Cannot say enough how great of a stay we had. Super friendly staff that helps you out of the car, to the front desk and up to your room. We had a small incident during our stay (no fault of the hotel) and had the opportunity to work with a Sr. Exec. (Megan) who made everything right without hesitation. I was impressed! Still impressed, and will definitely recommend this hotel to anyone and everyone. Keep up the good work peeps!
starstarstarstarstar Mike Morado
The location was perfect, some of the staff were nice and I loved the view. However, the bed and pillows were extremely too soft for my partner and I, the shower had a very slow drain and our sheets and glassware were not changed the whole stay. I had to request new glasses. While we had a corner room, it still felt a little tight. There was limited space in the closet due to the coffee maker being there and there wasn't ay place to put our luggage once in the room. I expected the room and stay to be nicer.
starstarstar Monica Bussey
From the moment we arrived I knew we had chosen the correct hotel. Superb staff, room with a view, room was spotless. Subway right across the street from hotel. We were in the heart of times Square We plan to go back soon and visit places we didn't have a chance to get too. We were able to see a Broadway show. Because we were so close to many things we were able to walk often. We ubered when necessary. It was cold, we came prepared. ❤❤❤
starstarstarstarstar Nancy Austin
Well…it’s my first time at Intercontinental and I would never stay with them again. This review will be useful for future guests and those traveling with pets!What I didn’t like: 1. Their rooms are very dirty! They don’t clean under the beds, my cat found an open old oat bar and started to lick it, luckily we’ve seen in time and cleaned some garbage under the bed. Lots of dust behind the table with old bottles, cups and food leftovers that we partially cleaned. Windows are beautiful but dusty too. 2. There is no space in the fridge, just their minibar!Tricky minibar, be careful if with pet or kids. If the item from minibar (the fridge or the one on the table) was moved from its position, they charge you automatically to your account. 3. The front desk guy who met us upon arrival was rude (maybe it’s just New York mentality) 4. They don’t sort recycle and trash! There is useless recycle bin in your room, in the end they put everything to trash when cleaning. Nobody cares.What I liked: 1. Beautiful view from my windows. 2. Comfortable bed 3. Great locationMy overall experience was okay, but its not worth the money you pay for it, wouldn’t come back.
starstarstar Liz
As is the case with all Intercontinental properties, this experience was outstanding. Rooms were immaculate and in perfect condition. Staff and Service just incomparable. The Intercontinental brand understands that they are in the hospitality business and everything they do is laser focused on guest service. Will be anxious to return to this property.
starstarstarstarstar Wayne H Brown
Hotel top em NYC. Excelente localização. Caro, mas valeu a pena.
starstarstarstarstar Pedro Souza
Nice hotel, great location, staff were very attentive and polite. A few minor gripes, we didn't have coffee replenished every day and kept having to ask for it to be done, broken drawer which did not get fixed while we were there, unbelievably expensive mini bar drinks (I know they're normally expensive but $12 for water!) We would stay here again because the location is great and the rooms were a good standard just very minor things they could get sorted.
starstarstarstar Paul Ellis
Great staff, they are super kind and respond quickly if you need anything, I even forgot some jewelry when checking out and they were able to hold on to it and get it back to me within the day. Great location and honestly no negative feedback. Front desk guy named Francisco was super cool and a great help with everything. Loved my stay 10/10
starstarstarstarstar Sanad Shalaldeh
Modern, luxurious hotel in a great location. Subway entrance right on the corner, a hop and a skip from Broadway theaters, with amazing views. Close enough to Times Square to easily access, but far enough to have a little peace and quiet.
The hotel itself is beautiful. The rooms are fresh and clean. The bed was comfortable. The bathroom was clean and had a wonderful rainfall shower. It was also stocked with premium toiletries.
The location is not the cheapest, but we'll worth the price. Stinger Bar and Restaurant on-site was also good. When booking, inquire about room rates that include dining credits; they're usually an overall better value.
