The best things I can think of to say is that parking is free & that reception wasn’t rude. That’s not enough for me to book here again or to recommend it to anyone though. Especially because I think being by the airport makes the rooms cost more than they’re really worth.I personally would only stay here again if I was getting a REALLY good discount (no other option in my budget basically) AND if it was just for one night… even then, just be warned the walls seemed to be real thin. I didn’t get the rest I intended/expected/paid for & I consider myself a heavy sleeper too lol I guess it’s possible i just had bad luck &the room next to me had their tv too loud but I really don’t think that was the case :|
star Susan Rodriguez
The best things I can think of to say is that parking is free & that reception wasn’t rude. That’s not enough for me to book here again or to recommend it to anyone though. Especially because I think being by the airport makes the rooms cost more than they’re really worth.I personally would only stay here again if I was getting a REALLY good discount (no other option in my budget basically) AND if it was just for one night… even then, just be warned the walls seemed to be real thin. I didn’t get the rest I intended/expected/paid for & I consider myself a heavy sleeper too lol I guess it’s possible i just had bad luck &the room next to me had their tv too loud but I really don’t think that was the case :|
star Susan Rodriguez
FIRST N FOREMOST I WANT MY SECURITY DEPOSIT BACK AFTER 32 DAYS SINCE I CHECKED OUT...
star Scott Alan
Stayed here for work after hurricane on generator power tried their best with what they had
starstarstar Richard Whitlow
Ligamos de um restaurante perto do hotel para perguntar sobre a disponibilidade. Confirmei que estava falando com a recepção do hotel local. Disseram que eles combinam os preços de qualquer site se você acessá-los. Foi dito depois de chegar que eles só correspondem ao que podem encontrar e apenas se ficarmos 2 noites. Eu tive problemas com o sinal de celular na área, então reservei o quarto a uma taxa um pouco maior do que eu havia planejado. O lobby parecia muito bom. Era limpo, moderno e arrumado. Existem três elevadores, dos quais apenas um funciona parcialmente. Outro convidado nos disse que um estava quebrado há meses e seus filhos ficaram presos no outro várias vezes. Ao chegar ao quarto, encontramos o carpete encharcado, manchas em uma cama e mofo crescendo na outra. A porta não abriu ou fechou corretamente. Depois de ligar para a recepção, fomos transferidos para uma sala diferente. O segundo não tinha micro-ondas, o que não nos incomodava em nada. Os ladrilhos do carpete não estavam totalmente presos ao chão. Os tapetes também estavam muito, muito, muito sujos. Usei meias para evitar que meus pés fiquem pretos por causa do chão e as troco com frequência. Tivemos 3 toalhas na primeira noite no quarto para 4 pessoas. Minha filha e eu descemos para a piscina na primeira noite e nós dois ficamos por favor com a própria piscina. O jacuzzi foi fechado com tábuas que espero para hotéis, mas parecia realmente desleixado. Não havia toalhas ao redor da piscina, então tivemos que voltar lá em cima pingando para os que estavam no quarto. Liguei para a recepção para informá-los e foi-me dito que eles estão na máquina de secar. Penduramos a placa de limpeza na porta e até empilhamos o lixo que precisaria ser retirado ordenadamente para que pudessem pegá-lo, mas descobrimos que ninguém entrou em nosso quarto. No segundo dia, o elevador em funcionamento não funcionou duas vezes quando estávamos tentando subi-lo. Na manhã do check-out, esperávamos nadar por uma hora antes de carregar nossos carros, já que a placa diz que a piscina abre às 9h. Aparentemente, agora ele abre às 10h. O elevador parou de funcionar duas vezes ao tentar trazer as coisas para o check-out do hotel. Minha filha ficou presa no elevador por vários minutos em nosso andar.Além da mulher que atendeu o telefone e mentiu, o pessoal era decente. Um pouco condescendente, mas nada de ruim para falar.
