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star star star 7125 Universal Boulevard, In Orlando (Southwest Orlando), Near Universal’s Volcano Bay, Orlando, Florida 32819, United States
Excelente hotel. La cercanía al parque y el transporte hacia ellos fue de lo mejor. La amabilidad del personal y la limpieza y amplitud de las habitaciones fue extraordinaria. Sin dudas lo recomiendo
Pros: Easy check in even at 12AM. Brand new facilities and clean rooms. Convenient shuttle service to the Universal Studios Parks and back to the hotel. There is an AVIS rental car desk right in the hotel and they were able to get me a one-way rental (within hours) that I required to get from Orlando to Sarasota and Tampa where my return flight would depart from a couple days later. Cons: The hotel is nearly as crowded as the parks themselves so there is no reprieve from the hustle and bustle of the parks at the hotel - except in the hotel room. The food is OK but not great, but i am glad it was there, very convenient. Lower quality food is understandable because they have to feed so many people so quickly. I preferred to pick up the food in the lobby and take it back to the hotel room and eat in peace.
The hotel rooms were smaller but the beds were surprisingly comfortable and I totally wanted to take the pillow home with me.While small, it worked well because we spent lots of time at one of their two pools. Our kids loved the pools and our son chose staying there versus going to Volcano Bay.The food was pricey at Pier 8 but that is to be expected. As far as taste it was good and was warm. They did have a good variety too.One other nice point was the shuttle buses to Universal. We often had little wait time, never longer than 30 minutesWhich is great because at times the lines can be long. The buses were clean too!Only things to keep in mind is that check-in is at 4 and with how many rooms they have don't expect to get in early. So plan accordingly. We had to wait two hours for our room. But don't fret they can hold your bags while you go out adventuring.Lastly, they have a Walgreens super close by which is helpful in case you forgot something.This place is large, plan on doing some walking to get to the buses or the pools.
Recomendo. Funcionários gentis, quarto novo, limpo, e espaçoso. O espaço atendeu bem nossa necessidade. Os ônibus para universal saem a cada 15 minutos e isso é ótimo. Não aproveitei muito o espaço do hotel mas voltaria para descansar uns dias. Não tem café da manhã e o estacionamento é pago. Mas não foi um ponto negativo para minha estadia.
Ótimo custo benefício. Hotel novo, prático e organizado!
Universal endless surf side. La pasé mal. No pude dormir una sola noche, me chocaron el auto dentro del hotel no se hizo cargo ni siquiera en decirme quién me chocó estando el auto debajo de una camara, me hicieron cargos erróneos en mi tarjeta de crédito sin avisarme hasta tanto me di cuenta y me hicieron la devolución. La pileta es mala. Poca empatía la manager con quién tuve que hablar varias veces y de poca resolución. La atención mala. Las chica de limpieza super amables sería lo único a destacar. No volvería a este hotel
Super, piscina ideal para niños y de agua tibia. Servicio a la habitación perfecto. Pudimos dejar el equipaje antes del checkin y durante todo el día después del check out. Perfecto, volvería siempre.
Stayed here in February, 2022. We arrived around 9 in the evening. Used the mobile check in. It took less than 10 minutes to get checked in. We settled in our room and ordered pizza from the resorts own pizza delivery (very smart of them to offer this convenience). It arrived sooner than expected, and the price was very reasonable. The price of the food and overall quality to me was exceptional. Breakfast was very fulfilling. One morning we ordered the kids breakfast combo this was more than enough food for us. We had chicken and waffles one morning. The waffles were delicious, the chicken was a little on the extra crispy side, but it was still good. We had burgers and fries one night, typical theme park burger flavor. The resort has a gift shop, and plenty other amenities to enjoy. We are going back in May for a quick break. The resort price, location, price and convenience of the food offered here sold me. This is my new resort favorite when visiting Universal Studios and Islands of Adventure.
Hotel novo, muito confortável, piscina show de bola. E o melhor tem ônibus que leva aos parques da Universal o dia todo, assim nao se gasta com estacionamento no parque. O estacionamento e pago. Quando for ficar proximo a universal com certeza ficarei nesse hotel.
