Great place to stay! The staff is wonderful. Rooms were clean and they delivered my cooking kit for me to my room. I travel for a living and I have no problems staying here. Working in Napa and it's 20min to town, which isn't bad. Only reason I didn't give all 5 stars.
starstarstarstarstar Keith Haar
We needed to find a place to stay while
Waiting for our house to be ready to
Move in.The staff was fantastic. Especially Angela.They were clear on what was provided in the suite, gave us a cooking kit to use and it was a Nice quiet room with super internet so my husband could work. It’s convenient for shopping and great gas prices at the A&A Gas Mart next door. Central location with great highway access parking was easy. We appreciated the roller luggage carts and the laundry room which was neat and tidy.
starstarstarstarstar Mina G
I was really surprised to see so many positive reviews of this place. Kim was so rude to me and my mother from the moment we came in. I booked a month in advance and paid in full and they said that there was no record of the payment. She then told me whatever the issue was, I needed to handle and she wouldn't do anything for us until we figured it out.
It wasn't until an amazingly kind woman, I think her name was Ayanna, came to the front desk and was able to help us out -- 3 hours later. Ayanna was wonderful, and she called us once we were in our room and make sure we didn't need anything else. She was wonderful the entire 4 days we were there.
With that, the facility is decent. There was no breakfast as we saw on the website, but there are plenty of places to eat in the area. You have a full kitchen so that makes it easier to store food and cook yourself meals, too. But, we only used this facility as a place to sleep at night and even though that was the case, it was pretty unpleasant. On the wall in our room someone had written "f my life".
If you're commuting to Napa, I recommend finding a place closer. The cost difference is worth it - trust me.
starstarstar Abby McCormick
4 stars but only because the pool and hot tub smell like dirty swamp water and the restrooms are closed. Customer service on the other hand were outstanding. I was absolutely blown away at the professionalism, kindness, and hospitality of the staff. Particularly the manager Chantrel. She was so amazing to us and made us feel comfortable and like family. I thought I was staying at the Ritz Carlton for a second. I would recommend staying here, you will get your moneys worth and they have a waffle cooker station in the morning. Also, the rooms are huge and clean!
starstarstarstar rd 365
Everything is great. The room is big and so is the kitchen. I love that this is a pet friendly facility. Luz, Kim and Sharon at the front desk are friendly and helpful, always making sure that we have everything we need. Joshua from maintenance always has such a positive attitude and is quick to fix anything that needs to be. Tina the manager is so kind and sweet. She always has a smile and hello for us. She is also really quick to help and goes above and beyond to make sure guests are not only happy, but also safe. The staff here is what makes this a really great place to stay and I would recommend it to my friends.
starstarstarstarstar Barbara Carr
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