Daria zero estrelas se pudesse…Toda a experiência desde o check-in até o momento em que saímos foi horrível. O lugar tinha mofo nas paredes e no teto, e baratas por toda parte. Claro que trouxemos essas coisas à atenção deles e ninguém fez nada. Eles fingiam que estavam, mas depois de 30 minutos em espera, eles simplesmente desligavam. Eu tenho pendurado em 9 vezes em uma estadia de 4 dias.Agora tenho que borrifar minha casa por causa das baratas. Eles encontraram o caminho para a nossa bagagem e estão em nossa casa agora.Falei com meu advogado e a ação legal está chegando a eles.
star Simon Di Stefano
Le daría cero estrellas si pudiera...Toda la experiencia desde el registro hasta el momento en que nos fuimos fue horrible. El lugar tenía moho en las paredes y el techo, y cucarachas por todas partes. Por supuesto, les informamos sobre estas cosas y nadie hizo nada. Fingieron como si lo fueran, pero después de 30 minutos en espera simplemente colgaban. Me colgué 9 veces en una estadía de 4 días.Ahora tengo que rociar mi casa debido a las cucarachas. Encontraron su camino hacia nuestro equipaje y ahora están en nuestra casa.He hablado con mi abogado y la acción legal está llegando a ellos.
star Simon Di Stefano
I would give zero stars if I could…
The entire experience from check in to the moment we left was horrible. The place had mold on the walls and ceiling, and roaches everywhere.
Of course we brought these things to their attention and no one did anything. They pretended like they were but after 30 minutes on hold they would just hang up. I got hung up on 9 times in a 4 day stay.
I now have to get my house sprayed because of the roaches. They found their way into our luggage and they are at our house now.
I have spoke with my attorney and legal action is coming to them.
star Simon Di Stefano
WHAT A NIGHTMARE. I requested a full refund for this trip (and got nothing). Sonder messed up my reservation that I had booked months in advance. I spent over 3 hours on the phone trying to resolve this and standing outside my original booked Sonder.They said they would put us up in a different Sonder location with the same amenities which was not the case.1. We had no pool. 2. We had no gym. 3. We only had 1 shower for our whole party. 4. This location was so far from our original location that we had to Uber everywhere. I probably spent over $200 on transportation when we had planned to walk everywhere from our original Sonder. 5. I wound up paying more for a reservation when we received far less. Location and amenities were not ideal.This entire experience stressed me out, cost me money, and ruined my best friend’s bachelorette weekend.The new location was dirty, had a homeless man sleeping in the parking lot, was noisy, had no windows. And Sonder didn't care at all.
star Molly Greenway
WHAT A NIGHTMARE. I requested a full refund for this trip (and got nothing). Sonder messed up my reservation that I had booked months in advance. I spent over 3 hours on the phone trying to resolve this and standing outside my original booked Sonder.They said they would put us up in a different Sonder location with the same amenities which was not the case.1. We had no pool. 2. We had no gym. 3. We only had 1 shower for our whole party. 4. This location was so far from our original location that we had to Uber everywhere. I probably spent over $200 on transportation when we had planned to walk everywhere from our original Sonder. 5. I wound up paying more for a reservation when we received far less. Location and amenities were not ideal.This entire experience stressed me out, cost me money, and ruined my best friend’s bachelorette weekend.The new location was dirty, had a homeless man sleeping in the parking lot, was noisy, had no windows. And Sonder didn't care at all.
star Molly Greenway
WHAT A NIGHTMARE. I requested a full refund for this trip (and got nothing). Sonder messed up my reservation that I had booked months in advance. I spent over 3 hours on the phone trying to resolve this and standing outside my original booked Sonder.
They said they would put us up in a different Sonder location with the same amenities which was not the case.
1. We had no pool.
2. We had no gym.
3. We only had 1 shower for our whole party.
4. This location was so far from our original location that we had to Uber everywhere. I probably spent over $200 on transportation when we had planned to walk everywhere from our original Sonder.
5. I wound up paying more for a reservation when we received far less. Location and amenities were not ideal.
This entire experience stressed me out, cost me money, and ruined my best friend’s bachelorette weekend.
The new location was dirty, had a homeless man sleeping in the parking lot, was noisy, had no windows. And Sonder didn't care at all.
star Molly Greenway
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