Hotel com excelente localização. Parques da Universal (ônibus de 15 e 15min), 20-25 min do complexo da disney, seaworld e do bestbuy/supertarget. Vários restaurantes próximos além do shopping millenia/outlet de vineland (não recomendo a da International drive). A comida do self-service é bom pra perrengue ou cansaço de pré ou pos parques, nada além disso. As máquinas de bebida te dão agua grátis (evita pagar 4 dólares), mesmo que o copo seja de outro dia. Limpeza ok pra mais ou menos. Starbucks sempre cheio de manha e o pessoal não gosta de falar "portunhol". Facilidade de comprar ingressos pro complexo universal. Estacionamento sempre cheio de sexta a domingo. No mais eu voltaria sim, mas com preço em promoção como fiz (60 a 85), por que mais de 100 dólares é caro.
El hotel esta bueno y eso que es el mas economico (menos de 100 usd ) la noche . Asi y todo son micjo , pero mucho mejores que los de Disney . El comedor no tiene mucha variedad de comida y hay pocos elevadores . El resto de 10 . Repito es un hotel de los economicos de Universal . Pero super recomendable
What an experience! We stayed here on our first trip to Universal Studios Orlando. We were not disappointed!We arrived WAY earlier than expected and they got us situated with a room immediately! Shuttle busses run to the park about every 10 minutes or so (you'll see them more frequently at peak times) so you never had to wait too long to get to the park. The rooms were nice, not that we were in it very much. We had a 2 room non-pool view and it was wonderful. One room was separate (1 queen bed) and the main area had (2 queen beds). You have a kitchenette with a microwave and a mini fridge. Now, the eatery in the lobby is a godsend!It was always open...at least when we needed it to be. There is also a Starbucks and a bar in the lobby. Count in a retail store and you have all you need. Highly recommend!
This Hotel is fabulous, the rooms are spacious, bright and immaculately clean. The Customer Service was excellent. Fiona at the front desk went above and beyond to make our trip fantastic. We didn't rent a car during our stay but the shuttle buses were always there whenever we needed them to take us to the parks. There are plenty of food options in the food court area with quick friendly service. The Pool is amazing, it's huge with sparkling water, palm trees, sand, It's hard to say Goodbye. We will be back though.
The rooms were cute, but not very big. Check-in was a disaster. I checked in online prior to getting to the hotel, but I had to stand in the regular check-in line and waited 45 minutes as there were only 2 people at reception. A manager only later joined. We got in late b/c we drove from Miami and I had a 7 month old with me who was hungry and crabby. I was hoping for a smooth quick check-in. Not only that, but our room was VERY FAR in the sense that carrying our luggage, plus a baby is not easy. On the plus side, upon returning to our room, the beds were made and we had fresh towels. Breakfast was also really good and had a wonderful variety for all. The rooms were noisy; you could not only here the kids in our room running around (their footsteps), but you could hear the kids above us running around. Also, the bathroom door could be a little bit higher on the hinges. We had that towel on the floor when you stepped out of the shower, but the door would push it away.
Our stay at Dockside was wonderful. We stayed in the 2 room suite. The room was very clean and housekeeping was extremely quick when filling requests. The heated pool was nice especially since it was rather chilly during our stay in January. The food was pretty good for a cafeteria, especially the pizza.I really enjoyed the lounge/bar off the lobby. The bartenders were super nice and attentive, even when busy. It was a nice area to sit, relax and watch some football after exhausting day at the parks. Lastly, we never had to wait more than a few minutes on busses going to or from the parks. Overall, my favorite resort thus far. We've stayed at many Disney resorts but this was the first time at a Universal resort and we definitely preferred the relaxing fun environment here!
Bom em relação custo X benefício e ótima localização.
Excelente hotel, la ubicación es privilegiada, el servicio de wifi me permitió trabajar sin inconvenientes, las habitaciones son muy lindas y la atención es excelente. Lo único no tan positivo es que el agua de la pileta estaba un poco fría. Lo recomiendo 100%.
Buen hotel para hospedarse si vas a Universal. Muy grande y es imposible tener la atención adecuada de a momentos. El parking es bueno, la habitación está correcta. Faltaba un poco de limpieza en el baño, lo que pueden mejorar.
El hotel es muy agradable y muy bien ubicado cerca de un Walgreens 24 horas y de algunos restaurantes.Dentro del hotel en el lobby hay un Starbucks que abre desde las 6:00 am.El servicio de transporte a los parques de Universal muy bueno y durante nuestra estadía de 7 días limpiaron bien la habitación.Lo único es que deben mejorar la calidad en las comidas para que esté más acorde al precio.
