Adorável restaurante e bar no lobby com muito boa feira americana e tacos. A equipe é simpática e prestativa. O hotel está bem atualizado com ótima iluminação e estética moderna. A localização deixa um pouco a desejar, mas é definitivamente superada pelo valor da estadia.
starstarstarstarstar Nicholas Siebert
Lovely restaurant and bar in the lobby with very good american fair and tacos. Staff is friendly and helpful. The hotel is nicely updated with great lighting and modern aesthetics. Location leaves a little bit to be desired, but is definitely outweighed by the value priced stay.
starstarstarstarstar Nicholas Siebert
Edit: Depois de me acalmar e repensar minha estadia, adicionei duas estrelas apenas por causa do associado da recepção (acredito que o nome dela é Veronica), que foi EXTREMAMENTE útil durante toda a minha estadia, seja a única pessoa que foi útil. A outra estrela é para o garçom/servidor do restaurante Sade. Ela é maravilhosa! Me fez uma bebida que nem está no cardápio, perfeitamente! A salada de carnes vale bem a pena os US$ 18, eu pediria todos os dias se eu pudesse.
starstarstar Brianna Lewis
Eu usei este Holiday Inn como parte de um bloco de quarto durante o meu casamento. O hotel é muito limpo e os quartos foram reformados. A equipe é muito simpática e prestativa - gerente Jessica foi acima e além para nos acomodar. Embora não pareça muito do lado de fora, tivemos uma estadia maravilhosa aqui e meus convidados gostaram também.
starstarstarstarstar Minna George
I used this Holiday Inn as part of a room block during my wedding. The hotel is very clean and the rooms are renovated. The staff are very nice and helpful- manager Jessica went above and beyond to accommodate us. Though it doesn't look like much from the outside, we had a wonderful stay here and my guests enjoyed it as well..will visit again!
starstarstarstarstar Minna George
Edit: After calming down & rethinking my stay, I have added two stars solely because of the front desk associate (I believe her name is Veronica) who was EXTREMELY helpful my entire stay, be it, the only person who was helpful. The other star is for the bartender/restaurant server Sade. She is amazing! Made me a drink that's not even on the menu, perfectly! The steak salad is well worth the $18, I would order it every day if I could.
starstarstar Brianna Lewis
Good hotel in kind of a bad location. Right off I-95. Great American style breakfast. Pleasant staff. Clean comfortable rooms. Stayed there before a cruise. $15 uber from there to the port. Very convenient.
starstarstarstarstar Rick Palen
Portanto, essa jovem muito especial Vanessa na recepção é apenas a melhor pessoa para o trabalho, se não fosse por ela, essa revisão não seria boa. Ela forneceu tudo o que era necessário para tornar esta noite memorável O próprio hotel está em reforma e não está pronto com comodidades As toalhas são escassas o restaurante tem funcionários limitados e incapazes de atender as cinco mesas no café da manhã Ah, certifique-se de que sua porta tranque atrás de você, porque tivemos que fechá-la várias tentativas antes que ela realmente travasse Entramos em um Lyft e o motorista afirmou que o hotel costumava ser um hotel de crack antes do Holiday Inn assumir (agora tudo fazia sentido), como eu disse que Vanessa é o maior trunfo para esta empresa e a equipe do hotel também era muito legal e te desejo muita sorte
starstarstarstar Dorian & The Shades of Gray Ruggiero
Na verdade, foi um hotel agradável.. O quarto que eu tinha era ótimo se não fosse por todos os danos e manchas antigas de hóspedes anteriores. Eu estava genuinamente preocupado que eu pudesse ter sido culpado por algumas coisas cosméticas. A única coisa que eu tive um problema foi que eu não estava ciente de que o hotel cobra um depósito em cima do pagamento da estadia. Então meu dinheiro ficou empatado por alguns dias. Reservei pelo booking.com
starstarstar Andrew
