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star star star 428 E Lincoln Ave, Near Village at Orange, Orange, California 92865, United States
Horrible customer service! The room they checked us in hadn’t been swept or mopped! They then switched us to another room that was even worse! The floor was just as dirty, and two of the towels were dirty and had been used. They had offered to clean the room and didn’t even have the proper cleaning equipment. A broom with no dustpan, and a dirty black mop with no bucket of clean water or cleaning solution. By the time all this had happened it was about 10 PM and instead of leaving and looking for a new hotel. We decided to stay but I took it upon myself to clean the room. I went to Walmart and bought the proper cleaning supplies and did a proper disinfect and clean up myself. The receptionist apologized for the rooms being dirty and offered to refund us one of the two nights that we were staying. During checked out I spoke to the man in charge about the situation, and even showed him pictures of how dirty the rooms were. He did not refund me a night since I decided to stay. I told him his receptionist was gonna refund me a night for the inconvenience of me cleaning the rooms since they were filthy. And in the end they lied and told me since I had stayed they cannot refund one night. They don’t care about the customer and only care about profits and making money. He even said I got the room at a low price for booking in advance. And said it would have been better if I would’ve left, so he could have sold the room for more that night. I get it’s a business but horrible customer service and dirty rooms! This is the first and last time I will ever stay at thisplace. Atendimento ao cliente horrível! O quarto em que eles nos registraram não foi varrido ou esfregado! Eles então nos mudaram para outro quarto que era ainda pior! O chão estava igualmente sujo, e duas das toalhas estavam sujas e haviam sido usadas. Eles se ofereceram para limpar o quarto e nem tinham o equipamento de limpeza adequado. Uma vassoura sem pá de lixo e um esfregão preto sujo sem balde de água limpa ou solução de limpeza. Quando tudo isso aconteceu, eram cerca de 22 horas e, em vez de sair e procurar um novo hotel. Decidimos ficar, mas decidi limpar o quarto. Fui ao Walmart e comprei os materiais de limpeza adequados, fiz uma desinfecção adequada e me limpei. A recepcionista pediu desculpas pelos quartos estarem sujos e se ofereceu para nos reembolsar uma das duas noites em que estávamos hospedados. Durante o check-out, conversei com o responsável sobre a situação e até mostrei a ele fotos de como os quartos estavam sujos. Ele não me reembolsou uma noite desde que decidi ficar. Eu disse a ele que sua recepcionista iria me reembolsar uma noite pelo inconveniente de eu limpar os quartos, já que estavam imundos. E no final eles mentiram e me disseram que desde que eu fiquei, eles não podem reembolsar uma noite. Eles não se importam com o cliente e se preocupam apenas com lucros e ganhar dinheiro. Ele até disse que consegui o quarto por um preço baixo para reservar com antecedência. E disse que teria sido melhor se eu tivesse ido embora, então ele poderia ter vendido o quarto por mais naquela noite. Entendo que é um negócio, mas atendimento ao cliente horrível e quartos sujos! Esta é a primeira e última vez que vou ficar neste lugar.
Horrible customer service! The room they checked us in hadn’t been swept or mopped! They then switched us to another room that was even worse! The floor was just as dirty, and two of the towels were dirty and had been used. They had offered to clean the room and didn’t even have the proper cleaning equipment. A broom with no dustpan, and a dirty black mop with no bucket of clean water or cleaning solution. By the time all this had happened it was about 10 PM and instead of leaving and looking for a new hotel. We decided to stay but I took it upon myself to clean the room. I went to Walmart and bought the proper cleaning supplies and did a proper disinfect and clean up myself. The receptionist apologized for the rooms being dirty and offered to refund us one of the two nights that we were staying. During checked out I spoke to the man in charge about the situation, and even showed him pictures of how dirty the rooms were. He did not refund me a night since I decided to stay. I told him his receptionist was gonna refund me a night for the inconvenience of me cleaning the rooms since they were filthy. And in the end they lied and told me since I had stayed they cannot refund one night. They don’t care about the customer and only care about profits and making money. He even said I got the room at a low price for booking in advance. And said it would have been better if I would’ve left, so he could have sold the room for more that night. I get it’s a business but horrible customer service and dirty rooms! This is the first and last time I will ever stay at thisplace. Pésimo servicio al cliente! ¡La habitación en la que nos registraron no había sido barrida ni trapeada! ¡Luego nos cambiaron a otra habitación que era aún peor! El piso estaba igual de sucio, y dos de las toallas estaban sucias y habían sido usadas. Se habían ofrecido a limpiar la habitación y ni siquiera tenían el equipo de limpieza adecuado. Una escoba sin recogedor y un trapeador negro sucio sin balde de agua limpia o solución de limpieza. Para cuando todo esto sucedió, eran alrededor de las 10 p.m. y en lugar de irme y buscar un nuevo hotel. Decidimos quedarnos, pero me encargué de limpiar la habitación. Fui a Walmart y compré los productos de limpieza adecuados y me desinfecté y limpié adecuadamente. La recepcionista se disculpó por las habitaciones sucias y se ofreció a reembolsarnos una de las dos noches que nos quedamos. Durante el check out hablé con el hombre a cargo sobre la situación e incluso le mostré fotos de lo sucias que estaban las habitaciones. No me reembolsó una noche desde que decidí quedarme. Le dije que su recepcionista me iba a reembolsar una noche por las molestias de limpiar las habitaciones porque estaban sucias. Y al final mintieron y me dijeron que como me había quedado no me pueden reembolsar una noche. No se preocupan por el cliente y solo se preocupan por las ganancias y ganar dinero. Incluso dijo que conseguí la habitación a un precio bajo por reservar con anticipación. Y dijo que hubiera sido mejor si me hubiera ido, así podría haber vendido la habitación por más esa noche. ¡Entiendo que es un negocio pero un servicio al cliente horrible y habitaciones sucias! Esta es la primera y última vez que me quedaré en este lugar.