Me gustó demasiado, pero el detalle de las almohadas que están duras para mi gusto fue el único detalle que no me gustó. Lo demás está muy bien. Hermoso hotel! Muy cerca de los parques.
Excelente servicio al cliente, hermosas habitaciones, excelente servicio limpieza.Falta variedad en el menú del restaurante.Las máquinas para lavar ropa estaban la mayoría dañadas.Falta reparar y brindar mantenimiento a los portones exteriores del hotel.
Beautiful hotel! We got the 2 room suite and it was spacious. I love the picnic table in the room too. It's a bit further from the parks but I'm pretty sure I saw park shuttles by the main entrance. The hotel restaurant had a variety of food and it was easy for my picky kids to choose something to eat right away. I very much enjoyed my stay
Muy buen hotel, es súper cómodo y ofrecen llevarte a Universal gratis con uno de sus buses que llega todos los días al hotel a dejarte después de un día en el parque, la única razón por la que le puse 4 estrellas fue por la limpieza, si bien hacían las camas hubieron días que no nos hicieron el baño ni repusieron las toallas o los jabones/utiles personales. Sin embargo, es un hotel muy cómodo, excelente para familias y acogedor, definitivamente volvería.
We'll consider staying here again for our family vacation, no doubt! We were worried at first when we saw how packed the lobby was, but we did the mobile check-in option, and it took less than five minutes to get our room keys. The parking was plentiful. We were able to park near our room. As for the room, it was perfect! It was spotless, modern, and spacious. Pier 8 Market was excellent, and the food was delicious. The transportation to the parks was convenient. We never had to wait more than ten minutes for a bus. Overall, the experience here made our family vacation much better after having a not-so-great experience at the parks.
Hotel room was beautiful and very well thought/laid out. Tons of storage for luggage and daily use items. The 2 bedroom setup and kitchenette were perfect for our family of 5. The front desk staff was very helpful and we found Pier 8 to be a great deal with good food that is very reasonable priced. Our experience at the pool was very different--no pool towels available for guests at 6:30 or 7 PM and when I asked employees for clean towels, they shrugged and just said the hotel didn't have any more. I was left searching for 45 minutes until finally waiting in line at the front desk to get bathroom towels for pool use. There was also an abundance of empty beer cans/cocktail cups and food trash all over the lounge chairs. I could not find a clean group of chairs for my family of 5 and settled on putting our belongings on 2 chairs. While the hotel itself met expectations, the pool area was very disappointing and missed the mark in cleanliness, helpfulness, and basic amenities. We will most likely not return to this particular hotel.
Cons: Bring your earplugs. This has to be the noisiest hotel I have ever stayed in. While I appreciate the fact that their is no carpet in the hallways or rooms making it more sanitary, they obviously did not take into consideration the noise that accompanies a family hotel. In addition, the walls seem paper thin as you can clearly hear conversations of you neighbors. When planning a full day at the theme parks, you definitely want to be well-rested, yet staying here you are constantly hearing your upstairs neighbors walking, moving chairs, dropping the toilet seat, etc. we also had the pleasure of listening to someone coughing up a lunch at all hours of the night.Pros: great location for Universal, Islands of Adventure, and Volcano Bay. Shuttle buses are clean and seem to be very running all the time. A big plus considering the price of parking at the park. Rooms are cute. Kids enjoyed the decor. Early park access. While nice, we only were able to go on one ride as they have so few rides open and so many guests in the park. Plus, when you didn’t sleep the night before due to the excessive noise, who wants to go that early.Summary: I wouldn’t stay here for again, even if they comped the room. With so many options in Orlando, I’d rather pay a little extra to ensure we are all well rested to enjoy the parks.
El mejor en su servicio y más yo que trabajo para ellos y me encanta lo que hago
Me encanto el hotel el servicicio excepcional
Good place to stay! Nice rooms, good air conditioning, clean bathrooms. It all checks out. The in-house restaurant is good to, with an excellent breakfast pizza! As well as access to a Starbucks and a full bar. The gift shop in the lobby is also really nice if your not wanting to lug around a bunch of trinkets in the park, you can either buy before or after your day in the park and leave your new toys in the room. The buss shuttle is nice as well for easy “to and from” from the park.