Eu nunca deixei um comentário online. Este será o primeiro e último. Viajo com frequência e esta foi a primeira vez. NÃO FIQUE AQUI. Este lugar me cobrou uma taxa aleatória de US$ 25,00 por um "secador de cabelo ausente" relatado pela arrumação depois que saímos. Depois de ignorar alguns e-mails que enviei, liguei para o telefone e o "gerente" da recepção era ignorante e forneceu zero ajuda com minha disputa. Ela não tinha ideia de como o serviço de limpeza mantém o controle e basicamente me convidou para escalar isso e contestá-lo com minha empresa de cartão de crédito. Eles poderiam literalmente dizer que está faltando alguma coisa e cobrar das pessoas o tempo todo. Isto está no topo da estadia em si sendo inferior na melhor das hipóteses. Pisos sujos em todos os lugares, funcionários sem noção da recepção, instalação terrível de chuveiro que vazava em todos os lugares e ZERO comodidades no quarto ... não havia nem uma cafeteira ou uma barra de sabão para o chuveiro, muito menos um secador de cabelo. Hotel fraudulento e vergonha para o Holiday Inn e a marca IHG por permitir isso. Eles também não ajudaram, pois afirmam que "deixam para o hotel individual" resolver. Eu poderia ter pegado aqueles $25 e ficado em um Hampton. Um ponto positivo: eles me deixaram fazer o check-out às 12:00 em vez de 11:00 para que minha namorada pudesse dar sua aula virtual enquanto estávamos de férias. Infelizmente, isso não compensa nada neste momento, especialmente porque o serviço de limpeza a interrompeu duas vezes depois das 11h porque "não receberam o memorando".*ATUALIZAÇÃO* Eu posso ver pela resposta do proprietário que meus comentários passaram por cima da cabeça deles. O que você ia fazer?...instalar um novo chuveiro, limpar o chão com vapor e contratar uma equipe totalmente nova? O motivo do meu comentário foi principalmente sobre os US $ 25 que você está tentando roubar de mim. Todo o resto foi fácil de empilhar em cima. Obtenha uma pista.
starstar Aaron O.
So this very special young lady Vanessa at front desk is just the best person for the job if it were not for her this review would not be a good one. She provided everything needed to make this one night memorable The hotel itself is under renovations and not ready with amenities Towels are scarce restaurant has limited staff and incapable to service the five tables at breakfast Oh make sure your door locks behind you because we had to close it a numerous attempts before it would actually lock We got into a Lyft and the driver stated oh the hotel used to be a crack hotel before Holiday Inn took over (now it all made sense) like I said Vanessa is there biggest asset to this company and the hotel staff were very nice also and I wish you the best of luck
starstarstarstar Dorian & The Shades of Gray Ruggiero
It was a nice hotel actually.. The room I had was great if it wasn't for all the old damage and stains from past guests.. I'm guessing the room was used for parties at one point. I was genuinely concerned that I might have gotten blamed for some of the cosmetic stuff. The one thing I had an issue with was I wasn't aware that the hotel charges a deposit on top of the pay for the stay. So my money was tied up for a couple days. I booked them thru booking.com
starstarstar Andrew
I have never left an online review. This will be the first, and last. I travel often and this was a first. DON'T STAY HERE. This place charged me a random $25.00 fee for a "missing hair dryer" reported by housekeeping after we left. After ignoring a few emails I sent, I then called by phone and the front desk "manager" was ignorant and provided zero help with my dispute. She had no clue about how housekeeping keeps track, and basically invited me to escalate this and dispute it with my credit card company. They could literally say anything is missing and charge people all the time. This is on top of the stay itself being sub-par at best. Dirty floors everywhere, clueless front desk staff, terrible shower installation that leaked everywhere, and ZERO in-room amenities...there wasn't even a coffee maker or a bar of soap for the shower provided, let alone a hair dryer. Fraudulent hotel, and shame on both Holiday Inn and the IHG brand for allowing this. They were no help either as they claim "they leave it up to the individual hotel" to resolve. I could have taken that $25 and stayed at a Hampton. One positive: they let me check out at 12:00pm instead of 11:00am so that my girlfriend could teach her virtual class while we were away on vacation. That does not make up for anything unfortunately at this point, especially since housekeeping interrupted her twice after 11:00am because they "didn't get the memo".
*UPDATE* I can see from the owner's response that my comments went right over their head. What were you going to do?...install a new shower, steam clean the floors, and hire a whole new staff? The reason for my review was mostly about the $25 you are trying to steal from me. Everything else was just easy to pile on top. Get a clue.
starstar Aaron O.
