restaurants and shops around. Did not hear much street noise despite being in the middle of a busy city. The staff was super nice and friendly (probably what we enjoyed most about staying here).
There was a mix up when we checked in at the hotel. We booked a suite with a king bed, but received a normal room with a queen bed instead (the issue was eventually sorted out). The floor was creaky but it's expected of an old building.
starstarstarstar Kevin Loh
On our 10 year anniversary stay the staff was rude. The room was less than expected. One staff member entered our room when we were in our room without knocking. In general the area around the hotel was not nice and did not feel comfortable inside our out of the hotel.
star Rory Root
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Stayed here for a few days during a conference. The rooms are clean and comfortable, the service is great, and it’s within a walking distance to city center. If you’re staying in San Francisco, this is a good option!
starstarstarstarstar nathaniel olander
Had a great time here during our visit to San Francisco! The staff was extremely nice and helpful, and the atmosphere and decor of the building was unique and peaceful. Location was great for catching local transportation and within walking distance of great shopping and restaurants. Would definitely recommend staying here. 😊
starstarstarstarstar Misty Mitchell
I originally picked the hotel cause it looks very nice and it is. I love the lobby set up, the game room and the service by Roy at the front desk was amazing BUTTTT they need to do something with that beautiful bar they have in the lobby that is closed, it’s a waste . That bar open will be a bomb and the restaurant as well. That’s an emergency. Room was nice and overall great stay.
starstarstarstar Rosse R.
Was not at all what it advertised. There is no valet for parking, one of the main reasons we choose this hotel. We were responsible for figuring out where to park each night because the hotel lied about the service it offered. Our family suit that was supposed to be a bedroom and sitting room, was set up that you entered through the bedroom, and had all of a 2 ft wide space to shimmy around the beds and get to the sitting room in back. It was a very poor set up, and while it looked like we should have been able to enter in out of the sitting room, there was no access to the door. We were also charged a amenities fee, yet all amenities did not seem to be open. We received no beverage on arrival, and couldn’t use the restaurant or bar on premise as they were closed. I understand it’s still covid, but restrictions have been removed from California. If you are not going to offer the amenities and service, don’t charge for them. The staff was nice, but there was only ever one staff member that we saw, so. All in all, I would not stay again and was extremely dissatisfied with what we received for what we had paid.
star John Vincent
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