This was me and my boyfriend's first time staying on property. It was a great experience from beginning to end of our stay. Really love the atmosphere of the hotel. The staff were really friendly and the rooms were nice and clean. It was great to have free shuttle to the theme parks. Will definitely return to dockside inn and suites.
Overall a pretty good experience. We are a family of five so we got a room with three queen beds and liked it a lot. Clean and roomy. Housekeeping doesn't do a very good job, and unfortunately there was a cheer competition going on so our room was surrounded by a ton of unsupervised teenagers running, screaming and throwing trash everywhere till late into the night. But comfortable beds, and the restaurant is quite good. Front desk is attentive and offered good service.
You get what you pay for. The beds were hard. Pillow stiff and walls thin. What angered me the most was the staff don’t use their own elevators. Countless times the doors would open and it would be full with housekeeping or laundry or garbage. We waited way too long for elevators during our stay. Also the lack of storage in the room was a huge problem. Only three teeny drawers to use. No microwave. I had to walk to the lobby to heat milk for my daughter every few hours!!! Also No coffee pot. Starbucks line was way too long and you couldn’t order ahead. I would never stay here again. The only good part was the transportation to the parks. However many other hotels in the area have shuttles.
I was truly disappointed with all aspects of this resort.Check in took forever and there is no bell hop to assist with luggage.I literally had to drag my suitcases across the entire resort to my room.The two bedroom suite is really a hotel room with an additional bedroom.No real privacy if you are traveling with someone other than small children. The room was dirty from check in to check out.Housekeeping came daily to replace towels, make the bed, and empty the garbage.The floors were so dirty that our feet were black.The "kitchenette" area is a minute Keurig, tiny sink, refrigerator and microwave. The pool area is nice but if you want a drink from the bar be prepared to wait at least an hour for an overpriced drink.There is no food service at the pool bar.You need to go to the Market place inside the resort.The food there is terrible and the service worse!Overpriced and not fresh.We were even charged for a cup of hot water!If you are looking for complimentary coffee or tea, this is not the "resort" for you.Starbucks is in the lobby and the wait is at least an hour.The one positive was the concierge who was very helpful in suggesting restaurants.He was personable and knowledgeable which was a pleasant change from the rest of the resort staff.Before you book, really weigh the pros and cons.In my opinion, the cons outweigh the pros!
The rooms, pool, restaurant,bars & hotel were very clean. Rooms have a mini fridge which was key in keeping costs down by shopping at nearby stores. The shuttle bus service was very efficient, always on time & clean. The restaurant had a huge selection but some items were extremely overpriced.(ie: prepackaged Avocado Toast, which consisted of small container of guacamole & 10 rye crackers was over $7.) Other items were decent; sandwiches & chips, pizza, yogurt w/fruit. Some were not worth it; burger & fries were over cooked & dry. Bar drinks were expensive & weak. Best option was a walk to local convenient store. The hotel is located walking distance to stores & restaurants. My only two complaints are: 1) We wish we'd been told of cheerleaders competition. We would've chosen a different week. 2) The Park Desk employee couldn't help us when I explained that our keepsake box was missing items listed on the confirmation, nor did she have any suggestion to help us get what was missing.
Regular. Buena ubicacion. Buen tamaño de la habitación, pero el aseo de estas deja bastante que desear. Sólo se limitan a tender las camas, ni siquiera barren. Muy mal en ese punto
Excelente
Muy bueno y nuevo
Súper, muy limpio y lindo
100% recomendado un lugar, familiar, comodo y hablan español que es muy importante cuando uno es latino
Muy lindo lugar .pileta climatizada .un señor hotel .100 en limpieza y atencion .
Muy buen servicio y muy limpio..
I have zero complaints here.. the staff and facilities are awesome! Unfortunately the pool for tower 1 is not operational right now but they made tower 2 pool available to folks staying at the resort. The pool by itself is very impressive.Shuttle rides to Universal CONSTANTLY. We never waited more than 10 minutes for a bus coming from or going to the park. Food prices are on par with park prices but quality is great. We chose to eat in the park based on this. It was very close to the same price to eat breakfast at The Three Broom Sticks in Hogsmead as to eat here in the Cafe. Top notch though.