Definitely worth paying a little extra for a higher floor. You won't regret the views!
starstarstarstarstar Responder Travel
Excelente, hotel com Cheiro de limpeza, quanto limpo, lugar para guardar mala grátis, ameiii muito bom recomendo !!
starstarstarstarstar Sirlane Oliveira
¡SUPER RECOMENDADO! Cuidado con otros hoteles del mismo precio porque nosotros tuvimos que cambiarnos de otro hotel que fue una estafa y tuvimos suerte de encontrar habitaciones en el InterContinental NY. Mi habitación tenía una hermosa vista, limpia y amplia.
starstarstarstarstar Rhona Garcia
Hotel cómodo, limpio y bien ubicado. Sin embargo se señala lo siguiente: 1.El personal de recepción si bien es eficiente no es amable 2. Adicional a la tarifa de estancia el hotel cobra 29 dólares diarios por persona por estos conceptos: $20 daily Minibar credit, $20 laundry credit per stay, y High Speed Internet Service. Estos cargos se hacen a pesar de no hacer consumos del Minibar y por otra parte, se supone que la lavandería debe estar incluida en la tarifa de estancia del hotel. Es importante mencionar que este cargo no es conocido previamente por el huésped cuando se hace la reservación, sino hasta el momento de hacer el check inn, por lo que resulta una sorpresa e impresión negativa y se considera un abuso
starstarstar Miguel Enrique Ocaranza Cortes
El hotel está muy bien ubicado Las habitaciones son amplias y cómodas. El personal es atento.Cuidado con la política del minibar, ya que te obligan a consumir. Es un gasto oculto en letras chiquitas.
starstarstarstar Oscar López
quarto muito bom,em andar alto a noite e muito lindo,e a localizaçao se faz tudo a pe .
starstarstarstarstar Elias sao paulo
Excelente tem um quarto espaçoso e confortável recomendo e falo isso por experiência pessoal
starstarstarstarstar Turismo R Grotti
Thank you for providing true hospitality! Jae at the front desk was great.
starstarstarstarstar Yuengling
I liked the view The staff was rude rooms were very small.
starstar Verified Hotel Guest
Me gusta ese hotel
starstarstarstarstar Marco Viera
I loved the lobby and the fireplace, as well as the evening wine reception. They also have great coffee in the morning. I may have just gotten lucky with my room, but I found this to be the quietest hotel I've stayed in. It is an old hotel that has been remodeled, so not every corner is square, but we loved it.
starstarstarstar Dominic Palmer
Very neat and clean building. Security was courteous. Overall pleasant experience!
starstarstarstarstar Gwendolyn Davis
Great location, Room had a great view. Price for stay was good for the location.
starstarstarstar DM T
So, I left the 5 star 2 yrs ago, on returning from our stay here, but no actual review. I just want to add a bit extra. Our rooms were great, so comfortable, loads of room for 4 of us, myself, two teen daughters and my mam. We used room service, which was great and the man who brought it up was pleasant, very happy and nothing was too much to ask. When leaving to go and get breakfast the next morning, our doormen, were absolutely the best! After wishing us a good morning, asked if we had plans, then gave suggestions on where we could go for a breakfast. We took their advice and I have to say, they weren't wrong...it was just what we needed! All of the staff were great...but the doormen go above and beyond, definitely an asset to the InterContinental Hotel. The hotel is well situated for a stay in New York. You are a short walk from Times Square, Broadway and can easily get to Central park. There are buses close by that you can hop on and off to get to wall street and many other places. Anyway, the experience and stay here, has left such an impression and part of great memories, that we miss being there and can't imagine staying anywhere else...so much so, that we are planning another stay hopefully early next year and the year after...and we can't wait
starstarstarstarstar andrea outhwaite
Muito boa comida, porém caríssimas e não estavam inclusas. Um copo de suco pequeno chegava a quase 30 reais. Os funcionários que trabalhavam na recepção eram mal educados e sem paciência, diferentemente dos que trabalhavam no restaurante, que foram muito gentis e simpáticos. Além de tudo, cobraram muito a mais do que falavam que era pra pagar, simplesmente inventaram uma desculpa para pagarmos o dobro e bloquearam nossas chaves do quarto até que pagássemos o que queriam. Não voltamos mais, porém os quartos eram confortáveis pelo menos, mas definitivamente não valiam a pena pelo preço absurdo com o pouco oferecido. A localização é perfeita, realmente nisso é muito bom. Porém eu não recomendo, cobram um absurdo por muito pouco
starstarstar Julia Novaes F. Coutinho
I have been to the Intercontinental twice, both times they have never let me down. The Bar is very fancy and the food is perfect! Staff are extremely helpful and polite. Rooms are very clean, and beds are extremely comfortable. Would highly recommend to anyone who wants to stay in Manhattan!
