The room was very clean and well set up. Love the doors to the bathtub. Tub was amazing and the tub shelf even had a wine glass holder and book track! Great views also of the space needle and high rises
starstarstarstarstar Jennifer Esch
Booked the hotel to celebrate being separated due to Covid for almost a year. Was disappointed when we checked in to find out the water was being shut off from 9pm -5am when we were only staying one night and would have lack of amenities in the room due to the water shut down. We were assured by the front desk it was worse case scenario that the water would be shut off for that period of time. But it did happen. No toilet and bath facilities was not nice. We asked for bottled water when we got back from dinner and was given 2 small bottles. We ordered the romance package which was expensive and disappointing for the price. Room and hotel are dated and worn. Wish we had changed out reservation when we found out there would be no water. But I guess we would have been penalized since we got notification the same day we were checking in. They did end up comping the valet parking but when we asked for a discount in the rate they would not give one even though we would have not water for the majority of our stay. Won’t stay here again. Hope they spruce up the place and come back up to Pan Pacific Standards.
star Phil
The balcony suites here are awesome! There was a little bit of dust in the air duct, but it didn't stop us from loving the views and comfort of the suite. On my birthday, they brought me sparkling cider and glasses on a silver platter, totally on the house, because I told them I don't drink! The front desk staff here is almost as friendly as the staff at Cirrus (which isn't even a hotel- Cirrus is a luxury apartment complex). We ended up staying for over a month because of how great an experience this was. And with whole foods and multiple restaurants, and even a dry cleaners, literally right out front, you really can't beat the location. It was pretty quiet too.
starstarstarstarstar Bryan X
The staff, although understaffed. We're exceptional! Everyone from the bar and restaurant, to front desk, to Bell and valet service. A highlight of our trip was Marc. He took care of our Bell and valet service and was just above and beyond. The room was nice and very clean. Hotel was in a more upscale area of downtown. Close to great bars restaurants and shopping. Would definitely recommend and stay again!
starstarstarstarstar Cody & Danielle Miller
I checked in here last minute to get away from the heat. From the moment I got to the reception desk, Becky was so lovely and easy to talk to (not to mention, she ran a very efficient check in!). The room is lovely, the bath is heavenly, and the hotel is super quiet. Room service has been A+ - including the very friendly folks at the front desk who took my calls *and* the lovely people who delivered the food - which is a major deal for me so I am happy to give this beautiful hotel a perfect review!
starstarstarstarstar Dave Pedersen
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