A clean new resort with all the amenities you could ask for. Never had to wait over ten minutes for a bus and the staff were all very accommodating and polite. The gym was a small size, but had all the necessary equipment for a quick vacation workout. With the affordable price tag and extra thirty minutes in park before open, this hotel is worth the stay!
The hotel was clean and nice. The staff were friendly, most of them anyways. The food offered on site was very over-priced and not good at all. Our pizza was expensive and doughy, not cooked all the way through. This happened twice. The other options they had there were just not worth what we paid. To get to any destination in the hotel, it requires A LOT of walking. The pool's hours were weird and we only got to swim one time. The people above us were so loud, kept us awake at 12am and on. We called to complain and security went up to their room and asked them to keep the noise down. This did not do much of anything, as they continued to be very loud on other nights and woke me up one morning. Our key card at the car gate did not work a single time we tried it, everyday we were there. We paid for parking, but ended up having to park far away due to there not being enough spaces in the regular parking lot. The shuttle service was great, the bus drivers were not very friendly. Overall, i would probably stay somewhere else the next time we come to Florida. For the price we paid, I think our experience should have been MUCH better.
We enjoyed staying at Dockside Inn and Suites. The rooms were great, and the hotel was very clean. The walls are thin, and you can definitely hear the people in the room above you, if they’re heavy walkers at all (or have kids/babies). The food at Pier 8 is fantastic and convenient; we ate several meals there because it was easy, affordable, and tasty. The gift shop is also a great place to browse without the crowds of the theme parks. (Prices are exactly the same as in the parks.) The bar and Starbucks in the lobby offer great ways to start and end your day. :) The coffee makers are NOT Keurigs, so don’t bring your own K-cups because they won’t work. (Found that out the hard way.) The staff was always friendly and helpful, and while the hotel itself isn’t a destination or anything special, it provides a great place to stay for a trip to the Universal theme parks. Beware that if you drive, they charge you $15 per day for parking. Not exorbitant but not a nice surprise at check-in either. Overall we enjoyed our stay!
I loved my first time experience to this park and the Dockside Inn and Suites Resort. The Staff was very friendly andhelpful. The rooms were neat & clean and the beds were comfortable. I loved the fact that there were buses at all times of the day (up to 12:00 a.m) to take us to and from the parks. I felt that the staff/customer service really felt as though their job was to please their guest as anytime I called, they were quick to get me what I needed and they always did it with a smile. The only thing I had an issue with was the price of the food in the hotel. It cost way too much for what you received and (in my opinion) the food didn't taste good enough for the price. Other than that, I had a great time and will return in the near future.
Me encantó el hotel.... Pero cuidado!!!!!! No dejen sus compras cerca del kitchen.. Me botaron a la basura, se las llevaron, mis compras recién hechas. Mis zapatillas nuevas en caja y todo 😠
Ja me hospedei no Cabana Bay e no Aventura e embora o hotel seja novo deixou a desejar. Pessoal do check in super simpatico, solicito, tudo rapido; me explicaram que a limpeza mais completa do quarto seria realizada apenas depois de 7 dias, ja que estaria hospedada por 14 dias, mas que todo dia haveria troca de toalhas, recolhimento de lixo,etc. Porém essa limpeza não ocorreu, nos 14 dias se quer passaram um aspirador ou vassoura, e muitos dias parecia que a arrumadeira esperava chegarmos no quarto no fim do dia para vir limpar,para ai apenas me dar toalhas limpase levar o lixo.Mesmo a limpeza dos quartos não ser um ponto forte em geral nos USA, aqui ficou muito a desejar. O corredor do andar foi ficando cheio de migalhas e papel e ninguem limpa. A reposicso de shampoo e sabonete tbe bem regulado, tendo dias de não colocarem. O transporte para o parque funciona muito bem, é um otimo conveniente, onibus o dia todo, sequencialmente. A agua da piscina agradável,mesmo nao estando aquele calorão deu para usar muito bem. As toalhas da piscina achei bem inferior aos outros hoteis....ja bem surrada por ser um hotel novo. Hoje ainda cheguei depois do quarto "limpo" e a TV nao funcionava, nem luzes e tomadas...tive que pedir 2x para verificarem o problema, vamos ver se sera resolvido. Em resumo, numa proxima optarei pelos outros hoteis (Cabana Bay ou Aventura) que acho bem mais estruturados, mais perto inclusive dos parques, colados no Volcano, onde tive otimas experiencias. Esse hotel deixou a desejar na qualidade Universal.