Horrible customer service! The room they checked us in hadn’t been swept or mopped! They then switched us to another room that was even worse! The floor was just as dirty, and two of the towels were dirty and had been used. They had offered to clean the room and didn’t even have the proper cleaning equipment. A broom with no dustpan, and a dirty black mop with no bucket of clean water or cleaning solution. By the time all this had happened it was about 10 PM and instead of leaving and looking for a new hotel. We decided to stay but I took it upon myself to clean the room. I went to Walmart and bought the proper cleaning supplies and did a proper disinfect and clean up myself. The receptionist apologized for the rooms being dirty and offered to refund us one of the two nights that we were staying. During checked out I spoke to the man in charge about the situation, and even showed him pictures of how dirty the rooms were. He did not refund me a night since I decided to stay. I told him his receptionist was gonna refund me a night for the inconvenience of me cleaning the rooms since they were filthy. And in the end they lied and told me since I had stayed they cannot refund one night. They don’t care about the customer and only care about profits and making money. He even said I got the room at a low price for booking in advance. And said it would have been better if I would’ve left, so he could have sold the room for more that night. I get it’s a business but horrible customer service and dirty rooms! This is the first and last time I will ever stay at this place.
Stayed three nights (October 2022). Great location, very clean, and pleasant staff. There are a few things that could use some work (ie a missing towel bar in our room), but we’d stay here again. For a budget hotel I was shocked at the cleanliness and how comfortable the beds and pillows were. The WiFi worked and free parking was great.And the rooms are huge! We came for a girls getaway but if you are traveling with a family you have room for all the kid paraphernalia. (FYI no tub, only shower). Fiquei três noites (outubro de 2022). Ótima localização, muito limpo e funcionários simpáticos. Há algumas coisas que poderiam usar algum trabalho (ou seja, uma barra de toalha ausente em nosso quarto), mas ficaríamos aqui novamente. Para um hotel econômico, fiquei chocado com a limpeza e o conforto das camas e travesseiros. O Wi-Fi funcionou e o estacionamento gratuito foi ótimo.E os quartos são enormes! Viemos para uma escapadela de meninas, mas se você estiver viajando com a família, terá espaço para toda a parafernália infantil. (FYI sem banheira, apenas chuveiro).
Stayed three nights (October 2022). Great location, very clean, and pleasant staff. There are a few things that could use some work (ie a missing towel bar in our room), but we’d stay here again. For a budget hotel I was shocked at the cleanliness and how comfortable the beds and pillows were. The WiFi worked and free parking was great.And the rooms are huge! We came for a girls getaway but if you are traveling with a family you have room for all the kid paraphernalia. (FYI no tub, only shower). Me alojé tres noches (octubre de 2022). Excelente ubicación, muy limpio y personal agradable. Hay algunas cosas que podrían necesitar algo de trabajo (es decir, falta un toallero en nuestra habitación), pero nos quedaríamos aquí nuevamente. Para un hotel económico, me sorprendió la limpieza y lo cómodas que eran las camas y las almohadas. El WiFi funcionó y el estacionamiento gratuito fue excelente.¡Y las habitaciones son enormes! Vinimos para una escapada de chicas, pero si viajas con una familia, tienes espacio para toda la parafernalia de los niños. (Para su información, no hay bañera, solo ducha).
Stayed three nights (October 2022). Great location, very clean, and pleasant staff. There are a few things that could use some work (ie a missing towel bar in our room), but we’d stay here again. For a budget hotel I was shocked at the cleanliness and how comfortable the beds and pillows were. The WiFi worked and free parking was great. And the rooms are huge! We came for a girls getaway but if you are traveling with a family you have room for all the kid paraphernalia. (FYI no tub, only shower).