star Lynnae Freet
We called from a restaurant near the hotel to ask about availability. Confirmed that I was speaking with the local hotel front desk. Was told they match pricing for any website if you come in to them. Was told after arriving that they only match what they can find and only if we stay 2 nights. I had issues with cell signal in the area so booked the room at a slightly higher rate than I had planned. The lobby seemed very nice. It was clean, modern and neat. There are three elevators only one of which works even some of the time. Another guest told us one had been broken for months and his children had gotten stuck in the other one several times. Upon getting to the room we found the carpeting soaking wet, stains on one bed and mold growing on the other. The door didn't open or close correctly. After calling to the front desk we were moved to a different room. The second didn't have a microwave which didn't inconvenience us at all. The carpet tiles were not fully attached to the floor. The carpets were also very, very, very dirty. I worse socks to keep my feet from turning black from the floors and changed them often. We had 3 towels the first night in the room for 4 people. My daughter and I went down to the pool the first night and we were both please with the pool itself. The jacuzzi was boarded up which I have come to expect for hotels but looked really sloppy. There were no towels around the pool itself so we had to go back upstairs dripping wet to the ones in the room. I called the front desk to let them know and was told they are in the dryer. We hung the housekeeping sign on the door and even stacked the garbage that would need to go out neatly so they would be able to take it only to find that no one came to our room at all. Day two the one working elevator did not work twice when we were attempting to come up it. The morning of checkout we were hoping to swim for an hour before loading our cars since the sign says the pool opens at 9am. Apparently now it opens at 10am. The elevator stopped working twice in trying to bring stuff down to checkout from the hotel. My daughter was stuck in the elevator for several minutes on our floor.Other than the woman who answered the phone and lied the staff was decent. Slightly condescending but nothing bad to speak of.
star Lynnae Freet
Very dirty. Definitely needs a deep cleaning and for the owners to do some upgrades.
starstar Diann DeRosier
Este hotel não deve receber estrelas. O corredor e os quartos cheiravam a mofo. A área da piscina era tão desagradável e descuidada havia roupas velhas em todos os lugares e a piscina estava suja. A área da banheira de hidromassagem estava coberta com uma tábua. Foi tão insignificante que tive que cancelar minha reserva e fui cobrado porque não queria ficar em uma armadilha. O hotel ou um terceiro com o qual fiz minha reserva está me dando uma chance. Por favor, faça o que fizer, não fique neste hotel, não vale a pena.
star Arlet Wylie
O pessoal tenta, eles conseguem a estrela. 1-Não havia toalhas no primeiro dia, elas ainda estavam na secadora às 22h. 2-Molde dentro da cafeteira. Gross, relatado duas vezes. 3- Quarto para não fumantes com pontas de cigarro na varanda. 4-Molde no teto. 5-Solicitado sinal de não perturbe, foi informado que não possuía nenhum. 6-Solicitado o desbloqueio da caixa de segurança, nada aconteceu.Shame on WyndhamEu sou um viajante frequente, nunca antes tive tantos problemas.
star Marythe McAlister
The staff tries, they get the star. 1-No towels the first day, they were still in the dryer at 10pm. 2-Mold inside the coffee maker. Gross, reported twice. 3- Non smoking room with cigarette buds in the balcony. 4-Mold on the ceiling. 5-Asked for do not disturb sign, was told they did not have any. 6-Asked for safety box to be unlocked, nope did not happen.Shame on WyndhamI am a frequent traveler, never before had so many issues.
star Marythe McAlister
This hotel shouldn’t receive any stars. The hallway and rooms smelled like mildew. The pool area was so nasty and unkept there were old clothes everywhere and the pool was dirty. The hot tub area was covered with a board. It was so trifling I had to cancel my reservation and I was charged because I didn’t want to stay in a trap house. The hotel or third part I made my reservation with is giving me the run around. Please whatever you do don’t stay in this hotel it’s not worth it.
star Arlet Wylie
Apenas 4 estrelas porque o traslado do aeroporto estava fora de serviço junto com a Área de Café da Manhã Continental. Pool poderia ter sido melhor, mas entenda que eles ainda estão se recuperando do furacão Katrina. Repintar o piso da piscina e obter um limpador de fundo e tenho certeza que o negócio vai dobrar dez vezes. Acomodações a preços acessíveis ótima equipe
starstarstarstar Mr Morgan
Por onde eu começo! Acabei de sair do avião, pela primeira vez em Nova Orleans para comemorar meu aniversário. Alugou um quarto, observe ... na chegada, a propriedade não se parece em nada com o site. Literalmente saiu do elevador e entrou na sala e a energia foi cortada! Todo o hotel é afetado! Mal saímos do elevador. (Que bom que fizemos). Obviamente, não é possível obter um reembolso, então foi dito para basicamente esperar! São 82 graus lá fora, então parece 100 no local. Gerente me deu informações incorretas, então felizmente o recepcionista tinha bom senso e foi capaz de ajudar. Meu marido e eu saímos para comprar comida pensando que seria em breve e foi dito para deixar um número de retorno e adivinha? Eles nunca ligaram. Voltamos uma hora depois para encontrar a energia novamente. Devia saber que ia ser uma experiência ruim quando entramos e vimos uma árvore de Natal no saguão no meio de março. O gerente demorou uma eternidade para vir falar conosco. Ligue para minha instituição financeira e eles disseram que precisavam verificar o cancelamento com o gerente e que ela autorizaria o reembolso. O gerente disse que sim e meu banco disse que reembolsaria no mesmo dia, desde que ela aprovasse. Nunca aconteceu! Ligue para o banco na manhã seguinte e eles informaram que o reembolso seria feito em 3-5. Esquerda e encontrou um hotel melhor.