Espectacular las habitaciones por el precio y el trato a los clientes. Lo recomiendo 💯
Check-in is at 4PM which kinda stinks since I like to check-in early. Other than that my stay was awesome.I had a great view of the pool, there is a nice dresser, closet with hangers (nice wooden ones!), and a mini fridge. My room was also cleaned and restocked (towels/soaps) everyday.The staff was incredibly friendly and they didn’t even charge me when I lost my room key. The cafeteria had awesome food, but be prepared to pay more than your average restaurant. (around 18-20 dollars per person.)Overall I had a really nice stay. And the hotel is only about 10 minutes from Universal and 25 minutes from Disney.
The room had a funny stench when we arrived. Not sure what that was from. It looked very clean though. Not all of your staff is nice and you need to reevaluate some of the people you hire. You would be better off short staffed. The cafeteria people are rude. They made it seem like they hate their jobs and they have attitude problems. Both days I stayed here I got attitude from staff. They tried to double charge me for a brownie when I only got one and they got annoyed and started talking in a different language together when we saw they double charged us and they had to reset their register. This is disappointing when you’re spending a lot of money here already. I wish I would of wrote down the three staff specifically who I had problems with because other than that, majority of the other staff was friendly.
Had a fantastic time at Dockside Inn. The parking lot was busier than expected and we forgot bf disability tag at home so we had to park farther away but the front desk was able to get us a first floor room that made it easier to access pool, parking and smoking area. The price point of food was fantastic, pool is excellent, and early theme park access was a great benefit. We wish the arcade had more games and was open late and that the bus wait was not so long in morning ( but after first day we drove instead) so that worked out well. Thank you for a wonderful stay. We plan to return in the future.
Excelente atención. Habitación muy muy limpia (esto para mi es prioritario). Artículos de primera necesidad excelente. Nuestra familia quedó muy satisfecha. Ofrecen buena comida. La tranquilidad de tener tus entradas para los parques de universal es fabuloso y la comida del transporte no tiene comparación 🙌😀
Buen alojamiento, buena atención del personal.El servicio de comedor puede mejorar en cuanto a ricura de alimentos ofrecidos. Avis tiene un punto de atención pero permanece la mayor parte del tiempo vacío. En general buena experiencia.
instalaciones muy bonitas. muy limpias. gente muy amable. excelente atencion
This hotel is awesome! Super cute! The staff is very friendly but miss Fiona at the front desk definitely left a lasting impression for us. She was super sweet,fun,and offered some great information/advice on the best ways to get around the parks. The room was comfortable and I definitely enjoyed the little details the rooms had. It was definitely a great vacation and having staff that just ensure your experience is a great one by having awesome attitudes, made the vacation even better. We also loved the proximity to the parks and places to eat in the area. The only thing was the super long lines sometimes to wait for elevators but that doesn’t change our experience. We definitely look forward to staying here again!
PROS: Hotel was clean. It was also nicer than I expected. The room was comfortable, air conditioner worked well, no weird smells in the room, and the shower was excellent (good water pressure and big...no bath tub though FYI). Shuttles ran frequently and made getting to and from Orlando Studios easy. It was great to be able to get into the theme park an hour early. (If you want to see either of the Harry Potter worlds, you should get that as soon as possible. By mid-morning, you can barely move from all the people.) The pool area(s) were spacious and kid-friendly. The bar in the lobby was a great way to unwind after spending all day at the parks. Staff were friendly and helpful throughout our stay. I felt the hotel price was reasonable given the amenities/shuttles. CONS: I wish the resort had coffee makers in the rooms, or at least more ways to get coffee/hot water. We had to get up before 6am every morning just to get to the lobby and get black coffee in time to get to the theme park for early admission. As other reviewers have commented, the walls are very thin, and you can hear other people (we heard other people coughing and phones ringing from the next room). Food options are cafeteria style and quality; eat at the theme park or off-resort if you want a restaurant experience. But, overall, I would highly recommend this resort.
Ótimo apart. Tudo muito limpo, várias opções para refeições. Amei.