This hotel is only 5-6 miles from downtown Miami.Friendly front desk staff, clean and comfortable rooms. The beds and pillows were SUPER comfortable! The room was small, but was sufficient for our needs. It would have been nice if breakfast was included. We hope to find reasonable rates at this hotel so that we can stay again.
starstarstarstarstar Kelly
Si no cuentas con vehículo propio o rentado, no recomiendo utilizar este hotel pues está muy lejos de Miami Dowtown. Claro que te puedes movilizar utilizando Uber o transporte público (ruta 77). El vecindario no es muy confortable y el servicio y atención no son buenos.
starstar María del Carmen Chán Escobar
Neat and clean stay, however, some things were majorly messed up.
Guys, please improve the elevator access! You guys don't wanna risk guests' lives just for that unnecessary Holiday Inn card access inside of elevator. Me and my group kept on going from floor 1 to 5 without the door opening and at once, we felt our lives were at risk.
At the very least, please advise as to how the elevator access works. We were told nothing about it and realized after the elevator doors were closed.
Also, there is no hand soap/gel in the bathrooms. Seriously, like what is the price of a small hand wash gel or soap?
Lastly, I'd like to sincerely say thanks to the attendants at the service desk for helping me out during an emergency, they extended our stay by a couple of hours.
starstar Shardul Telharkar
Tive a oportunidade de ficar 4 dias naquele hotel, os quartos são confortáveis, um dia não limparam o quarto, a segurança é única e o pessoal é muito atencioso.
starstarstarstar Mario Montenegro
Tuve la oportunidad de hospedarme en ese hotel por 4 días sus habitaciones son confortables, un día no hicieron limpieza de la habitación, la seguridad es única y el personal es muy atento.
starstarstarstar Mario Montenegro
Pesimo servicio la resepcion es malosima
star Bayron JP Gomez
Absolutely horrendous customer service. Saturday: “How late can I check out without a late charge?” “Noon” I was told. The next day a different clerk informed me there would be a late charge if I checked out past 11:30 (“We’re not allowing late checkouts today,” were her exact words). Then I asked for two coffees for the coffee maker. She handed me two decaf. I said, “These are decaf” and gave them back to her. She looked in her drawer and said, “We’re temporarily out of the other coffees.” I was too shocked, tired and dismayed to muster a reply. I walked to the elevator. Another employee asked me how my was going. “Shitty” I told her, and explained the two reasons why. She then went and got me my two coffees. I’m not going to leave the awful employee’s name here: karma will pay her. I’m definitely never staying here again when I visit Miami.
star Jonathan Simkins
Very clean, amazing staff, comfortable beds. Safe environment! Amazing pool view.
starstarstarstarstar carrie rodriguez
La zona no tiene nada interesante para visitar. Además que el sector no es agradable. El hotel si estaba bien. Es solo para llegar y dormir. El restaurante del hotel muy bien atendido por el personal.
starstarstarstar Judy Cabanzo
Pagamos una habitación con desayuno incluido. El día que los fuimos a solicitar dijeron q para los días en q íbamos a estar no proporcionaban desayuno. La cama estaba sucia, con olor a sudor. Nos quedamos 3 personas y solo dieron un solo jabón. El servicio deficiente. Ni siquiera hay agua para comprar y consumir en el hotel. Pésima experiencia
star Diana Merchan
I was greeted "good morning" with a full of confidence with the staff of this hotel. They entertained me rightfully and amazingly when I stay there for a couple of days. The entire place looked tidy, stylish, and modern. Even the facilities, it was beautiful and elegant. Besides, with my excellent stay there, I came to realize that I should be back soon. Thanks!
starstarstarstarstar Anita Espinoza
No Breakfast, to many rules,a lot bees in the pool
star Niah Taswell
Was staying at the hotel with a friend , my friend had issues to check in, no one seemed to want to help, the guy incharge of the front desk during the overnight “ Desmond” was extremely rude and disgusting, my friend and I watched him as he was peeing in the staircase he didnt even seem to care that we saw him , that how high he must have been . Would not recommend to anyone.
star Ronnie Davis
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