Edit: overall the experience was a 3 star, but with regards to the actual hotel and the beds, I had to give it a one star rating because my back is still sore after 5 days.
We had a lovely stay - except tor the downright terrible beds. I woke up with a back so sore that I couldn’t walk after two days. The middle of the bed caved in over half a foot by the time we were both in the bed (and we are not overweight).We would happily return if they replaced the beds (or at least the box springs under the beds). When we asked about switching to a different room, the front desk staff said “I can’t do anything about it, all the beds are the same”. How disappointing. Also, the rooms are incredibly musty (to no fault of the hotel - it is an older property). I didn’t realize how musty until we got home and I realized how much better I could breathe at home!
The staff at the white swan inn, which it seems does most of the concierge and amenities, were absolutely fantastic, and the complimentary wine reception every evening was a nice treat. I would give the white swan inn staff a 5 star review if I could! The breakfast was nice, but definitely not healthy.
star Sarah Van Oosten
Rooms were small but well taken care of. The location was great. It was the service and atmosphere/decor of the place that made it really stand out. All the staff were helpful and nice. There is a good complimentary breakfast and wine in the evening. Highly recommend this hotel.
starstarstarstarstar Brad Boye
The interior of the hotel was wonderful, distinctive and memorable.
The breakfast we had outdoors was memorable.
The staff was also excellent. They were willing to understand my poor English. I would like to stay here again if I have the chance.
starstarstarstarstar Silver Tail
Petite Auberge exceeded my expectations. The customer services was excellent! Upon arrival, the gentleman that checked us in allowed us to check in an hour early and on check out, my luggage was safely held for me as my flight wasn't until the evening. When my friend and I casually asked about different restaurants/live music in the area, the gentleman at the desk looked up places in the area and provided us with directions to ones that were open when we returned later that day. They go above and beyond for their guests. They have an adorable happy hour with wine and snacks in a cozy old style living room/library area in the sister hotel next door every evening as well. The only con to the stay was a lack of air conditioning, but it wasn't too hot to be missed. Just open a window during your stay. I will definitely be back whenever I return to SF!
starstarstarstarstar Corinne Stypulkoski
Cute B&B in a convenient location. The customer service is beyond outstanding. Super friendly staff who go out of there way to ensure your needs are met. Breakfast is standard. Decor is French-themed shabby chic which lends to the experience. Less 1 star because the beds are very uncomfortable (no support—you sink right in!) & sound passes through the walls & floors. If they replace the mattresses I’ll definitely return. Thanks again to the staff for the amazing customer service!
starstarstarstar t.l.
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