Upon arriving, I had an unfortunate experience with an employee. With that said, the staff took care of the issue swiftly and appropriately. I commend the general manager, Leonard, for his quick follow-up with a personal call to rectify the situation. Unfortunately, as there are undoubtedly hundreds or thousands of employees working at Orlando Universal Resorts, there is destined to be a bad apple from time to time. I was thoroughly impressed with the management team from the top down. The hotel is a beautiful hotel with spacious rooms, a Starbucks, a bar, and a cafeteria. We rarely left the hotel to eat as the food was delicious. The pool is huge, and the poolside bar is top-notch. We will definitely be back!
I booked an 8 day stay for myself and my 3 children and honestly don't have a single complaint. Check in was very easy and after traveling all day it's what was needed. I upgraded my room to a suite with no issues. The food was decent and I love that they offered refillable cups for our entire stay. The pool area was clean, and very good size for the amount of guests on the property, never crowded. I was absolutely impressed that in 8 days I saw the lifeguards do 2 drills, The staff was always happy to help in any way they could, and I never felt I was bothering them like I've had at other resorts. The only small issue I had was the key card in some of the exterior doors wasn't working properly (but maintenance was right on it) Thank you all for the relaxing enjoyable Vacation!! I will be booking again mainly because of the wonderful staff you employ...
Hotel com decoração praiana, vibe super alto astral. Ambientes amplos, limpos e claros. E tem traslado gratuito e com boa frequência aos parques da rede.
This new hotel was clean and a pleasure to stay at! We had a short stay but a family looking to take a longer vacation would surely enjoy their time. The rooms were clean and new and my only critique is the pillows. just bring your own if you are picky, like me. The shower was great! Clean, HOT water, great water pressure...just nice after a long day at the parks. Heated pool was beautiful! but not much else, other than a really nice bar. Also want to add, that I must have dropped a pouch I had connected to me in the cafeteria right around closing time and didn't realize it until the next day. I had money, gift cards, park tickets and my ID in it and everything was given back to me when I called lost and found the next morning. They were very nice and efficient, couldn't have worked out better. For the price of this new hotel is it totally worth it! Thanks again, I will definitely be staying here in the future!
Excelente hotel com quartos amplos, camas confortáveis, cozinha com micro-ondas e frigobar. Serviço de limpeza muito bom. Piscina ampla, ótima academia muito bem equipada, pequena sala de jogos eletrônicos. Estacionamento coberto, porém, se estiver chovendo, toma-se chuva até o estacionamento. Restaurantes bons, porém com preço bastante elevado. Fácil acesso, transporte gratuito para os parques da Universal. Grande loja de produtos da Universal. Ótima estadia.
Eu e minha família nos hospedamos em novembro e a estadia foi muito boa. Funcionárias da recepção muito atenciosas, check-in tranquilo. Os quartos são modernos, sem carpete e com tomadas novas e entrada USB. Gostamos muito do chuveiro e as camas também são boas, inclusive as malas cabem embaixo delas, otimizando espaço. A praça de alimentação tem opções variadas e todo dia tinha a sopa do dia por 4 dólares... no fim da noite sempre pedia uma, e estava sempre gostosa! O transporte para os parques é muito rápido e os ônibus são frequentes. A localização é excelente, muito legal a vista para os parques e para a International Drive, porém um ponto a melhorar é que para se acessar a Int. Drive, é necessário dar uma grande volta passando pela garagem... o hotel tem um portão exatamente na frente da Walgreens, mas fica trancado, o que dificulta bastante quando a intenção é apenas atravessar a rua e passear sem compromisso pelo comércio. É algo que pode ser melhorado. Outro ponto relativamente negativo é que a suíte familiar é para até 6 pessoas, mas tem apenas 1 banheiro (nas suítes familiares dos hotéis Disney, são 2). A pia separada do chuveiro e vaso, como é a configuração do quarto, facilita bastante na correria da rotina de parques, mas somente um banheiro para 6 adultos é insuficiente. Assim, em um grupo de 5 adultos e 1 bebê, acabamos reservando 2 quartos (1 suíte e 1 padrão)., para maior privacidade e conforto. Gostamos muito da experiência e recomendamos! Nunca havia me hospedado em um hotel Universal, e saí de lá com saudade!