star Sun E Dee
Where do I start! Just got off the plane, first time in New Orleans celebrating my anniversary. Rented a room, note...upon arrival property appears nothing like the website. Literally walked off the elevator and went in the room and the power goes out! The entire hotel is affected! We barely made it off the elevator. (Glad we did). Can't get a refund obviously, so was told to basically wait it out! Its 82 degrees outside so feels like 100 on site. Manager gave me incorrect information so luckily the front desk clerk had sense and was able to help. My husband and I left to get food thinking it would be on soon and was told to leave a callback number and the guess what? They never called. We came back an hour later to find the power back on. Should of known it was going to be a bad experience when we walked in an seen a Christmas tree in the lobby in the middle of March. Manager took forever to come talk with us. Call my financial institution and they said they needed to verify cancelation with Manager and have her authorize the refund. Manager said she would and my bank said it would refund the same day as long as she approved. Never happened! Call bank back the next morning and they stated it would refund in 3-5. Left and found better hotel.
star Sun E Dee
Only 4 stars because the airport shuttle was out of service along with Continental Breakfast Area. Pool could have been better but understand they are still bouncing back from Hurricane Katrina. Repaint that pool floor and get a bottom cleaner and I'm pretty sure business will ten fold. Affordable accomodations great staff
starstarstarstar Mr Morgan
Muy mal atención, habitación muy sucia y faltaban cosas como control remoto de tv
star Jenniffer Canario
Hospitality from staff was very friendly and housekeeping was A+!
starstarstarstarstar Ollie CreativeThoughts _Bird
The stay was great....customer service was good...it surprised me that cleaning crew don't have to wear a mask though...🤔
starstarstarstarstar Mz Tiger Lady
Ni si quiera me dieron habitación, reserve con meses de anticipación, pague y cuando llegue resulta que segun ellos mi reservacion no existia, las personas en recepción cero preparadas, solo me decian que no aparece y que tenia que volver a pagar, aguas no respetan reservaciones pagadas y fatal el servicio en recepcioy cero comprometidos
star Iezli Jimenez
Bien ubicado a 10 min del aeropuerto y a 1 min de BestBuy
starstarstarstarstar Juan Moreno
El hotel muy bueno , el desayuno debe mejorar
starstarstarstar Carmen Elisa Molina Carbajal
Sali parecuendo una artista de cine, gracias a mi amigo Luis Bernal, y a su prpretaria Cecy .
starstarstarstarstar Blanca Laiche
Esta bien para pasar la noche, limpio con camas comodas,un poco frio el hambiente. teniendo carro es una buena opcion de lo contrario es lejos y el transporte es complicado
starstarstarstar Gilca Bibiana Guzman Poveda
Atención muy cordial y buena predisposición para hacer sentir comodo al cliente. Al darnos la habitación la misma se encontraba con olor a tabaco , fuimos a recepción a avisar y nos reemplazaron inmediatamentela habitación por otra de un piso superior la cual se encontraba en óptima condición. A no ser por ese detalle el resto muy bien.
starstarstarstar Sergio Iglesias
The rooms and hotel is nice and clean BUT First and most importantly of all the customer service is pathetic, they treat you with disrespect and bad conduct. They are not helpful in situations and they try to get rid of you when they are being accused or complained to.(Don't think you can just ignore their behavior because not only is it terrible service but they try to find a way to manipulate and rob/deprive you of your money).The area around the hotel is also terrible because wherever you go there is bad service and manipulation.I want tourists and people to enjoy their vacation and here you will be upset or deprived of happiness because happiness and relaxation is not what you will find here with such conduct and behavior. There is danger everywhere you go including driving, there are unlawful drivers. New Orleans(Español) El hotel y las habitaciones están limpias y bonitas PERO En primer lugar lo más importante de todo el servicio al cliente es patético, te tratan sin respeto y con mala conducta. No son útiles en situaciones y tratan de deshacerse.(No creáis que podéis ignorar su comportamiento, no sólo es el servicio horrible pero tratan de encontrar una manera de manipular y robar su dinero).La zona alrededor del hotel también es terrible porque donde quiera que vayáis hay un mal servicio y manipulación.Quiero que los turistas y la gente no estén depravados de la felicidad porque la felicidad y relajación no es lo que se encontrará aquí con tal conducta y comportamiento. Y ahi peligro adonde sea que vais, asta manejando. Nueva Orleans
starstarstarstar John Artiguez
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