We paid 240$ dollars for the room for one night. 100$ deposit. Visiting town for a funeral! When we checked out we made sure the room was clean and the guy at the front desk cut the screen in the window when he went to go check the room so he could keep our deposit how rude and scandelous. Pagamos 240$ dólares pelo quarto por uma noite. depósito de 100$. Visitando a cidade para um funeral! Quando saímos, nos certificamos de que o quarto estava limpo e o cara da recepção cortou a tela na janela quando foi verificar o quarto para que ele pudesse manter nosso depósito como rude e escandaloso.
We paid 240$ dollars for the room for one night. 100$ deposit. Visiting town for a funeral! When we checked out we made sure the room was clean and the guy at the front desk cut the screen in the window when he went to go check the room so he could keep our deposit how rude and scandelous. Pagamos 240$ dólares por la habitación por una noche. depósito de 100$. ¡Visita la ciudad para un funeral! Cuando hicimos el check out, nos aseguramos de que la habitación estuviera limpia y el chico de la recepción cortó la pantalla de la ventana cuando fue a revisar la habitación para poder quedarse con nuestro depósito, qué grosero y escandaloso.
We paid 240$ dollars for the room for one night. 100$ deposit. Visiting town for a funeral! When we checked out we made sure the room was clean and the guy at the front desk cut the screen in the window when he went to go check the room so he could keep our deposit how rude and scandelous.
Hotel staff was phenomenal. Room was clean and loved the upgrades. Will stay here again! Sincerely RM 106 😎❤️ A equipe do hotel foi fenomenal. Quarto era limpo e adorei as atualizações. Ficarei aqui novamente! Atenciosamente RM 106 😎❤️
Hotel staff was phenomenal. Room was clean and loved the upgrades. Will stay here again! Sincerely RM 106 😎❤️
Problemas con lasMaids , no limpiar bien y se molestan , porque damos la queja a los encargados, El problema.de la limpiesa a sido en varians occasiones que hablamos venido.Pelo en El.Shower, en la taza del baño, los dressers sucios . Etc .
Made a reservation weeks before and the day of, the hotel decided to cancel my hotel reservation. Within an hour of me calling the hotel back they said they already gave my room to someone else. They also said they called Expedia and told them they would cancel my reservation. I told him I did not get a reservation through Expedia. Nonetheless, this hotel does not care for customer’s time and situation. I had come to LA with my baby and now I am stranded without any hotel. Just some advice, if you’re looking for a hotel that will make you feel comfortable this is not it. Take your money and go to a different hotel Hice una reserva semanas antes y el día de, el hotel decidió cancelar mi reserva de hotel. Una hora después de que volví a llamar al hotel, me dijeron que ya le habían dado mi habitación a otra persona. También dijeron que llamaron a Expedia y les dijeron que cancelarían mi reserva. Le dije que no conseguí una reserva a través de Expedia. No obstante, este hotel no se preocupa por el tiempo y la situación del cliente. Había venido a Los Ángeles con mi bebé y ahora estoy varada sin ningún hotel. Solo un consejo, si está buscando un hotel que lo haga sentir cómodo, este no es el lugar. Toma tu dinero y vete a otro hotel
Affordable price, clean and tidy environment, large interior space, quiet throughout the hotel, the only drawback is that the water in the shower is too small and the water temperature is not hot enough. Five-star recommendation for accommodation only. Precio asequible, ambiente limpio y ordenado, gran espacio interior, silencio en todo el hotel, el único inconveniente es que el agua de la ducha es demasiado pequeña y la temperatura del agua no es lo suficientemente alta. Recomendación de cinco estrellas solo para alojamiento.
Made a reservation weeks before and the day of, the hotel decided to cancel my hotel reservation. Within an hour of me calling the hotel back they said they already gave my room to someone else. They also said they called Expedia and told them they would cancel my reservation. I told him I did not get a reservation through Expedia. Nonetheless, this hotel does not care for customer’s time and situation. I had come to LA with my baby and now I am stranded without any hotel. Just some advice, if you’re looking for a hotel that will make you feel comfortable this is not it. Take your money and go to a different hotel Fiz uma reserva semanas antes e no dia de, o hotel decidiu cancelar minha reserva de hotel. Dentro de uma hora eu liguei de volta para o hotel, eles disseram que já deram meu quarto para outra pessoa. Eles também disseram que ligaram para a Expedia e disseram que cancelariam minha reserva. Eu disse a ele que não consegui uma reserva pela Expedia. No entanto, este hotel não se preocupa com o tempo e a situação do cliente. Eu vim para Los Angeles com meu bebê e agora estou sem nenhum hotel. Apenas alguns conselhos, se você está procurando um hotel que faça você se sentir confortável, não é isso. Pegue seu dinheiro e vá para um hotel diferente
Affordable price, clean and tidy environment, large interior space, quiet throughout the hotel, the only drawback is that the water in the shower is too small and the water temperature is not hot enough. Five-star recommendation for accommodation only. Preço acessível, ambiente limpo e arrumado, amplo espaço interno, silencioso em todo o hotel, o único inconveniente é que a água do chuveiro é muito pequena e a temperatura da água não é quente o suficiente. Recomendação de cinco estrelas apenas para acomodação.