Fiquei hospedado por uma semana, o hotel é super novo e o quarto muito confortável, tem frigobar, cafeteira com reposição de sachê diariamente (café normal e descafeinado) e era bem espaçoso. O check-in e check-out foram rápidos e o estacionamento é cobrado ($15 por noite). O transporte para os parques da Universal são muito práticos.
Ficamos por 7 dias no hotel. Tudo muito limpo e organizado. A mini cozinha com frigobar e microondas ajuda demais para não gastar dinheiro com café da manhã. Tem cafeteira com refis de café regular que para gente estava ótimo também. Eram repostos diariamente. Há também copos, pratos e talheres descartáveis disponíveis. Uma das noites compramos vinho no walmart e pedimos a pizza sem gluten do hotel. Uma delícia. O banheiro é grande, as camas são confortáveis. A TV tem todos os canais à disposição. O quarto era limpo diariamente. Quanto ao estacionamento, pagamos 7 diárias de 15 dólares cada. Não achei ruim porque o hotel não cobra resort fee, então uma coisa compensa a outra. Só foi chato ter que pagar o ultimo dia porque fizemos check out à 1:50h da manhã. Não deveriam ter cobrado. A opção de acessar o Universal Studios e Island 1 hora antes (Na área do Harry Potter), é muito boa porque pegamos tudo sem filas. Comprei ingresso da Universal diretamente no balcão do hotel. Mas eu havia recebido um desconto do site da universal e mostrei lá e fizeram mesmo valor. No mais, a piscina é ótima para ficar a noite e descansar, apenas de ser rasa demais.
Simplesmente perfeito. Hotel novinho. Linda decoração. Quarto excelente, limpo, com microondas e frigobar. Estacionamento pago. Piscina aquecida. Tem uma Starbucks na recepção. Faz translado gratuito para os parques da universal. E você ainda entra uma hora mais cedo nos parques
The hotel is bright and clean. It's a great value for a family of 6 to be in one suite. The pizza delivery is DELICIOUS! We never had to wait for a bus to get to the parks. The pool is clean and fun. The zero entry is great for kids. The only downside to this resort is that it is all bus transportation, so be prepared to walk through security terminals and City Walk.
Great hotel and staff. Family suite was big enough for our family. Loved the picnic table and mini fridge. Hotel did a great job with social distancing and the staff was very friendly. Bus rides to the parks were great and we never waited more than 5 minutes for a bus to arrive. If your questioning keeping your vacation plans... DO IT!!! Universal did not disappoint! The extra hour to the parks is well worth it! We will be back!
Great place! Love that Universal now has a 'budget friendly' resort on property. They were accommodating with allowing us in before check in and a little after check out. Anything we needed was a call away and we didn't have to wait hours to get it (as is the norm at other resorts and hotels). We did not visit the Sand Bar. But, the pool was great! Kids had a good time. And, they have a lifeguard on duty!
What a fantastic and spotlessly clean resort! The staff are amazing. Always so friendly and helpful. Our room wasn't quite ready when we arrived, so we were able to let our son swim until it was, although it was only about a half hour. The pool is amazing. No deeper than 3 ft. 11 inches, so very child friendly. Nice breezes and plenty of places to lounge. You can't bring food or drinks into the pool area, but they do have a drink bar. Only drawback is the outlandish pricing at the Cafe they have there at the resort, but you can pick up food from nearby restaurants and bring it to your room and I even saw someone who had Domino's Pizza delivered to the resort and just picked it up at the front doors. We have stayed at many of Disney's resorts and the differences are big. Disney's are rundown and dirty, old smell and feel. Endless Summer housekeeping staff on spot on with cleanliness and sanitization of everything and you can tell. The prices are affordable, which make us able to be frequent fliers at the resort and the parks. Thank you Endless Summer Resort for everything you did to make our visit so enjoyable. We love visiting and will be back for many more visits.
Our family had a great tome relaxing and swimming to celebrate my twin son’s birthday! The hotel was very clean, and staff extremely friendly and helpful! The pool was spacious and there was plenty of room that we could be distanced from others while enjoying time poolside! Their family suite offered affordable accommodations for our large family which can otherwise be challenging! We’ll be back for sure!
7125 Universal Boulevard, In Orlando (Southwest Orlando), Near Universal’s Volcano Bay, Orlando, Florida 32819, United States