starstarstarstarstar Nathan Jones
Great newly renovated room. Location is amazing. Parking, hotel, dinner, show all within 2 blocks. Gym is temporarily located in a conference room in the basement right now so limited.
starstarstarstarstar Verified Hotel Guest
Location near Times Square Food and drinks were expensive. We found an excellent restaurant Marseilles on corner of 44th St. and 9th Ave.
starstarstarstarstar Valerie
Elevator key cards never worked
starstarstarstarstar Verified Hotel Guest
Location My reservation did not appear at front desk, and have to wait until available room.
starstarstarstar Verified Hotel Guest
When I went to check in they had no record of my reservation. The staff was very rude and dismissive. I sat at the front counter for 45 mins. while waiting for a resolution.
star Verified Hotel Guest
Hotel muito prático e com qualidade. Apenas um quarteirão da Times Square e repleto de opções gastronômicas ao redor: shake shack, mc'donalds, City kitchen e mais. Estação de metro embaixo do hotel e os quartos abafam o barulho da cidade que nunca dorme. Recomendo.
starstarstarstarstar Lorenzo Luzardo
Hotel muito bem localizado! O piso do apartamento deixou a desejar, mesmo tendo pago mais caro para ficar em um dos pisos reformados e mais novos, o carpete grudava no pé. O café da manhã deixou a desejar, não está incluído e param de repor algumas coisas antes das 9:30 da manhã, vale a pena checar se tem o qie vc gostaria de comer antes de pagar e entrar
starstarstar Diogo Lima
Muito bom
starstarstarstarstar Carmem Adélia
Confused about credits and they didn't get used which was probably the plan. You
starstarstarstar Kathryn
location was excellent. staff was very accommodating. stinger restaurant in the lobby had excellent food as well hallways were musty and old and unattractive looking. rooms on lower floors had crummy window views
starstarstarstarstar Jordan
Comfortable inviting atmosphere as an oasis in NYC Additional USB ports in desk would have been helpful
starstarstarstarstar Kenneth
Location and has predictable Intercontinental Quality standards The concierge desk was understaffed with one person, and not at the desk quite often. Only complaint. I stayed in this hotel 6 nights in past 4 weeks and hosted 8 plus more nights with members of my staff as a business owner.
starstarstarstar James
The location and the size of the rooms The food in the bar, and morning restaurant choices, are very pricey
starstarstarstarstar Stephanie
Location is awesome Mandatory "Destination fee", doubles instead of queens.
starstarstarstar Michael
Location Utensils not in room
starstarstarstarstar Verina
The lobby is very beautiful, the staff very helpful. Love the size of my room. The overall experience was great. I will definitely stay there again and also recommend to any one. Thank you
starstarstarstarstar Aparecida
The bed was very comfortable. Probably the best hotel bet yet and I travel often. Only that the neighbor kept letting the door slam.
starstarstarstarstar Jenn
great location, helpful staff, big room by NYC standards and good amenities including a mini bar and snacks.
starstarstarstarstar Francis
The lobby looked really nice. The staff were not too friendly. They offered a $20 food and beverage credit but we ended up having to pay a crazy surcharge, so a glass of milk cost us $25. The room was pretty small, but nice enough. I wouldn't say it was a 5 star.
starstarstar Verified Hotel Guest
The hotel was very nice, had a great view, was in the middle of everything we wanted to be around and the staff was very kind. Nope, everything was very nice!
starstarstarstarstar Chelsea
Very good location , amazing view from the window in the room. No lobby in the hotel , 5 stars hotel I expected that they will have area to set , the breakfast price very expensive
starstarstarstar Ella
Location There is apparently a NY tax of $30/night on the bill. But you get a $-- room credit/night, so why not just charge $5 per night? The room was not up to par with 5 star. The tub was dirty, and the metal in bathroom rusted, sink clogged, old furnishings.
starstarstar Verified Hotel Guest
Portuguese
English
Spanish
Arabic
Chinese