Affordable price, clean and tidy environment, large interior space, quiet throughout the hotel, the only drawback is that the water in the shower is too small and the water temperature is not hot enough. Five-star recommendation for accommodation only.
Made a reservation weeks before and the day of, the hotel decided to cancel my hotel reservation. Within an hour of me calling the hotel back they said they already gave my room to someone else. They also said they called Expedia and told them they would cancel my reservation. I told him I did not get a reservation through Expedia. Nonetheless, this hotel does not care for customer’s time and situation. I had come to LA with my baby and now I am stranded without any hotel. Just some advice, if you’re looking for a hotel that will make you feel comfortable this is not it. Take your money and go to a different hotel
This hotel is aesthetically pleasing in the interior. If you are on the first floor you can hear everyone talking in the lobby and sound travels, and the walls inside the rooms are very thin. The bed wasn’t very comfortable and the blankets were very light.Wasn’t too bad for a one night stay. Este hotel es estéticamente agradable en el interior. Si está en el primer piso, puede escuchar a todos hablando en el vestíbulo y el sonido viaja, y las paredes dentro de las habitaciones son muy delgadas. La cama no era muy cómoda y las mantas eran muy ligeras. No estuvo tan mal para una estancia de una noche.
This hotel is aesthetically pleasing in the interior. If you are on the first floor you can hear everyone talking in the lobby and sound travels, and the walls inside the rooms are very thin. The bed wasn’t very comfortable and the blankets were very light.Wasn’t too bad for a one night stay. Este hotel é esteticamente agradável no interior. Se você estiver no primeiro andar, poderá ouvir todos conversando no lobby e o som se propaga, e as paredes dentro dos quartos são muito finas. A cama não era muito confortável e os cobertores eram muito leves. Não foi tão ruim para uma estadia de uma noite.
This hotel is aesthetically pleasing in the interior. If you are on the first floor you can hear everyone talking in the lobby and sound travels, and the walls inside the rooms are very thin. The bed wasn’t very comfortable and the blankets were very light. Wasn’t too bad for a one night stay.
i loved this hotel! it wasn’t expensive at all. me & my family went to disneyland and we needed a room last minute & i found this place. it was so modern, they just opened a month & a half ago but it looks great! i definitely want to book another room here again. the staff was very friendly. also, it was very clean, the rooms were spacious, the beds were comfortable, gave us more towels when needed, etc. ¡Me encantó este hotel! no era caro en absoluto. mi familia y yo fuimos a disneyland y necesitábamos una habitación en el último minuto y encontré este lugar. era tan moderno, recién abrieron hace un mes y medio, ¡pero se ve genial! Definitivamente quiero reservar otra habitación aquí nuevamente. El personal fue muy amable. además, estaba muy limpio, las habitaciones eran espaciosas, las camas eran cómodas, nos dieron más toallas cuando las necesitábamos, etc.
i loved this hotel! it wasn’t expensive at all. me & my family went to disneyland and we needed a room last minute & i found this place. it was so modern, they just opened a month & a half ago but it looks great! i definitely want to book another room here again. the staff was very friendly. also, it was very clean, the rooms were spacious, the beds were comfortable, gave us more towels when needed, etc. adorei este hotel! não foi nada caro. eu e minha família fomos para a Disneylândia e precisávamos de um quarto no último minuto e encontrei este lugar. era tão moderno, eles abriram há um mês e meio, mas parece ótimo! eu definitivamente quero reservar outro quarto aqui novamente. a equipe foi muito simpática. além disso, era muito limpo, os quartos eram espaçosos, as camas eram confortáveis, nos deram mais toalhas quando necessário, etc.
i loved this hotel! it wasn’t expensive at all. me & my family went to disneyland and we needed a room last minute & i found this place. it was so modern, they just opened a month & a half ago but it looks great! i definitely want to book another room here again. the staff was very friendly. also, it was very clean, the rooms were spacious, the beds were comfortable, gave us more towels when needed, etc.
428 E Lincoln Ave, Near Village at Orange, Orange, California 92865, United States
